Cannot open Outlook 2011 after installing: "Could not change to that identity"

23. October 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
I had Office 2011 running on my Mac. I had remnants of Office 2008 on it as well and followed these instructions to uninstall Office 2008 completely: http://support.microsoft.com/kb/2500821 

After uninstalling 2008 I discovered the process rendered Office 2011 inoperable (an important detail which was not mentioned in the uninstall instructions).

I reinstalled Office 2011. Word and Excel work fine. When I try opening Outlook 2011 I get "could not change to that identity. An unknown error has occurred in Outlook".  

I should mention while it would be nice to recover my previous identity I can live with just starting fresh with a brand new empty identity since I have my emails duplicated elsewhere.

Here are the steps I've tried to resolve:
1. Updated the new newly installed Office 2011 to the latest version 
2. Used the Microsoft Database Utility to rebuild my identity multiple times
3. Removed all identities in an effort to from scratch with a new identity.
4. Created new identities and tried to open with those
5. Installed Office 2011 again, updated again. Tried above steps again.

No matter what, when I go to open Outlook it throws up a window that says "select an identity" and no matter what I choose, gives me the error message and does not open Outlook.

To reiterate, I don't care about any previous identity . . . I'm just trying to start from scratch with Outlook after installing it.

Any help that can be provided would be greatly appreciated.

Here are my details:

Newest software update for Office 2011 installed (14.2.4)

27" iMac - 2.7GHz Intel Core i5
16GB DDR3
Mountain Lion OS X 10.8.2

I can’t access my contacts when i want to send an email.

16. October 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,
I had this problem last week and it was temporally fixed but the problem is back. I check all my settings (HTTP) to no avail. I'm supposed to access a list of choices when i type the first letter of the contact but all it does is spin and spin. No matter what computer i use it's the same as my personal computer. I'm sure it has something to do with Hotmail and not my settings. please help!!!!

Please when will u Hotmail working properly again..instead of claiming all is fine??????????????

15. October 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,

Cant open the emails as in-box blank...from different computers including Windows 7 and Vista.

No matter the browser same problem...whats going on.....have the decency to TELL us and keep us informed!!!!!!!!!!

e-mails are too large

13. October 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,
my e-mails cover  the screen completely, cant read them to the end, even moving the page, doesnt matter whom they come from either, thanks

Can anybody help me get rid of this?

12. October 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,

We've updated Hotmail, so please refresh your browser or close it and sign in again. If you are composing a message, make sure you save it as a draft

 

This has been asked 3 times now.....it never goes away, no matter what I do!!!!!

I am getting very sick of this!

No matter how many times I delete a contact, it’s still there. How do I delete contacts?

02. October 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
No matter how many times I delete a contact, it's still there. How do I delete contacts?

why do i have to sign in every time i want to check e-mail

01. October 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,

every time i want to check my email i have to sign in,no matter if it's 4 times a day or 20 i have to sign in every time,why,i'm sick and tirerd of this ****--delos webster

[Moved from feedback]

I need a hotmail e-mail address to send hotmail pictures of what I get on my iphone when I log into hotmail to see if it can be stopped. It looks like a security matter.

27. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , , ,
Is there a hotmail e-mail address where I can send pictures of messages I get when I logon to Hotmail from my iphone?  It looks like a security issue to me

outlook email deletion and viewing problem

07. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , ,
I have office for mac 2011. I use outlook for all email situations and have thousands of emails categorized in hundreds of folders.

Never had a problem with my PC, but my mac outlook now won't allow me to delete deleted items and the file has been growing. When I attempted to delete emails from the deleted items folder, outlook told me I had to rebuild the database, which I did.

I no longer get those error messages but no matter how I attempt to delete emails - I can't do it. I have tried individually using the delete box. I have attempted to select all and delete - all to no avail - what can I do?

Additionally,sometmes outlook shows a numerical number on the left next to inbox but inbox has no emails to view - I am forced to close outlook and reopen it to get to those new emails
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