I HAVE HAD A MAGIC JACK FOR 1 YEAR I WENT TO RENEW IT AND THEY SAY THERE IS A PROBLEM BUT THEY WON'T TELL ME WHAT IT IS . IT WOULDN'T ACCEPT MY CREDIT CARD .I TALKED TO LIVE HELP ABOUT 10 TIMES NOW AND ALL THEY WILL SAY IS THAT THEY ARE ESCALATING IGT AND WILL GET BACK TO ME BY E-MAIL THIS HAS BEEN GOING ONFOR 2 MONTHS NOW. I JUST CAN'Y GET ANY HELP AT ALL