Returned Email issue Help needed.

11. November 2013 · Write a comment · Categories: Outlook for Mac · Tags: ,
I recently started recieving returned emails into my Outlook email program most say they are being returned as the address does not exist. I have sent none of these messages and all contain attachments with german sounding names that Mackeeper tells me contain a virus. I contacted Mackeeper and they told me that I had been hacked to change my password. I have done this and am still recieving them. I purchased network protection and I am still recieving them. And they tell me Outlook is all bringing them in bypassing the network protection when I run outlook.

I have recieved up to 30 in one day and am at my wits end. I thought Mac's had few viruses. I feel quite competent on mac's but am totally out of my depth on this problem. Any suggestions would be appreciated.


Lost 9 months of emails/drafts/etc. Can not access rebuild

20. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , ,
Good day,
I have a Mac with Outlook 2011 as my main address but have several accounts.

The computer blocked (mackeeper was trying to install without my consent) and I had to turn the machine off using the power button.

Since I have lost 9 months of emails and yet earlier ones are there. I made a full update to the time machine just a few weeks ago.

Having gone through your forum I thought the obvious answer was either to try to rebuild or to repair. I followed all the steps (closing all applications, copied the user file, trashed the old folder identity and copied the new one, etc.). And inspite even deleting entirely the "Main Identity" folder it keeps opening with all the other emails (except the missing 9 months) and it does not prompt to rebuild.

Please could you tell why this happened and how to effectively recover all my email.

Kind Regards