After spending 2 hours with Apple troubleshooting why all of a suddent I can't sync my phone and MAC we found that Outlook is not allowing my contacts to move over to the Mac address book which is where the iphone/itunes sync from. Strangely, it took all my contacts out of my phone and left me with just Facebook contact details, their phone numbers addresses disappeared. They are still on my MAC. Has anyone got any ideas?

 

I use synch services in Outlook 2011 Mac to 'synch' contacts between Mac Address Book and then my iPhone and iPad.

Today, using iTunes I synched my iphone with Address book as I do every couple of weeks to synch changes that I may have made, since Outlook Mac won't synch with iPad / iPhone and the cloud.

However, the changes that were updated in my address book from my iPhone DID NOT update to Outlook as they always had.

I looked under tools/synch services and I see that although the pull down menu is there, there are no options to select anything.

I did have an 'identity' issue a few weeks ago and while readying the forum I think that may be the problem.

I moved all the old identities to another folder and out of the 'microsoft user data' folder hoping that would do it, but it didn't.

I read also to delete some files from my user/preference/com.microsoft.....plist but I could not find them.

Does anyone have any ideas how to get Outlook to start synching again?

Thank you,

JWB
I have sync'd my Outlook Contact list with my Mac address book and with Yahoo contacts as well. Somehow while 're-doing' things I have accumulated a large number of dupicates and even tripicates on my Outlook list, but not elswhere. I can't eliminate these duplicates because the drop down window for duplicates will not high-light. How do I eliminate my Outlook contact duplicates?