Hi,
I have a MacBook Air, Mid 2011 with Mac OS X Lion 10.7.5. I have Microsoft Office for Mac 2011.
I have been using Outlook successfully for 2/3 years, but suddenly today it has stopped opening. Other Office software opens. But when I click on Outlook it appears to start opening (the standard yellow box appears briefly), but then stops. No error
message is seen.
I have restarted the MacBook several times and checked Software Update.
I have followed threads for similar issues and done the following:
- Hold 'Option' key and click on Outlook icon to open Microsoft Database Utility. I have created a second 'identity', made it the default, and then opened Outlook - successfully (though with no content). When I reset the default to the original identity
I am again unable to open Outlook.
Though I have found threads that suggest taking the above step I have not found anything that then explains what that means, or what to do next. Some threads seem to say I have to rebuild a database, and others caution against rebuilding a database. Rebuilding
a database sounds like I am going to lose something by doing it - whether it be content, different accounts I have set up within Outlook, rules etc.
Can anyone give me advice please?
JJ
P.S. Shortly before this Outlook failure I had an error message that required me to switch the MacBook off and on again. This has been a recurring problem over the last few months (though never previously resulting in an Outlook failure). The panic
report runs 4 pages long and there is no particular error code I can find.
Recent Comments