[Question moved to Outlook forum from Excel forum by moderator]
Jim,
I see this is the final post to & from Bruce so I don't know if you helped him or if he got so frustrated that he gave up! I was hoping to find out before attempting to repair my Office installation because it sounds like I am having the very same, or similar
problem, only with Outlook instead of Excel. I have been using Office for months, close to 6 months, without problems other than the occasional "busy Server" but now it crashes after about 10 seconds. The only difference was that I had added Outlook.com as
an email account (i was using it at work) but shortly after I removed it & went back to my Gmail).
The begining of my error report is:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-08-27 10:21:34 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.3.6.130613
Crashed Module Name: Microsoft Outlook
Crashed Module Version: 14.3.6.130613
Crashed Module Offset: 0x002d0635
Blame Module Name: Microsoft Outlook
Blame Module Version: 14.3.6.130613
Blame Module Offset: 0x002d0635
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 13
Thread 0:
# 1 0x99bc17d2 in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000127d2)
# 2 0x917da003 in _YieldToThread + 0x00000185 (CarbonCore + 0x000c1003)
# 3 0x917da252 in _YieldToAnyThread + 0x00000012 (CarbonCore + 0x000c1252)
# 4 0x02b1b3ff in LThread::Yield(LThread const*) + 0x00000039 (PowerPlantCore + 0x000053ff)
# 5 0x001342f9 in long OPF::GetProperty<OpaqueMessageHistoryItem, short>(OpaqueContext*, OpaqueMessageHistoryItem const*, PropertyAccessor<short, OPF::Traits<OpaqueMessageHistoryItem>::SharableType>::ReturnProp, char const*,
short*) + 0x00004E6A (Microsoft Outlook + 0x000742f9)
# 6 0x98b849b4 in ___NSFireTimer + 0x00000075 (Foundation + 0x000799b4)
# 7 0x98e7f406 in ___CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 0x00000016 (CoreFoundation + 0x00053406)
# 8 0x98e7eda5 in ___CFRunLoopDoTimer + 0x000002C5 (CoreFoundation + 0x00052da5)
# 9 0x98e63bb2 in ___CFRunLoopRun + 0x00000732 (CoreFoundation + 0x00037bb2)
# 10 0x98e6301a in _CFRunLoopRunSpecific + 0x0000017A (CoreFoundation + 0x0003701a)
# 11 0x98e62e8b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x00036e8b)
# 12 0x96ac9f5a in _RunCurrentEventLoopInMode + 0x000000F2 (HIToolbox + 0x00057f5a)
# 13 0x96ac9cc9 in _ReceiveNextEventCommon + 0x00000176 (HIToolbox + 0x00057cc9)
# 14 0x96ac9b44 in _BlockUntilNextEventMatchingListInMode + 0x00000058 (HIToolbox + 0x00057b44)
# 15 0x90bdb93a in __DPSNextEvent + 0x000002D4 (AppKit + 0x0016393a)
# 16 0x90bdb16c in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000077 (AppKit + 0x0016316c)
# 17 0x90bd15cc in -[NSApplication run] + 0x00000357 (AppKit + 0x001595cc)
# 18 0x90b745f6 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc5f6)
# 19 0x000c3c5e in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x00003c5e)
X86 Thread State:
eax: 0xffffffe1 ebx: 0xbff3f548 ecx: 0xbff3f4dc edx:0x99bc17d2
edi: 0x00000020 esi: 0x00000003 ebp: 0xbff3f518 esp:0xbff3f4dc
ss: 0x00000023 eip: 0x99bc17d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00000206
There is a lot more - it goes on for 30 "threads". I have noticed some reference to CFRunLoop NLCreateConnectionHTTP, CPopConnection, NLDisposableaddress, CImapConnection, CImapSyncMapEntry, etc. I can copy the entire report if needed.
I have tried moving my Identities to my desktop without success but that is it. Could this be a simple issue with my email addresses? Do you think uninstalling, then reinstalling & adding the email accounts from scratch would eliminate the problem?
If so, I suppose I would need to uninstall All of Office, not just Outlook, correct? I appreciate any guidance you can provide!!
Debi
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