Skydrive on Windows 8.1 is reporting hundreds of files to be downloaded but never completes

04. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I recently upgraded my Lenovo ThinkPad tablet 2 (Windows 8 Pro) to 8.1 through the Windows Store when it became available. I have 18.74GB on SkyDrive, which sycs flawlessly w/ my Windows 7 machine using the SkyDrive client. All of that was also syncing just fine w/ the SkyDrive client on my tablet w/ Win 8, until I upgraded to 8.1.


I set SkyDrive to "Access all files offline" from the charms bar in the SkyDrive modern app. It took a very long time but eventually it seemed like all the files had downloaded to my SkyDrive folder on the tablet.  In File Explorer on the desktop I right clicked on the SkyDrive folder in the navigation panel and selected Properties, where I could see that "Size" and "Size on disk" were equal, showing 18.7GB. So far so good.


However, some time later I noticed that in the modern SkyDrive app there was backlog of 354+ files. In the top right corner of the app, it says "Downloading 354 items". When I click on that message it opens a Progress view, where I can see a list of over 300 files, that all show Completed, but they never clear from the list. If I upload a new file to SkyDrive, it downloads instantly on the tablet, and if it even shows up (as pending) in the Progress view it disappears once it has completed.


Yesterday, when I opened Settings on the charms bar in the modern app and selected Options, "Access all files offline" was turned off, even though I never turned it off. I turned it on again, and as has happened before, in the Progress view of the SkyDrive app, I see several files (6-8) that show a status of Pending, even though they previously showed as Completed. This has happened a few times, and it's always the same six to eight files. The files in question appear to have always present on the tablet; so I don't understand why they continually reappear as Pending, or why there are 354+ files that are supposedly downloading, even when the Progress pane doesn't show any files pending, only Completed files.


I think all the files are accounted for, but I want to be sure, as I depend on offline access often for a large number of files and I can't afford to find out they're not there when I need them. When I browse my files in the SkyDrive app, it confuses me to see so many folders w/ Pending on them, even though all of the files in such folders say "Available offline". 


FYI, I have verified the following, as requested by moderators on other threads:

  • Can you confirm if your computer is connected to the internet with stable connection and not on a metered network?  YES
  • Can you check if the SkyDrive Sync Engine continues to run and doesn’t continue to crash?  Go to Task Manager and ensure "Sky Drive Sync Engine Host" process is running.  RUNNING
  • Is there an error message on the top right corner of the screen when you launch the SkyDrive app?  NO ERRORS
  • Have you tried uploading new files via web? Are they synching down to your computer?  YES

I have also ran the SkyDrive Self Help Troubleshooter w/out any noticeable results.


Thanks for any help.


CA


Skydrive 8.1 won’t sync – stuk on uploading

30. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hi there

Since updating to Win8.1 on my tablet (Lenovo ThinkPad tablet 2) over 2 weeks ago I've been totally unable to get sky drive sync'd. Sky drive has always worked flawlessly with the old desktop app, but this new situation is wholly unsatisfactory and is making me very annoyed. It seems to be a problem affecting many people, is there any way to resolve it? Google can't seem to offer anything useful.


Here are the symptoms

  1. Firstly, not all my files will actually appear in view in the Modern App, let alone download. I have tried to check the all-offline option but it is greyed out. I have tried this in explorer, as well as on the Modern App.
  2. The Modern App has a kind of status page, this  continuously has little black dots travelling across the top of the screen as though processing something but nothing ever changes.
  3. Also in the app, the notification is stuck on "downloading 222 options" for DAYS. All the files in view say "completed" and won't refresh.

PLEASE how can I reset the skydrive app? I've tried switching to a local account, emptying the skydrive folder and then going back to my MS account but it just seems to remember everything!


It's starting to get me very angry. Up until now I've loved my tablet, but this is really starting to drag me down.


On my main PC I've had none of these problems, I can just assume I got lucky with it.


Any ideas? I'm on the verge on uninstalling 8.1 so I can have the old skydrive app back. I'm a bit helpless without my documents! In case it's important, I moved my skydrive folder to a micro SD card D drive.


Thank you in advance for any help you can offer

Mike