We are having problems with Hotmail users sending to our domain. when people send emails from our domain to Hotmail they send fine without any issues.
The Header below is from a failed email sent from a regularly used Hotmail account and which mostly fails however out of 10 emails 1 or 2 will get to there intended destination. People who are affected are using both mail-clients outlook, thunderbird and browsers like internet explorer and firefox to send emails.
Failed email was bounced by postmaster@mail.hotmail.com please note the server in both headers
x-store-info:D6taffyBScEUZsL+ZXbbDvsjG9szfvD7
Authentication-Results: hotmail.com; spf=none (sender IP is 157.55.1.173) smtp.helo=dub0-omc2-s34.dub0.hotmail.com; dkim=none header.d=mail.hotmail.com; x-hmca=none header.id=*** Email address is removed for privacy ***
X-SID-PRA: *** Email address is removed for privacy ***
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Delivery: Vj0xLjE7RD0wO0dEPTA7U0NMPTk7bD0x
X-Message-Info: AuEzbeVr9u5fkDpn2vR5iCu5wb6HBeY4iruBjnutBzpStnUabbM/X3OHG1tkHI7a3kMiU15mwZkdItk0fkPUd26iJME4hbgAI/g6pso0Zyh7O0XVOq5g8hCf8Efy9J5lKkdwprP9EhP7RM0PyiUzXIPU4Cw0bszt
Received: from dub0-omc2-s34.dub0.hotmail.com ([157.55.1.173]) by COL0-MC4-F8.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900);
Wed, 23 Oct 2013 02:28:55 -0700
From: *** Email address is removed for privacy ***
To: *** Email address is removed for privacy ***
Date: Wed, 23 Oct 2013 02:28:54 -0700
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="9B095B5ADSN=_01CECEEE5BF9791C00005CA1dub0?omc2?s34.du"
X-DSNContext: 7ce717b1 - 1196 - 00000002 - 00000000
Message-ID: <*** Email address is removed for privacy ***>
Subject: Delivery Status Notification (Failure)
Return-Path: <>
X-OriginalArrivalTime: 23 Oct 2013 09:28:55.0544 (UTC) FILETIME=[4B66E780:01CECFD2]
This is a MIME-formatted message.
Portions of this message may be unreadable without a MIME-capable mail program.
--9B095B5ADSN=_01CECEEE5BF9791C00005CA1dub0?omc2?s34.du
Content-Type: text/plain; charset=unicode-1-1-utf-7
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
*** Email address is removed for privacy ***
--9B095B5ADSN=_01CECEEE5BF9791C00005CA1dub0?omc2?s34.du
Content-Type: message/delivery-status
Reporting-MTA: dns;dub0-omc2-s34.dub0.hotmail.com
Received-From-MTA: dns;DUB106-W16
Arrival-Date: Wed, 23 Oct 2013 02:28:45 -0700
Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550-Please turn on SMTP Authentication in your mail client, or login to the
550-IMAP/POP3 server before sending your message.
550-dub0-omc2-s34.dub0.hotmail.com [157.55.1.173]:59120 is not permitted to
550 relay through this server without authentication.
--9B095B5ADSN=_01CECEEE5BF9791C00005CA1dub0?omc2?s34.du
Content-Type: message/rfc822
Received: from DUB106-W16 ([157.55.1.137]) by dub0-omc2-s34.dub0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675);
Wed, 23 Oct 2013 02:28:45 -0700
X-TMN: [xuy6/ilKtQ/xA3DtyM2IVnR1f6bedPhT]
X-Originating-Email: [*** Email address is removed for privacy ***]
Message-ID: <*** Email address is removed for privacy ***>
Return-Path: *** Email address is removed for privacy ***
Content-Type: multipart/alternative;
boundary="_feb86895-a541-4b3e-9b5c-f3fb3aa9610b_"
From: Andy Thirkill <*** Email address is removed for privacy ***>
To: "*** Email address is removed for privacy ***"
<*** Email address is removed for privacy ***>
Subject: test1
Date: Wed, 23 Oct 2013 09:28:44 +0000
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 23 Oct 2013 09:28:45.0195 (UTC) FILETIME=[453BC5B0:01CECFD2]
--_feb86895-a541-4b3e-9b5c-f3fb3aa9610b_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
test1=20
=
--_feb86895-a541-4b3e-9b5c-f3fb3aa9610b_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html>
<head>
<style><!--
.hmmessage P
{
margin:0px=3B
padding:0px
}
body.hmmessage
{
font-size: 12pt=3B
font-family:Calibri
}
--></style></head>
<body class=3D'hmmessage'><div dir=3D'ltr'>test1 <br> </div></bo=
dy>
</html>=
--_feb86895-a541-4b3e-9b5c-f3fb3aa9610b_--
--9B095B5ADSN=_01CECEEE5BF9791C00005CA1dub0?omc2?s34.du--
However after various attempts we found the successful emails were going through a different server reference the email header seen below.
Received: from dub0-omc2-s28.dub0.hotmail.com (157.55.1.167) by
woodend-exch1.woodendcreative.co.uk (192.168.5.250) with Microsoft SMTP
Server id 8.3.298.1; Wed, 23 Oct 2013 11:14:30 +0100
Received: from DUB106-W15 ([157.55.1.138]) by dub0-omc2-s28.dub0.hotmail.com
with Microsoft SMTPSVC(6.0.3790.4675); Wed, 23 Oct 2013 03:14:30 -0700
X-TMN: [maAYQBDqsfT+GAurqw/4NLNxqHRx0/j3]
X-Originating-Email: [*** Email address is removed for privacy ***]
Message-ID: <*** Email address is removed for privacy ***>
Return-Path: *** Email address is removed for privacy ***
Content-Type: multipart/alternative;
boundary="_9cc1c7cf-9eed-4c27-8b76-07c5af389caa_"
From: Andy Thirkill <*** Email address is removed for privacy ***>
To: Administrator <*** Email address is removed for privacy ***>
Subject: RE: A mesage from woodend admin
Date: Wed, 23 Oct 2013 10:14:29 +0000
Importance: Normal
In-Reply-To: <*** Email address is removed for privacy ***>
References: <*** Email address is removed for privacy ***>
MIME-Version: 1.0
X-OriginalArrivalTime: 23 Oct 2013 10:14:30.0172 (UTC) FILETIME=[A95E05C0:01CECFD8]
X-MS-Exchange-Organization-PRD: hotmail.co.uk
X-MS-Exchange-Organization-SenderIdResult: Pass
Received-SPF: Pass (woodend-exch1.woodendcreative.local: domain of
*** Email address is removed for privacy *** designates 157.55.1.167 as permitted sender)
receiver=woodend-exch1.woodendcreative.local; client-ip=157.55.1.167;
helo=dub0-omc2-s28.dub0.hotmail.com;
X-KSE-AntiSpam-Interceptor-Info: scan successful
X-KSE-AntiSpam-Version: 5.1.9, Database issued on: 23/10/2013 12:57:07
X-KSE-AntiSpam-Status: KAS_STATUS_NOT_DETECTED
X-KSE-AntiSpam-Method: none
X-KSE-AntiSpam-Rate: 0
X-KSE-AntiSpam-Info: Lua profiles 52088 [Oct 23 2013]
X-KSE-AntiSpam-Info: Version: 5.1.9
X-KSE-AntiSpam-Info: Envelope from: *** Email address is removed for privacy ***
X-KSE-AntiSpam-Info: Rate: 0
X-KSE-AntiSpam-Info: Status: not_detected
X-KSE-AntiSpam-Info: Method: none
X-KSE-AntiSpam-Info: Moebius-Timestamps: 2614629, 2614129, 0
X-KSE-Antivirus-Interceptor-Info: scan successful
X-KSE-Antivirus-Info: Clean
Can i ask for an investigation to why emails are being rejected by one server and not the other.
Many Thanks
Andy
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