I use Windows Vista Home edition and am using Windows Security Program for all my computer's protection.

Since I installed it about 6 months ago, and most all from the beginning, the Firewall doesn't load automatically.  It asks me to load it manually.

Any suggestions?  Thank you in advance!

Karen

BTW, below it didn't give me the option of choosing the correct Product, so I just randomly chose Writer.

I'm helping a friend bring a refurbished Win 7 up to speed. I suspect Microsoft Security was removed by the former owner because we can't find it. We are corresponding by Skype so I can't actually touch her computer.  I do my work on Win 8.1, where this post is coming from, so I can't do experiments on my machine to see what she can do.

We can't find the Microsoft Security program in her list of programs.  I'm not sure what it is called on Win 7. 

Is it Microsoft Security Essentials, or Windows Defender, or what? 

Whatever its name is, is it free for Win 7, or will she have to pay?

Please give us a URL for where we can download the appropriate version for Win 7.

17. November 2013 · Write a comment · Categories: Uncategorized · Tags: ,
I am using Win 7/64 bit and keep getting messages telling me to turn on win defender or microsoft security why?,
also I amusing C Cleaner 4.07 latest version  - and since installing latest up dates find registration that are locked by operating system in regedit that never where there before? help its driving me potty.

Background of the case:

 

On the 5th of October 2013 someone committed inter alia identity fraud  and tried to pass themselves off as me by sending an email to lots of people using the from address of my Hotmail account.  The email was cc'd to me and multiple people and showed up in my junk account.   While trying to check out the evidence I marked it as a phishing scam.  Unfortunately this disappeared the evidence from the junk mail folder and my outlook account without any warning.

 

I need a copy of this email and the associated ip address of the person who sent it and have tried multiple routes to get access to the mail. Microsoft security on twitter referred me to Microsoft helps on twitter who referred me here. It has already been taken up with the likes of action fraud uk and an open crime number exists in the uk, and we have tried contacting the outlook.com team via their feedback form with no success and we have also gone through the Microsoft security support site.

 

This isn't the first time this type of e-mail has happened and the from email and body wasn't chosen at random. It was deliberate and targeted and the financial implications and repercussions are potentially severe which is why we want to bring the perpetrators to justice.

 

Questions:

 

Q1: Does anyone know who's in charge of outlook.com and the email servers at Microsoft's end?

 

Q2: Does anyone have a contact phone, email address or physical address of whoever is responsible for auctioning this type of data access request?

 

Q3: Does anyone know what legal jurisdiction "outlook.com" are operating in? (or think they are operating under regarding people looking after servers, their chain of command regarding responsibility inter alia) i.e. which state or country their offices are in.

 

Note: I would like to resolve this without having to travel to Seattle or Reading , UK in person (or any other countries - Microsoft offices) to file on people in person with court orders for that legal jurisdiction.  If we have to go that far we will treat outlook.com as aiding and abetting the perpetrators of the crime for all future engagements on the political scene.

 

On a side note: If anyone knows anyone on the outook.com development team who can make changes to outlook.com front end to handle this type of thing (put the change requests through) it would be helpful as getting hold of this type of information should be instant rather then long winded and political.  The e-mail didn't seem to fit into the "my friend has been hacked" category and I knew it wasn't  phishing however the warnings on outlook threw me regarding checking if outlook mail is safe.  I need access to all the mime headers and anything else that can help identify the sender notwithstanding getting access to this type of information should take place in 30 seconds not weeks.

 

This has gone international, but the perpetrators and probably UK based (maybe) and I am UK as well. However we need that e-mail back quickly and with the minimum expense involved.

 

p.s. we just checked that the whois lookup information for outlook.com just shows mark monitor (Thomson routers) as protecting the outlook brand. We would like to know who to speak to at outlook which we understand to be Microsoft? (And if necessary) who we are going to have to file against to get access to the required information - if we are forced to go that far.  It would be nice to do this without any stress. 

 

Thanks for your time and any help you can give in answering the above questions in the body of this post. Please indicate if you know for sure.

Hi, 

 Last night something happened with my e-mail outlook account which I actively use. I'm not sure if it was an accident or a security breach. Around midnight I got several e-mails from Microsoft security asking me to verify my account and saying also if I didn't asked for the confirmation to cancel it. So I did. Then it sent me some security codes saying if I didn't ask for them to change my password. So I did. When I changed the password, it opened the overview data page. It showed me some other information entered in my account that wasn't mine.

 I got scared that someone hacked my account. I still had access to my inbox because I didn't shut down the original window of my browser. But when I tried to enter to my inbox using another tab in my browser, I couldn't. It would send me on that page with that information that weren't mine. 

 The weirdest thing was that in a taskbar was a notification “Microsoft Confidential” in red letters. Meanwhile Outlook popped out a message saying that outlook was updated and to refresh my browser. I still saw my inbox in one window and data info in other browser window. Next I did is to delete all my e-mails thinking that if I shut down the window with my inbox I wouldn't be able to access again. I was trying to log in again in a different browser, but the new password that I set wasn't working and I was thinking what the heck now. Then I tried to use my old password and it worked. 

Everything is OK now. But the thing that got me thinking is that I had another e-mail account and my phone number in security section in case someone tried to hack my account to protect me and nothing came on my mobile saying that someone is trying to take over my account. 

 Can you tell me what happened? Was that a security breach or technical problem from outlook.com? Did someone somehow taken my mail as a primary address? What can I do to prevent this?
Hi,

Can someone help me please! I had the Microsoft security provide another email address/telephone number message while trying to access my emails for the last few weeks. Ive been avoiding it and now today it wouldn't let me access my emails unless i did do it. So i did. They first asked me if a certain email address was mine and to click next if it was. Well it wasn't one of my email address's so i clicked on no it wasn't! They then asked me to provide one that was - so i did. I clicked on next and they said they sent me a security code to the email i provided. I got the code and filled in the box! I could then access my emails and everything was fine!
Now ive got someone from the email address that Microsoft asked me was it mine and i said no at the beginning of the security message. Apparently Microsoft have told them that im trying to hack their email account and change their passwords! To say im confused is a BIG understatement!!! Ive done nothing wrong what so ever!! I haven't even emailed this person back because i thought it could be a scam or something! Can someone advise me on what to do next please?

Many Thanks

Monroe12