Ad Free Outlook.com Cannot send or receive emails How do I get problem fixed?

02. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Since 31 October 2013, I have been unable to send emails from my Outlook.com Account. I have sent emails from outlook.com and they appear to go out and can be found in the sent folder. However, they do not make it to the destination. I have sent test messages to my outlook.com account from other email accounts and do not get any error message that the messages were not delivered or were returned. However, the email messages do not sow up in my outlook.com inbox.

Customer service is not existent. Using the help in Outlook.com I was able to report the problem on 31 October but had no way to speak to a support person. I called the local Microsoft Store to get a support number. I told the store representative that I was a Windows Live Hotmail Plus (now AD Free Outlook) customer and needed assistance. He told me that because I was a paying customer there was a support hotline that I could call for assistance. He gave me a number and transferred my call.

After 10 minutes on hold the call disconnected. I dialed the number he gave me and wait 12 minutes on hold then I was able to speak with a support person. I was told that the number was for office support and not outlook.com. I was given a website for an online chat support. After a couple minutes a support person came on the chat session. I explained my problem and was told this was the incorrect chat and that I should call another number. I dialed this number and was told by automated message that the call volume was very high and asked if I would like to wait or have Microsoft call me back. I opted for the call back. Before I could hang up the phone I received a call from Microsoft. I dropped the first call and accepted the second call. The automated voice asked me if I wanted to accept the call back now or wait until later. I accepted the call back and was immediately put on hold with music in the back ground. after 10 minutes the call was dropped. I called back and this time only waited about 3 minutes to get a person. I was told that Ad- Free Outlook had another number for support. I dialed the number and was told that I had to login to Support.live.com in order to get support for AD Free Outlook.

Summary:

Not receiving any email from 31 October - 02 November accept for 1 junk email that was received on 01 November.
Normal email traffic is about 45 - 70 normal emails and  50 - 60 junk emails everyday.
Not able to send emails...do not get an error. The emails go to the sent box as though they have been sent. However, emails do not reach destination.
Called 6 different Microsoft support numbers, 1 chat session, and 3 different online support web sites.
Accessed Outlook.com from 3 separate computers and 1 mobile device. Used 3 different browsers to access Outlook.com
Results: no use of AD Free Outlook for over 2 days. NO SUPPORT from Microsoft for a paying customer that has had email account since original MSN Hotmail account was established in 1997.

This is ridiculous for Microsoft to not address this problem with its customers. Several blogs have other users reporting the same problems for over a week. Yet Outlook.com status on the support.live page is listed as working.

If this issue is not resolved in the next couple hours, I will no longer be a Microsoft customer and I will not recommend Outlook.com to any of my clients.

Create a folder in outlook.com

02. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
The information contained on Microsoft for creating folders in outlook.com is incorrect.  Does anyone know the correct information for creating a new folder in outlook.com?  There is nowhere that I can find where you may be able to add anything new.  Right clicking on a laptop doesn't bring up any options and the gutter at the right with options listed doesn't either.  Does anyone know how to do this?

skydrive

02. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Does anyone know who i could talk to from Microsoft to discuss an idea i have. I think it could potentially increase the market for skydrive and live users.

Microsoft keeps asking me to sign in to my Bell Canada email account

02. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I use Bell Outlook.  For some reason Microsoft keeps asking me to log in.  This happens sometimes twice a day.  I don't understand why this is happening.  I have tried to fix this through Bell support but the problem keeps happening.  How can I resolve this?   This shouldn't be happening.

Microsoft is rejecting automated mails from Shutterfy Share websites incorrectly

01. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I have several Shutterfly share websites for sport teams  http://www.shutterfly.com/sites/create/welcome.sfly?fid=5d2452eceea23c00  

These sites send out automated emails to members to remind them about games and training.  This has always worked brilliantly.  However, recently, Microsoft has started blocking all mails from Shutterfly *** Email address is removed for privacy *** for Hotmail and Live accounts.  This is causing members to miss important reminders.  

How can I get Microsoft to remove Shutterfly from the Spam list for these mails?  This is a huge problem for our team as many members have either Hotmail or Live accounts.  Microsoft is incorrectly marking mails as Spam and causing them to be rejected.  

outlook email, will there be any support in the future

01. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Since I was moved into Outlook from Live.com I have had nothing but problems retrieving mail,opening mail, looking up old emails and 

all I get in support is go to the community and hope that someone else has the same issue which last time I checked it was hundreds that 

posted and I hate to see how many said the heck with all this. Microsoft has forgotten the communication part of the business and 

this is not just me saying this it is so many that it is unreal that nothing has been done about it because it has been over a year and 

I have slowly moved into gmail like so many others have. I will not buy any Microsoft products because if they abandoned the communication 

division what next will I be out of support when I need it. Many have lost so much when Outlook took over and it is a shame the impact that 

so many have gone through especially when bills keep coming in and all of a sudden there email goes haywire. I have never been so helpless

trying to open and look up emails and I just came to the conclusion that I rely and take for granted to much. I have Microsoft to thank for that lesson. 

Todd Hallstrom
*** Email address is removed for privacy ***

I cannot receive emails – private url is unreachable

01. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Yesterday all of the people on our private email hhnsb.net received our last email on the PC and web client. We can send and see the old emails. Our private URL is now unreachable. There must be a problem with the incoming mail server at Microsoft that I cannot fix locally. The email is very important to us. If someone from Microsoft is listening you can reply to the alternate email on this account. I think you'll see the problem if you try to reach the URL.  If you do not fix the email, then notifying me by trying to send email to the non-function email will not work. Thank you.
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