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Undeliverables to Live, Hotmail and MSN, Error SC-002

31. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: email clients, internet service provider, microsoft

We had a temporary issue where spam was being relayed off our server and we ended up on the Live, Hotmail and MSN block list. The spam issue was quickly resolved yet we still cannot Microsoft's email clients. We get the following bounce error:

#5.5.0 smtp; 550 SC-002 (COL0-MC2-F39) Unfortunately, messages from 000.000.000.000 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

I've submitted the block list removal form three time in the past week:

https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&wa=wsignin1.0

I still have not heard any response from Microsoft and it's very frustrating not being able to communicate with these clients. (We pay good money to advertise to their clients).

Per the error, I also contacted my ISP and had an 'elevated' case and they said they could not do anything because it would be up to Microsoft to have us removed.

We are on a dedicated server, don't send spam and aren't on any public blacklists.

Can you someone please help?

Thank you.

Trying to unblock the account.

31. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft

I am trying to recover my account using this link https://account.live.com/acsr?rollrs=04. I am filling out the form and submitting it. Microsoft is replying me that they cannot recover the account as the information provided to them is not sufficient. I have submitted it 3 times, each time I got the same reply back.

Is there any other way I can contact Microsoft Email Customer Support to prove my identification and get my account unblocked ?

Thanks

Windows live mail

31. October 2013 · Write a comment · Categories: livemail · Tags: error message, internet connection, microsoft, server problems, Windows Live Mail

My windows live mail does not send or receive emails since yesterday, I had already sent you a message, but no one answered me.. My internet connection is working fine, I already checked it with Cox, they said it is a Microsoft program.. I have two accounts wit Windows live, the one below + *** Email address is removed for privacy ***.

Below is error message

Unable to send or receive messages for the Cox (liliane.nasser) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'pop.west.cox.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No

Live vs. Outlook for e-mail

31. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft Mail, Outlook, Outlook messages

Months ago I received a letter from Microsoft telling me to switch from Live to Outlook for my e-mail as it was dropping the Live source in the near future. So I set up an Outlook.com account. So now I get each e-mail twice, both sources showing on my Microsoft mail page. How can I stop Live e-mail also sending me Outlook messages, and vice versa? I have given everyone my Outlook address and so I would like to drop Live. Or should I just leave everything alone?

Duplicate addresses

31. October 2013 · Write a comment · Categories: livemail · Tags: Facebook, microsoft

I keep getting Facebook messages in Spanish from someone who is using my Hotmail address. How can this happen and what can I do about it? It seems impossible to get a message to Microsoft to address this problem although it seems to be their problem!!

Locked out of account

31. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: careful account recovery, microsoft

I am locked out of my account and have filled in the retrieval form. The form asks about sent items but I don't send from this account just receive. I've now had an email saying

Your security is important to us

Recently, we received several requests to gain access to ________Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

I need to access my account and the won't help me over the phone because it a free account.

Anybody know what to do next?

Emails disappeared when account added to my Mac

31. October 2013 · Write a comment · Categories: livemail · Tags: Mac Hi, microsoft

Hi, Can you please help? I just added my hotmail account to my Mac (v10.6.8) However only emails from the last month loaded up. When I logged back into Microsoft all of my old emails (2,000+) have disappeared. I really need them back. How can I retrieve them? Thanks

I contacted Microsoft, who subsequently sent me a link to correct this.

On opening the link, I received a message that I was unable to view the incident.

can someone help please

Question about Outlook Express

Undeliverables to Live, Hotmail and MSN, Error SC-002

Trying to unblock the account.

Windows live mail

Live vs. Outlook for e-mail

Duplicate addresses

Locked out of account

Emails disappeared when account added to my Mac

Emails disappeared when account added to my Mac

Emails disappeared when account added to my Mac

stewart may

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