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I'm trying to sign in to Xbox Live. I have a paid subscription, however my Microsoft live account has been put on hold for security reasons. I can't verify via email because the email associated with my live account no longer exists. I created the account
in high school (7 years ago or more) and that email has been deactivated for years. I know my login credentials but I still can't sign on to Xbox Live because my Microsoft Live account has been put on hold.
I first filled out an ascr form. That didn't work. I then spoke to a Xbox Live representative on the phone. Since I had attached my cell phone number to the account, he was able to send a Microsoft Support Code via text. In conclusion, he told me this
was a Microsoft account issue - not a Xbox Live issue. He told me to contact Microsoft support via the online chat support. I spoke with a representative from the chat support and he told me that The Online Safety could resolve my issue. He escalated my case
to the safety team and I got a response the next day. Alice from the Online Safety Team said, "I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better
position to address your concern."
So now I'm here and just as lost as when I started this process, help please!!
Ideally I would like to regain access to my account and be able to change the associated email or at least add my current email as a means of account security.
The affected account is:
*** Email address is removed for privacy *** (Email account no longer exists)
The reference code I got from chat support:
1219561289
Please help!!!
I tried to fix this using the instructions in Microsoft support (creating a new DWORD)
However this didn't work - so the message said contact support - and when you do - there is no support!
So, can anyone out there suggest another fix I can try?
Many thanks
Susan
My Skydrive account has been blocked and was causing some issues with the rest of the functionalities such as Outlook. I got help with that from Microsoft Support and Outlook and everything is working well, with the exception of the Skydrive which is still
blocked!
I have reported it yesterday, and the 24hrs period have come and gone and the account is still blocked. Tried reporting it again and it did not go through!
Tried your live chat, and unlike yesterday, the gentleman who replied today was not helpful at all.
I have personal photos as well as some photos of work related issues that had to be documented with my phone due to the limited resources available at the time.
Who can help me and when??
I have reported it yesterday, and the 24hrs period have come and gone and the account is still blocked. Tried reporting it again and it did not go through!
Tried your live chat, and unlike yesterday, the gentleman who replied today was not helpful at all.
I have personal photos as well as some photos of work related issues that had to be documented with my phone due to the limited resources available at the time.
Who can help me and when??
Related to: How to create a new free Microsoft outlook.com email account
Hi, have a paid account which is due to expire very soon because I can't access the account to update the card details. I can't seem to contact Microsoft support.
How do I access my own account in order to add my card details?
What is the best way to contact Microsoft support email / phone (in London, UK)?
Thank you
I'm having to use a friends id because I can't get help! I posted:
http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/im-having-problem-verifying-my-account/a5e6e5c4-0e2f-47b9-9b56-78961f1eb4cd
I followed the provided answer and proceeded to:
http://windows.microsoft.com/en-US/windows-live/id-support
Here is the automated email support sent me:
SRX121774698ID - Your Request for Microsoft Support
We are writing to let you know that we have received your request for support and will reply within 24 hours.
If you don't see a message from us within 24 hours, check to see if email from @css.one.microsoft.com is in your junk mail folder. You can check the status of your request on the Microsoft Support site.
<link>
Thank you,
The Microsoft Support team
Next I received this email:
SRX12117746968ID - Service Request Update 1217746968
We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
<link>
<link>
Thank you,
The Microsoft Support Team
Note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
I followed the link. The "responded to your support request" was just asking me a couple of questions. Something like did I change anything recently. I can't login to see the actual questions. However, I posted a response to the proposed questions.
The next email I received was:
Microsoft would like your feedback
Dear Microsoft Customer,
Thank you for using our services. We would appreciate 2 minutes of your time to answer a few questions about your recent contact with our team...
I'm not going to type all that in. It was a request for me to take a survey! There idea of support was to ask me two (2) questions! They provided NO answer/solution! I took the survey. Microsoft's wonderful support aside;
I can no longer log into my account. Why? hotmail/outlook.com is now requiring a cell phone/alternative email address for an account I have had since 1999. I DO NOT have a cell phone. I DO NOT want a digital leash (cell phone). My hotmail email account is the only one I have. It is the only one I've used. It is crazy to create an account for the sole purpose of validating an existing account. I don't want another password. I don't want to occasionally log into an account just to keep it active so that it doesn't get disabled.
I am locked out of my account (and support) because I don't have a cell phone or alternative email address.
http://answers.microsoft.com/en-us/windowslive/forum/mail-signin/im-having-problem-verifying-my-account/a5e6e5c4-0e2f-47b9-9b56-78961f1eb4cd
I followed the provided answer and proceeded to:
http://windows.microsoft.com/en-US/windows-live/id-support
Here is the automated email support sent me:
SRX121774698ID - Your Request for Microsoft Support
We are writing to let you know that we have received your request for support and will reply within 24 hours.
If you don't see a message from us within 24 hours, check to see if email from @css.one.microsoft.com is in your junk mail folder. You can check the status of your request on the Microsoft Support site.
<link>
Thank you,
The Microsoft Support team
Next I received this email:
SRX12117746968ID - Service Request Update 1217746968
We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
<link>
<link>
Thank you,
The Microsoft Support Team
Note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
I followed the link. The "responded to your support request" was just asking me a couple of questions. Something like did I change anything recently. I can't login to see the actual questions. However, I posted a response to the proposed questions.
The next email I received was:
Microsoft would like your feedback
Dear Microsoft Customer,
Thank you for using our services. We would appreciate 2 minutes of your time to answer a few questions about your recent contact with our team...
I'm not going to type all that in. It was a request for me to take a survey! There idea of support was to ask me two (2) questions! They provided NO answer/solution! I took the survey. Microsoft's wonderful support aside;
I can no longer log into my account. Why? hotmail/outlook.com is now requiring a cell phone/alternative email address for an account I have had since 1999. I DO NOT have a cell phone. I DO NOT want a digital leash (cell phone). My hotmail email account is the only one I have. It is the only one I've used. It is crazy to create an account for the sole purpose of validating an existing account. I don't want another password. I don't want to occasionally log into an account just to keep it active so that it doesn't get disabled.
I am locked out of my account (and support) because I don't have a cell phone or alternative email address.
I will fill in what my previous complaint was, I have posted since earlier this year with this problem and never get help.
Ok...I figured I'd explain this problem 100% clearly as I have moaned, complained, rang in and posted so many times over the past few months that it's getting beyond annoying and I'm paying for every day I'm not using it.
Ok awhile back I tried signing in to my *** Email address is removed for privacy *** account. I have had this account since 1999 and never had problems. Due to its age EVERYTHING I started to do went through it, paypal, facebook, youtube, Xbox membership the works. Then the outlook takeover happened. And then my account got blocked. No reason. 1 day went to sign in blocked.
Ok...I figured I'd explain this problem 100% clearly as I have moaned, complained, rang in and posted so many times over the past few months that it's getting beyond annoying and I'm paying for every day I'm not using it.
Ok awhile back I tried signing in to my *** Email address is removed for privacy *** account. I have had this account since 1999 and never had problems. Due to its age EVERYTHING I started to do went through it, paypal, facebook, youtube, Xbox membership the works. Then the outlook takeover happened. And then my account got blocked. No reason. 1 day went to sign in blocked.
Upon signing in I got the usual links this is blocked if you want to unblock click links, do security check, pass it and still nothing.
EVERYTIME I ring....I spend about 40minutes explaining my problem, giving new reference numbers to different people, and STILL get sent exactly the same thing...a password reset link. THIS DOES NOT WORK ON BLOCKED ACCOUNTS! I tell them and they say please just click the link, I have done it so many times now I have changed my password over 40 times to random words I see in the house while on the phone to them, even telling them it will not work, they say they'll ring back, and never do.
Only 1 time did I make progress, and that was a congratulations you can unblock your account by clicking this link, to click it and the link not working.....on ANY internet browser(chrome, firefox...even explorer) on 3 different laptops...in 2 different houses.
My main reason of my anger is due to the same link to reset password being passed to me at least 10 times a day, it not working and my kids wanting to go on his xbox account)and mine for the 60+k achievement score and live) but can't because you have to sign in with the blocked account to change the email.....
I have done all the basics, cleared cache, passwords cookies etc, it literally happened as outlook took over and has made my life a quarter impossible due to my online transactions being lost to me.
The most annoying response is
'Thank you for contacting the Microsoft support regarding your account. Microsoft restricted access to your account due to a violation of the Microsoft Services Agreement. Violations of the Microsoft Services Agreement may require Microsoft to restrict access to particular content in your account and in extreme cases, permanently close the account. We have evaluated your appeal and have verified that activity occurred on your account that violated the Microsoft Services Agreement. To read the Microsoft Services Agreement, please visit:'
I KNOW! I was HACKED! I have never had trouble like this before in ALL the years since '99 I have used it, so it kinda annoys me how I'm a paying customer to Xbox and ebay and now can't even do basics due to a stupid mistake
PLEASE just...click a button that UNBLOCKS IT
EVERYTIME I ring....I spend about 40minutes explaining my problem, giving new reference numbers to different people, and STILL get sent exactly the same thing...a password reset link. THIS DOES NOT WORK ON BLOCKED ACCOUNTS! I tell them and they say please just click the link, I have done it so many times now I have changed my password over 40 times to random words I see in the house while on the phone to them, even telling them it will not work, they say they'll ring back, and never do.
Only 1 time did I make progress, and that was a congratulations you can unblock your account by clicking this link, to click it and the link not working.....on ANY internet browser(chrome, firefox...even explorer) on 3 different laptops...in 2 different houses.
My main reason of my anger is due to the same link to reset password being passed to me at least 10 times a day, it not working and my kids wanting to go on his xbox account)and mine for the 60+k achievement score and live) but can't because you have to sign in with the blocked account to change the email.....
I have done all the basics, cleared cache, passwords cookies etc, it literally happened as outlook took over and has made my life a quarter impossible due to my online transactions being lost to me.
The most annoying response is
'Thank you for contacting the Microsoft support regarding your account. Microsoft restricted access to your account due to a violation of the Microsoft Services Agreement. Violations of the Microsoft Services Agreement may require Microsoft to restrict access to particular content in your account and in extreme cases, permanently close the account. We have evaluated your appeal and have verified that activity occurred on your account that violated the Microsoft Services Agreement. To read the Microsoft Services Agreement, please visit:'
I KNOW! I was HACKED! I have never had trouble like this before in ALL the years since '99 I have used it, so it kinda annoys me how I'm a paying customer to Xbox and ebay and now can't even do basics due to a stupid mistake
PLEASE just...click a button that UNBLOCKS IT
To whom it may concern,
After trying to access my email account, *** Email address is removed for privacy ***, I was given a message that my account had been closed due to a violation of the terms of service. I have in no way whatsoever violated any terms. I believe my email account was hacked and had either
sent out spam email or something to cause the apparent violation. This email account has very important information saved on it and I need to get it back. After trying to resolve this through Microsoft support, I was supposedly given an answer and yet I could
not view it online. I called Microsoft support to speak to someone in-person, and after waiting for a long period of time was told that I had to go here to request support.
After having waited so long and after having gotten less than satisfactory support on this issue, I hope that this will be the last thing I must resort to to get my email address back.
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