I cannot edit my bank details in order to renew my Ad-free Outlook.com subscription which expires in a couple of days time Help!!!

25. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

Please help, I have received this email twice from Microsoft :

We are contacting you because we have been unable to charge your credit card for your Ad-free Outlook.com service(s) being billed to you through Microsoft Online Services. The following credit card is the current payment method on your billing account:
Credit card type: VISATo avoid an interruption of your services or to reactivate suspended service(s), please provide a valid credit card and a current expiration date. If payment is due for other Microsoft services purchased with the above card, those services may also be affected.
To view or change your billing account, go to https://commerce.microsoft.com, and select one of the following options:

To update payment information, select 'payment options', click the payment option name, then click 'edit'.

To view a billing statement for a payment method, select 'payment options', click the payment option name, then click 'view transactions'.

If you have already resolved this issue, please disregard this notice and accept our thanks.
Thank you for using Microsoft Online Services.
Microsoft Customer Support

 

Whenever I try to do this I get the following answer: 

You recently updated your security info

We have a waiting period for the updates to take effect. On 23/8/2013, we'll delete your old security info:

(gives me an alternative email address I never use)

Once this has been deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates.

 

Therefore that means that I have to wait a month for something or other but in a couple of days time my subscription will run out and I am not able to put my new Visa details in the system. There is no one human I can call or email and so I am stuck and I will lose all my emails.  I have had a Hotmail account for approx 10 years and I have a lot of stuff on this account that I don't want to lose.Please could someone advise me how I can urgently edit my bank details and overcome this problem (without too much technical jargon) and in a way that works? Thanks, Patricia

Can’t change billing info for outlook

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
I have been sent several e-mails saying: "We are contacting you because we have been unable to charge your credit card for your Windows Live Hotmail Plus service(s) being billed to you through Microsoft Online Services. etc. etc." I must have gotten a new card in the last year & forgot to change the information. The e-mail tells me to go to https://commerce.microsoft.com to update it, which I did, and it asked me to update my security information. I no longer have/use the e-mail address it presented, so I changed it.

Now the page says: "We have a waiting period for the updates to take effect. On 8/6/2013, we'll delete your old security info... once this is deleted, you'll be able to verify your account with info you have access to." Well, now I'm confused because it won't let me get past that, so I am unable to change my card information. How can I do that? The date the updates take effect will be past 30 days, so I am concerned that I am going to lose my e-mail data, images, etc. in the meantime. Should I start moving it, or what will happen? Thank you in advance for your answer(s).