I have both a personal company access to the forum and now a generic company access to the forum as on this submission. I had logged this new question under the generic company sign-in [amended text
*** Email address is removed for privacy *** but it still ended up under the johnL666 entry - so presumably 'moved' as was moving between the sites].
The personal access was made under
*** Email address is removed for privacy *** (Display name johnL666)
The original submission on the http://answers.microsoft.com/en-us site, under my personal login related to a client who had accidentally closed/deleted her Live ID account and wanted to re-instate it.
A reply from Richard_LS closed the thread and directed me to submit the concern to 'Microsoft Account Support' and to raise my question there.
I logged into the site http://windows.microsoft.com/en-US/windows-live/id-support with the same Live ID as above (display John Lockwood) and submitted my question using
the 'my problem isn't listed here' option.
I have now had a number of replies, but despite raising an access problem report as each reply is supplied, I am still unable to follow the provided link(s). The Subject references are:-
23rd October SRX1221089117ID Your request for Microsoft Support
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221089117
23rd October SRX1221089117ID Service Request Update
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221089117
23rd October SRX1221115773ID Your request for Microsoft Support
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221115773
23rd October SRX1221115773ID Service Request Update
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221115773
24th October SRX1221211208ID Your request for Microsoft Support
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221211208
24th October SRX1221211208ID Service Request Update
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221211208
In every case when I follow the link, logging in with Live ID as above I get the response
"
*** Email address is removed for privacy *** is not allowed to view this incident. |
"
If I log into the http://answers.microsoft.com/en-us site using the same Live ID (display johnL666) none of these replies are listed there.
Can you please advise how I may get access to the replies, get out of this loop, and then ultimately resolve the client's problem.
I have tried using the client's original login but that wasn't successful either.
Thank you
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