Recovery of corrupted email text bodies due to malware

30. May 2014 · Write a comment · Categories: Uncategorized · Tags: , ,
On May28, 2014, our anti-virus software detected and removed malware.  During that time all of our current emails and emails in all folders became unreadable.  Once the malware was removed, new emails were fine, but previous emails are still unreadable.  The email headers are fine however, just the body of the emails appear to be corrupt (jibberish and special characters).  Is there a way to decrypt the emails to return them to normal?

I apparently have a ‘malware issue’ according to my antivirus software. I can’t access my mail at all what do I do

18. May 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I logged in to my account this morning - no problems at all.  I found  I had two new mails.  I tried to access the first one only to have my anti virus say it was blocked 'malware detected'  Now I can;t access any of the folders.  What can I do ????  Please help

I think a recent malware attack has affected my Windows Live login…

07. December 2012 · Write a comment · Categories: livemail · Tags: , , , , , , ,
    I totally missed out on the fact that my anti-viral program had expired and 'acquired' some malware in the time it took me to install MS Security Essentials.  However, since this time, I've had a couple of events which led me to suspect that damage had already been done - not least of which is the fact that I now can't log in to my Windows Live Mail or Messenger.  I simply get a message saying I can't be signed in because the service is 'temporarily unavailable' and an error code of 80070005.
   Trying to check this out as a bit of a dummy, I just find myself going round in circles and am worried that I may delete something meaningful in my efforts to repair it.  Can anyone help please?

Unable to delete SPAM with a malware payload

10. July 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
While using Outlook 2011 for Mac, I've recently received several SPAM messages with attached files containing Windows trojans or other malware.  Once these messages arrive in my inbox, I see a warning from Sophos Antivirus and Outlook freezes.  If I attempt to select the message, it highlights, but no action is possible.  If I right click and select "delete" the highlighting jumps to a random message while the SPAM message remains in the inbox.

While this is happening, the Sophos quarantine manager attempts to delete the threat, but Outlook keeps downloading new copies to the cache.  The only escape requires force-quitting Outlook.  If I then restart Outlook, the problem resumes.

If I access the Exchange server using Outlook Web Access, I am unable to delete the SPAM message, or any other message.  I just get an error stating that there's a server configuration problem.

The only way I can recover from this situation is to log on to a Windows 7 box, open Outlook 2010 and delete the message.  Outlook on Windows has no problem deleting the message.  I can then run Sophos antivirus to clear the cached malware attachment.

All the malware has been Windows oriented, so there's no threat to my Mac, but losing the use of Outlook while being unable to delete a SPAM message is more than a little disturbing.

There does not seem to be any preference I can set to keep Outlook from automatically downloading attachments.

I'm running OS X 10.6.8, Sophos 8.0.5c and up to date versions all the Office 2011 products.


I used microsoft security software, but no avail, my hotmail send out e-mail and I can`t stop it. I check for root kits, malware and trojans, found nothing

17. May 2012 · Comments Off on I used microsoft security software, but no avail, my hotmail send out e-mail and I can`t stop it. I check for root kits, malware and trojans, found nothing · Categories: Uncategorized · Tags: , , , , , , , ,
I get other people e-mail that meant for someone else, not in my household.  My computer is sending out e-mail to company and retails that I do business,  but I am not the one that sending it out.  I used Microsoft security essentials, Sophos`s root kits and malware- free.  I can`t stop it.  But may think the one link is the e-mail I am get it from is the guy Hotmail.  I think maybe he is the problem or he been hacked and does not know it.  But right now I want to stop it from e-mailing from my computer.