Outlook crashes when connecting to Exchange server

25. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
I am running Mountain Lion 10.8.2 on a MBPro. I have upgraded MS Office to 14.2.4 and finally got all Office Apps working except Outlook. It will open, but as soon as it connects to the exchange server it crashes. Error report is:

Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2012-09-25 19:28:24 +0000
Application Name: Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.0.120402
Crashed Module Name: merp
Crashed Module Version: 2.2.4.120824
Crashed Module Offset: 0x00003aa2
Blame Module Name: Microsoft Outlook
Blame Module Version: 14.2.0.120402
Blame Module Offset: 0x0009aea4
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 13

If I turn off wifi and work offline, no crashing. I have rebuilt database and created new identities multiple time to no avail. Problem is obviously between Outlook and Exchange, but what? This is a work issue, so any help is appreciated.

Sync problems with Outlook 2011/Exchange 2010 on Mountain Lion

17. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , ,
Since last week we have issues with the sync between Outlook 2011 and Exchange 2010. When starting the application it works just fine and downloads the mails but after the download the users has to re-enter their logon credentials. Outlook will not accept the entered username and password and the user will not be able to send or receive mails.

But, if they change the password in the account settings instead it will work for a short while but after the mail box has been synced the logon dialog box appears again and the password is not accepted.

Most of the users are running on Mountain Lion and the 14.2.3 version of Outlook. Our Exchange server is Exchange 2010. The problem occured last monday, september 10th. No changes has been made in the Exchange server for the past two weeks.

Another thing, a user tried to reinstall Office and first uninstalled it. Now, when he tries to install Office for Mac 2011 on his Mountain Lion he receives the following message:

Microsoft Outlook can not be opened because of a problem. Contact the developer so that you are sure that Microsoft Outlook works with this version of OS X. You may need to reinstall the software. Be sure to install any available updates for the application and OS X.

/Jocke

My Outlook Quit Unexpectedly with an Error

08. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
My Outlook Quit Unexpectedly with an Error Report being sent to Apple. Tried Rebuilding the Database using Microsoft Database Utility, Even this could not rebuild, Also made Duplication of The Office 2011 Identity. Still not able to open Outlook the error reports it as Crash. Can any one suggest with a solution?

Below is the Error Report:

Process:         Microsoft Outlook [18824]
Path:            /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier:      com.microsoft.Outlook
Version:         14.2.3 (14.2.3)
Build Info:      Unknown-120616~0
Code Type:       X86 (Native)
Parent Process:  launchd [178]

Date/Time:       2012-09-08 11:13:38.240 +0530
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version:  9

Interval Since Last Report:          40323 sec
Crashes Since Last Report:           5
Per-App Interval Since Last Report:  161 sec
Per-App Crashes Since Last Report:   5
Anonymous UUID:                      77A8AE11-7948-4BD8-A80F-7790DBD25C1C

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
objc[18824]: garbage collection is OFF
[18824] stack overflow

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x983119c6 __pthread_kill + 10
1   libsystem_c.dylib             0x96ec0f78 pthread_kill + 106
2   libsystem_c.dylib             0x96eb1ce3 __abort + 198
3   libsystem_c.dylib             0x96eae64a __stack_chk_fail + 253
4   com.microsoft.outlook.core.framework 0x019b58fa CUUDeCodeStream::UUDecode(char const*, long) + 794
5   com.microsoft.outlook.core.framework 0x019b5928 CUUDeCodeStream::PutBytes(void const*, long&) + 34
6   com.microsoft.outlook.core.framework 0x018ab753 CStreamDecoder::ReadSome() + 129
7   com.microsoft.outlook.core.framework 0x018ac984 UEncodeDecode::DecodePart(CDBMIMEPart*, FSSpec const&, unsigned char) + 3351
8   com.microsoft.outlook.core.framework 0x018aca80 UEncodeDecode::DecodePart(CDBMIMEPart*, FSRef const&, unsigned char) + 91
9   com.microsoft.outlook.core.framework 0x018964e3 CAttachment::Decode(FSRef const&, CUnicodeString const&, FSRef&, unsigned char) const + 977
10  com.microsoft.outlook.core.framework 0x0189a3e8 UAttachmentUtils::SaveToFile(CAttachment const*, FSRef const&, CUnicodeString const&, FSRef&, bool) + 1399
11  com.microsoft.outlook.core.framework 0x0189a6c2 UAttachmentUtils::SaveToFolder(CAttachment const*, FSRef const&, FSRef&, bool) + 147
12  com.microsoft.outlook.core.framework 0x0189a756 UAttachmentUtils::SaveToTemp(CAttachment const*, FSRef&, bool) + 109
13  com.microsoft.Outlook         0x00210fee CSharablePtr<CSourceAttachment>::Set(CSourceAttachment*) + 3934
14  com.microsoft.Outlook         0x00229a56 __gnu_cxx::hashtable<std::pair<unsigned long const, CFolder*>, unsigned long, __gnu_cxx::hash<unsigned long>, std::_Select1st<std::pair<unsigned long const, CFolder*> >, std::equal_to<unsigned long>, std::allocator<CFolder*> >::equal_range(unsigned long const&) + 28406
15  com.microsoft.Outlook         0x00223d85 __gnu_cxx::hashtable<std::pair<unsigned long const, CFolder*>, unsigned long, __gnu_cxx::hash<unsigned long>, std::_Select1st<std::pair<unsigned long const, CFolder*> >, std::equal_to<unsigned long>, std::allocator<CFolder*> >::equal_range(unsigned long const&) + 4645
16  com.microsoft.Outlook         0x000bb17d std::_List_base<std::tr1::shared_ptr<EWS::CBaseResponseMessage>, std::allocator<std::tr1::shared_ptr<EWS::CBaseResponseMessage> > >::_M_clear() + 3467
17  com.microsoft.Outlook         0x00322d87 CUnicodeString const& UCharset::ReadUnicodeSTROnlyOnce<(short)25373, (short)294>() + 31582
18  com.microsoft.outlook.legacy.framework 0x0210d422 CScheduleExecutor::Execute(CScheduleRecord*, bool) + 334
19  com.microsoft.outlook.legacy.framework 0x01feaf7f CScheduleMgr::ExecuteStartupSchedules() const + 279
20  com.microsoft.Outlook         0x0009f6ad int signed_cast<int, unsigned long>(unsigned long, bool) + 1571
21  com.microsoft.powerplantcore   0x02869322 LPeriodical::DevoteTimeToIdlers(EventRecord const&) + 104
22  com.microsoft.Outlook         0x0009f38e int signed_cast<int, unsigned long>(unsigned long, bool) + 772
23  com.apple.Foundation           0x9c9c3bab __NSFireTimer + 166
24  com.apple.CoreFoundation       0x9a8372a6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
25  com.apple.CoreFoundation       0x9a836c37 __CFRunLoopDoTimer + 743
26  com.apple.CoreFoundation       0x9a815cd0 __CFRunLoopRun + 1888
27  com.apple.CoreFoundation       0x9a8151dc CFRunLoopRunSpecific + 332
28  com.apple.CoreFoundation       0x9a815088 CFRunLoopRunInMode + 120
29  com.apple.HIToolbox           0x93c9c723 RunCurrentEventLoopInMode + 318
30  com.apple.HIToolbox           0x93ca39b6 ReceiveNextEventCommon + 168
31  com.apple.HIToolbox           0x93ca38fa BlockUntilNextEventMatchingListInMode + 88
32  com.apple.AppKit               0x946a90d8 _DPSNextEvent + 678
33  com.apple.AppKit               0x946a8942 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
34  com.apple.AppKit               0x946a4cb1 -[NSApplication run] + 911
35  com.apple.AppKit               0x94935bd9 NSApplicationMain + 1054
36  com.microsoft.Outlook         0x0001eeae CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 480

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x9831290a kevent + 10
1   libdispatch.dylib             0x9a7cde10 _dispatch_mgr_invoke + 969
2   libdispatch.dylib             0x9a7cc85f _dispatch_mgr_thread + 53

Thread 2:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 3:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 4:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 5:
0   libsystem_kernel.dylib         0x9830fc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9830f1f6 mach_msg + 70
2   com.microsoft.merp             0x0284fb8e MerpCreateSession + 5819
3   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
4   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 6:
0   libsystem_kernel.dylib         0x98311bb2 __semwait_signal + 10
1   libsystem_c.dylib             0x96e737b9 nanosleep$UNIX2003 + 187
2   com.apple.Foundation           0x9ca0602b +[NSThread sleepForTimeInterval:] + 170
3   com.microsoft.mcp             0x01270530 RegisterWindowForMouseMoveEvents + 1011
4   com.apple.Foundation           0x9c9c5e25 -[NSThread main] + 45
5   com.apple.Foundation           0x9c9c5dd5 __NSThread__main__ + 1582
6   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
7   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 7:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 8:
0   libsystem_kernel.dylib         0x9831202e __workq_kernreturn + 10
1   libsystem_c.dylib             0x96ec0ccf _pthread_wqthread + 773
2   libsystem_c.dylib             0x96ec26fe start_wqthread + 30

Thread 9:: WebCore: LocalStorage
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71
3   com.apple.JavaScriptCore       0x999c6e81 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81
4   com.apple.WebCore             0x90851501 WTF::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 135
5   com.apple.WebCore             0x90851454 WebCore::LocalStorageThread::threadEntryPoint() + 74
6   com.apple.WebCore             0x908513b1 WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 17
7   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
8   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 10:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71

Thread 11:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71

Thread 12:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e7342c pthread_cond_wait$UNIX2003 + 71

Thread 13:: JavaScriptCore::BlockFree
0   libsystem_kernel.dylib         0x9831183e __psynch_cvwait + 10
1   libsystem_c.dylib             0x96ec2e21 _pthread_cond_wait + 827
2   libsystem_c.dylib             0x96e733e0 pthread_cond_timedwait$UNIX2003 + 70
3   com.apple.JavaScriptCore       0x999c6ecc WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 156
4   com.apple.JavaScriptCore       0x99c14c33 JSC::Heap::blockFreeingThreadMain() + 323
5   com.apple.JavaScriptCore       0x99c14c6f JSC::Heap::blockFreeingThreadStartFunc(void*) + 15
6   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
7   libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 14:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x9830fc22 mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9830f1f6 mach_msg + 70
2   com.apple.CoreFoundation       0x9a80c9da __CFRunLoopServiceMachPort + 170
3   com.apple.CoreFoundation       0x9a815b04 __CFRunLoopRun + 1428
4   com.apple.CoreFoundation       0x9a8151dc CFRunLoopRunSpecific + 332
5   com.apple.CoreFoundation       0x9a815088 CFRunLoopRunInMode + 120
6   com.apple.Foundation           0x9c9d20c4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 378
7   com.apple.Foundation           0x9c9c5e25 -[NSThread main] + 45
8   com.apple.Foundation           0x9c9c5dd5 __NSThread__main__ + 1582
9   libsystem_c.dylib             0x96ebeed9 _pthread_start + 335
10  libsystem_c.dylib             0x96ec26de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x00000031  ecx: 0xc0015e7c  edx: 0x983119c6
  edi: 0xacbf02c0  esi: 0x00000006  ebp: 0xc0015e98  esp: 0xc0015e7c
   ss: 0x00000023  efl: 0x00000246  eip: 0x983119c6   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0x0b608000
Logical CPU: 0

I just updated Office 2011 for Mac to 14.2.3 now outlook crashes when I try to create a folder and I can’t add calendar entries, etc

04. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
Here is the error code:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-09-04 22:47:08 +0000
Application Name: Microsoft Outlook (original)
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.2.120421
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00006d54
Blame Module Name: Microsoft Outlook
Blame Module Version: 14.2.2.120421
Blame Module Offset: 0x004204c7
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0

Outlook subfolders mysteriously go missing…

04. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,

I currently categorize many of my e-mails into subfolders inside folders on Microsoft Outlook 2011 for Mac. Trouble is, in past couple weeks, the subfolders seem to have disappeared. No little arrows to expand folders either.

The emails are still there, because I can locate them using Finder.

But I can't actually access the subfolders themselves.

And here's the strangest thing: I can view the subfolders when I first open Outlook until I actually run send/receive mail, at which point they all disappear! If I close and then re-open Outlook, they appear again.

Does anyone know what might cause this, or how to fix?

Thanks!

Outlook for Mac Keeps Crashing

04. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
A user was having issues with Outlook, so I upgraded his Office with the latest updates and created a new identity for him.  After about a day, his Outlook started crashing with the following error:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-17 16:34:41 -0500
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.3.120616
Crashed Module Name: OutlookCore
Crashed Module Version: 14.2.3.120616
Crashed Module Offset: 0x0025dd47
Blame Module Name: OutlookCore
Blame Module Version: 14.2.3.120616
Blame Module Offset: 0x0025dd47
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 5

If he launches Outlook and waits 5-10 minutes, it will crash.  On a different MacBook, I created a new identity and setup Outlook to access the same user's mailbox.  After waiting some time, the same error began taking place.  While it doesn't usually happen that quickly.  It does seem to happen within an hour of launching Outlook.  Any help or suggestions are appreciated.  

Microsoft Outlook 2012 Repair Database – Where is the log?

03. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,
Microsoft Outlook 2012 Repair Database - Where is the log?

MacBook Pro OS X 10.6

Thanks

Can’t Launch Outlook 2011

23. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , ,
Hi everyone,

I have a question. I recently installed Outlook 2011 on my iMac. But when I tried to use it, I have the following error which prevent me from using it. Can someone help me ?

Here is the error.


Process:         Microsoft Outlook [2646]
Path:            /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier:      com.microsoft.Outlook
Version:         14.1.0 (14.1.0)
Build Info:      Unknown-110310~0
Code Type:       X86 (Native)
Parent Process:  launchd [119]

Date/Time:       2012-08-23 14:31:11.336 +0200
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version:  9

Interval Since Last Report:          8547 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      B61FC61E-25F1-4255-8846-3AC67E720AA4

Crashed Thread:  0

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Symbol not found: _kOPFContactDisplayTypeMeetingRoom
  Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/CalendarCore.framework/Versions/14/CalendarCore
  Expected in: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/OPF.framework/Resources/OPF_Common.dylib
 in /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/CalendarCore.framework/Versions/14/CalendarCore

Binary Images:
   0xda000 -   0xb54fe7 +com.microsoft.Outlook (14.1.0 - 14.1.0) <7A0D5D40-CD3B-3686-F0D3-D15D0F13EBF9> /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
 0x13f8000 -  0x1411fff +com.microsoft.mbukernel_framework (14.0.0 - 14.0.0) <CB0B3A79-BC3D-2288-502B-C34C74E66953> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
 0x1425000 -  0x142aff7 +com.microsoft.outlookrightsframework (14.0.0 - 14.0.0) <F28C5F9D-4D47-0175-D61C-F6322D9409EF> /Applications/Microsoft Office 2011/*/OutlookRightsFramework.framework/Versions/14/OutlookRightsFramework
 0x1431000 -  0x14a2fef +com.microsoft.netlib (14.0.0 - 14.0.0) <2F67743A-C388-7BB4-DB47-3FBFB6ABE178> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
 0x14b7000 -  0x16d2fff +com.microsoft.mcp (14.0.0 - 14.0.0) <17CE4C13-7E2B-5228-5828-57648AC2BBF7> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
 0x178a000 -  0x1866fe3 +com.microsoft.powerplant (14.0.0 - 14.0.0) <44D38B83-C7F5-BBE4-7B05-13AFB77247D9> /Applications/Microsoft Office 2011/*/PowerPlant.framework/Versions/14/PowerPlant
 0x199d000 -  0x1dcafe3 +com.microsoft.outlook.core.framework (14.0.0 - 14.0.0) <D6F7974B-1E4A-04B2-A259-1BFA73CB4F18> /Applications/Microsoft Office 2011/*/OutlookCore.framework/Versions/14/OutlookCore
 0x2132000 -  0x24f2ff3 +com.microsoft.outlook.legacy.framework (14.0.0 - 14.0.0) <C3DA8AC0-20C4-A382-8B84-89D69BC87372> /Applications/Microsoft Office 2011/*/OutlookLegacy.framework/Versions/14/OutlookLegacy
 0x2a42000 -  0x2a4efeb +com.microsoft.merp (2.2.4 - 2.2.4) <F3EE9FDC-3559-1939-6686-49A7809D4E62> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
 0x2a58000 -  0x2a7aff7 +com.microsoft.powerplantcore (14.0.0 - 14.0.0) <C84CDF24-1A46-5218-93B3-0DBCB5057DB9> /Applications/Microsoft Office 2011/*/PowerPlantCore.framework/Versions/14/PowerPlantCore
 0x2a9d000 -  0x2aa0ff7 +com.microsoft.mbunamedstrings (14.0.0 - 14.0.0) <4F1A0180-A126-7DDB-AB30-9F25CC487C30> /Applications/Microsoft Office 2011/*/mbunamedstrings.framework/Versions/14/mbunamedstrings
 0x2aa7000 -  0x2b53fe3 +com.microsoft.outlook.capi.framework (14.0.0 - 14.0.0) <5000B116-759A-AC0C-4CC6-E0A14D89AA49> /Applications/Microsoft Office 2011/*/OPF.framework/Versions/14/OPF
 0x2b9e000 -  0x2ba2ff7 +com.microsoft.frameworks.officewindowlocalizer (14.0.0 - 14.0.0) <5E7AF657-4585-CB59-896E-B39869992DD1> /Applications/Microsoft Office 2011/*/OfficeWindowLocalizer.framework/Versions/14/OfficeWindowLocalizer
 0x2ba7000 -  0x2be9ff7 +com.microsoft.mviewlib (14.0.0 - 14.0.0) <D31CB719-253C-D1DC-E84B-10081DB75305> /Applications/Microsoft Office 2011/*/MViewLib.framework/Versions/14/MViewLib
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0x9a9cd000 - 0x9a9cdff0  com.apple.ApplicationServices (41 - 41) <C48EF6B2-ABF9-35BD-A07A-A38EC0008294> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x9a9da000 - 0x9aa2bff9  com.apple.QuickLookFramework (3.2 - 500.16) <725FAE01-1597-38C7-841D-D9D83358921E> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x9aa2c000 - 0x9aceffff  com.apple.security (7.0 - 55148.1) <77754898-4FCD-3CA3-9339-F1058C852806> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9acf0000 - 0x9acf7ffd  com.apple.NetFS (4.0 - 4.0) <AE731CFE-1B2E-3E46-8759-843F5FB8C24F> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9acf8000 - 0x9acf8fff  com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9acf9000 - 0x9affbfff  com.apple.CoreServices.CarbonCore (960.24 - 960.24) <9692D838-85A5-32C1-B7FB-7C141FFC2557> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x9affc000 - 0x9b281fe3  com.apple.QuickTime (7.7.1 - 2330) <060B6A47-FC15-3D38-8EFB-FCF38680510B> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9b282000 - 0x9b286fff  com.apple.CommonPanels (1.2.5 - 94) <EA47550D-7DAF-30D9-91DB-1FB594CC8522> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x9b926000 - 0x9b9e6ffb  com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x9b9e7000 - 0x9ba2affd  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <6B35F203-5D72-335A-A4BC-CC89FEC0E14F> /usr/lib/system/libcommonCrypto.dylib
0x9ba2b000 - 0x9ba89fff  com.apple.coreui (1.2.2 - 165.10) <C6B099D6-7F02-3971-99B9-E415308959CF> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9babe000 - 0x9bac1ffb  com.apple.help (1.3.2 - 42) <B1E6701C-7473-30B2-AB5A-AFC9A4823694> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x9baf9000 - 0x9bb26ff9  com.apple.securityinterface (5.0 - 55022.4) <B59D9B2A-7FB8-32EC-B8D9-6D4DE76508F7> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x9bc19000 - 0x9bc1fffb  com.apple.print.framework.Print (7.4 - 247.3) <CB075EEE-FA1F-345C-A1B5-1AB266FC73A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x9bc20000 - 0x9bc24ffa  libcache.dylib (47.0.0 - compatibility 1.0.0) <56256537-6538-3522-BCB6-2C79DA6AC8CD> /usr/lib/system/libcache.dylib
0x9c977000 - 0x9c98cff7  com.apple.ImageCapture (7.0.1 - 7.0.1) <1C8933A9-C7C6-36E9-9D8B-0EF08ACA3315> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x9c98d000 - 0x9c9a7fff  com.apple.Kerberos (1.0 - 1) <D7920A1C-FEC4-3460-8DD0-D02491578CBB> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9c9a8000 - 0x9c9a9fff  com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x9c9aa000 - 0x9c9aafff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x9c9ab000 - 0x9c9cbff7  com.apple.RemoteViewServices (1.4 - 44.1) <1F831750-1E77-3013-B1A6-0DF528623790> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x9c9cc000 - 0x9cb1efff  com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <E369AC9E-F548-3DF6-B320-9D09E486070E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9cb8f000 - 0x9cc1cff7  com.apple.CoreText (220.20.0 - ???) <0C3EDD4F-6112-353A-8A3A-8D630182C22A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x9cc5f000 - 0x9ccc1ff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
0x9cec4000 - 0x9cf1fff3  com.apple.Symbolication (1.3 - 91) <4D12D2EC-5010-3958-A205-9A67E972C76A> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x9cf20000 - 0x9cf48ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <AB530FB2-8BD1-3328-95E8-CF449F0429CA> /usr/lib/libxslt.1.dylib

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.64.8-P2P
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500418AS, 500,11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5
USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

Outlook 2011 crashes when printing

16. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,
Hi,

We have a new Mac machine running the latest mountain Lion.

There are 3 network printers and they all print fine from all applications except one.

On Outloko 2011, we can print fine on 2 printers, but the main printer, will always crash.

Word, Excel and all other software prints fine on all 3 printers, so the main printer, only on Outlook is the exception.

Things done so far:
-Reinstalled the printers
-recreated the Outlook database
-re-added printer by IP and used generic driver
-changed name of printer
-deleted Outlook plist settings (and all steps on http://support.microsoft.com/kb/2409331)

Nothing seems to work. That particular printer simply will not work just on Outlook.

I have created a test profile on the computer and logged on this new test profile. Launched Outlook and did a test print. It worked. Using the new profile is not really an option as a the main profile is heavily used.

Log file:
*******************************************
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-16 11:16:10 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.3.120616
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005c0b
Blame Module Name: HPPrintSettings
Blame Module Version: 19.1.0b429
Blame Module Offset: 0x00020297
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0


Thread 0 crashed:

#  1  0x965ebc0b in _objc_msgSend + 0x0000001B (libobjc.A.dylib + 0x00005c0b)
#  2  0x9878767a in ___CFStringAppendFormatCore + 0x00003FDA (CoreFoundation + 0x0000767a)
#  3  0x9878be3e in _CFStringCreateWithFormat + 0x0000006E (CoreFoundation + 0x0000be3e)
#  4  0x11647297 in  (HPPrintSettings + 0x00020297)
#  5  0x1165341c in  (HPPrintSettings + 0x0002c41c)
#  6  0x116584ee in  (HPPrintSettings + 0x000314ee)
#  7  0x1165826b in  (HPPrintSettings + 0x0003126b)
#  8  0x1165848b in  (HPPrintSettings + 0x0003148b)
#  9  0x11628f0e in  (HPPrintSettings + 0x00001f0e)
# 10  0x98875ee0 in ___CFDictionaryApplyFunction_block_invoke_0 + 0x00000020 (CoreFoundation + 0x000f5ee0)
# 11  0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 12  0x987b1dca in _CFDictionaryApplyFunction + 0x000000AA (CoreFoundation + 0x00031dca)
# 13  0x11628e91 in  (HPPrintSettings + 0x00001e91)
# 14  0x116582e6 in  (HPPrintSettings + 0x000312e6)
# 15  0x11656ead in  (HPPrintSettings + 0x0002fead)
# 16  0x116302f1 in  (HPPrintSettings + 0x000092f1)
# 17  0x9888cf59 in ___CFSetApplyFunction_block_invoke_0 + 0x00000019 (CoreFoundation + 0x0010cf59)
# 18  0x98791b71 in _CFBasicHashApply + 0x00000081 (CoreFoundation + 0x00011b71)
# 19  0x98791ada in _CFSetApplyFunction + 0x000000AA (CoreFoundation + 0x00011ada)
# 20  0x1162d8e2 in  (HPPrintSettings + 0x000068e2)
# 21  0x1162d082 in  (HPPrintSettings + 0x00006082)
# 22  0x1162cc81 in  (HPPrintSettings + 0x00005c81)
# 23  0x1165af05 in  (HPPrintSettings + 0x00033f05)
# 24  0x1133373b in _SPPaperSizeValueIsCustom + 0x00002CB0 (HPSmartPrint + 0x0001a73b)
# 25  0x11323bd3 in _SPSetSettingDidNotChangeCallBack + 0x00001CA7 (HPSmartPrint + 0x0000abd3)
# 26  0x115ba0f7 in  (hpPostScriptPDE + 0x000030f7)
# 27  0x115ba47e in  (hpPostScriptPDE + 0x0000347e)
# 28  0x96604586 in -[NSObject performSelector:] + 0x0000003E (libobjc.A.dylib + 0x0001e586)
# 29  0x11254c7d in  (PrintCocoaUI + 0x00002c7d)
# 30  0x1125dc0e in  (PrintCocoaUI + 0x0000bc0e)
# 31  0x1126f360 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000062C (PrintCocoaUI + 0x0001d360)
# 32  0x1126f498 in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000764 (PrintCocoaUI + 0x0001d498)
# 33  0x966045d3 in -[NSObject performSelector:withObject:] + 0x00000046 (libobjc.A.dylib + 0x0001e5d3)
# 34  0x92f149a2 in -[NSApplication sendAction:to:from:] + 0x000001B4 (AppKit + 0x0024f9a2)
# 35  0x92f147b0 in -[NSControl sendAction:to:] + 0x00000066 (AppKit + 0x0024f7b0)
# 36  0x92f146bf in -[NSCell _sendActionFrom:] + 0x0000009F (AppKit + 0x0024f6bf)
# 37  0x92f12c30 in -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 0x00000767 (AppKit + 0x0024dc30)
# 38  0x92f1246f in -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 0x000001FF (AppKit + 0x0024d46f)
# 39  0x92f11b89 in -[NSControl mouseDown:] + 0x00000363 (AppKit + 0x0024cb89)
# 40  0x92f09841 in -[NSWindow sendEvent:] + 0x00001B38 (AppKit + 0x00244841)
# 41  0x92f0481f in -[NSApplication sendEvent:] + 0x000010B6 (AppKit + 0x0023f81f)
# 42  0x00122be9 in long OPF::CopyProperty<OpaqueSavedSpotlightSearch>(OpaqueContext*, OpaqueSavedSpotlightSearch const*,

PropertyAccessor<CUnicodeString, OPF::Traits<OpaqueSavedSpotlightSearch>::SharableType>::GetProp, char const*, __CFString const**) + 0x0001A70B

(Microsoft Outlook + 0x00061be9)
# 43  0x92e1e73c in -[NSApplication run] + 0x000003B7 (AppKit + 0x0015973c)
# 44  0x92dc18e6 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc8e6)
# 45  0x000c4eae in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x00003eae)

X86 Thread State:
 eax: 0x7ec041d0  ebx: 0x7ec03be0  ecx: 0x936735c0  edx:0x809af790
 edi: 0x4350480f  esi: 0x7ec041d0  ebp: 0xbff3d4a8  esp:0xbff3d484
  ss: 0x00000023  eip: 0x965ebc0b   cs: 0x0000001b   ds:0x00000023
  es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags:0x00010202

[ommited output]

Operating System Information
Operating System: Mac OS X 10.8 (Build 12A269)
CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 16384 MB
gestaltSystemVersion err = 0, result = 0x1080
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 1AE91EED-B499-4634-96FF-7C08B468FC29
Time from launch: 0 hours, 0 minutes, 9 seconds
Total errors on this client: 82

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