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Recreate an account

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account, Windows Phone

Hello,

I sent this message to support:
Yesterday I was about to join the Windows Phone Dev Center in order to submit an app, so I created a Microsoft account bound to my work address (info@???.net).

But before registering I wanted to cancel a personal Microsoft account. By mistake I canceled the one I had just created for professional use.

Now the system won't allow me to recreate the Microsoft account bound to that e-mail address, which is the one I need to submit the app from.

Furthermore, I'm in a hurry because I enrolled the Marmalade-Windows Phone 8 program (https://legacy.madewithmarmalade.com/wp8-hub) and time is running out.

They replied:
I understand that you accidently closed your live account info@???.net, I apologize but we are unable to provide support as this is an live account issue. Their is no Microsoft account associated to that email account. I suggest that you contact Live support to request assistance, once you are their select "Live Chat with Customer Service". You will select assistance with live Id option for further assistance, let me know if they were able to assist you.

Thanks for your patronage of the Windows Phone Store. We look forward to hearing from you.

Live chat support agent has said:
For further help, I request you to post this question in the forum. Our support professionals will contact you within 24 hours.

What can I do now?

Thank you in advance.

P. S.: E-mail address masked for privacy.

Reporting stolen account erin********@hotmail.com – issue 105986395

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: community forum, microsoft, Microsoft Account Public Moderators, MS Online Safety

I have a hotmail.com account that's been compromised and I'm trying to get help from MS to get it back. I'm pasting an actual response from the MS Online Safety team (not the automated generic responses). But unfortunately, all this person recommends is posting my problem here at this forum. I'm unfamiliar with this community forum, but it seems unlikely that this issue is possible to be resolved here. It seems to me it will require direct intervention by Microsoft to reset the account. But as suggested (from MS email: *** Email address is removed for privacy ***) I am posting here on this forum in hopes that someone can help.

thanks in advance...

Response from MS Online Safety Team

==========================

Hello,

After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concern.

My email to *** Email address is removed for privacy *** and *** Email address is removed for privacy *** after the automated recovery process failed 4 times

========================================================================

I'm writing from another personal email account to inform you that my hotmail.com account has been recently compromised.

On October 19, I was contacted by my credit card company to report suspicious charges on the account. The activity was fraudulent and when I attempted to log in to my hotmail.com account, I received a message that it may have been compromised.

Due the account being created many years ago when I was in college and lived in a different state, I've been unable to provide correct answers to many of the security questions. However, it also appears that some of the answers to questions (such as my security badge number) have been changed since the account has been compromised.

Please note, I also have been married since the creation of this account, so my last name is different.

I'm hoping that a support representative can contact me to provide me the opportunity to provide relevant identifying information so I can regain access to my hotmail.com account, erin********@hotmail.com (email altered for post to internet forum)

thanks in advance for your prompt response and assistance resolving this matter,

Erin Ulrich (formerly Erin Guard)

Phone, address, city state removed for post to internet forum

Manage Microsoft Accounts in Outlook.com

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft Passport, support services

I have two Microsoft accounts. The first was set up for Microsoft Passport, which no longer exists. This account will work if I try to sign into support services, but will not be accepted as an Outlook.com account. The second account is an Outlook.com account. The email address for the first account is the one I have used for many years, so I would like to use it as an alias in Outlook.com. When I try to set it up that way, Outlook.com reports that it can't be used because it's signed on as an Office 365 account. So I went to Office365 and tried to sign on using that account, but Office365 reports that the account doesn't exist. How can I set up the first account as an alias on Outlook.com? I want to use it in the "from" field on my Outlook emails. Any help would be appreciated.

prohibited files in e-mail

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: attachments, microsoft, microsoft office

I keep getting prohibited file notification on all incoming and outgoing e-mails where the attachments are either a Microsoft work or Microsoft office attachment. I know that these files are not corrupt, how do I fix this so I can open these files. Again, it is even flagging my outgoing attachments. HELP!

Outlook: Emails sent from my server not being received.

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: MediaTemple, microsoft

Hi guys,

I've got a hosting account with MediaTemple and whenever any of my clients, or myself, try to send an email to a hotmail address it just vanishes. I've checked the mail logs with the MediaTemple support team and it is indeed leaving the server.. MediaTemple tell me that Microsoft are very strict on spam etc and may have some form of block.. I've even added SPF records to my domains in an effort to show Microsoft that we're legit, but still, emails are vanishing, no bouncebacks, no junk folder nothing...

Does anyone have any advice for me?

Thanks,

Ben

Skydrive sharing

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Dropbox, microsoft, SkyDrive

When will Microsoft make it easy to share files on Skydrive? On Dropbox you can view the whole account with a collegue or friend, without having to individually send each file which is time consuming and just daft when you are sitting with someone or trying to have a phone meeting and need to be seeing the same thing. Very dissapointing! Thought Skydrive would be a step up, but it's not! Dropbox much better- when will Microsoft catch up?

All my 18 years of inbox emails and sent emails were lost overnight!!!!!!!!!!!!!!!!!

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: email inbox, Hotmail email, microsoft

Hi Microsoft Community,

I have been using Hotmail email as my only email for the past 18 years and as my business email account. But suddenly, on the 24th Oct 2013, all my inbox and outbox emails were gone. This has disrupted my business as I can't reply my clients' email and refer back my emails to clients. This email inbox contained all the important business records and my personal records for the past 18 years!

Please help to retrieve my inbox emails. I have upgraded to outlook.com long before, my inbox emails just disappeared over night suddenly without any warning or something. Please help to retrieve all my inbox emails which is very important to me. Microsoft please don't let me lost my faith on you.

Outlook Account Spamming

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Outlook account, Outlook Account Spamming

Hi,

I am the long time owner of a Hotmail (then outlook) account. I noticed the other day that my emails had been sending mail that I didn't order or type what so ever. Upon looking closer it was sending messages to what appears to be all my contacts. The message said something along the lines 'hey [name] Losing weight has been made easy http://womenshealth.com-garciniacambogia.net/october'. I have never in my life been to or been related with this site or company, and have never given my account information to anyone. I am afraid that my outlook account has been somehow compromised. I have immediately changed my password in case that is the problem. I don't believe that Microsoft have the rights to use an account to send spam like that, and if they did I would be very surprised. Already I have had several complaints from people about being sent spam, including officials I know like Uni lecturers and several companies I have sent/been in contact with in the past. Is this a potential account compromise or something else? I have never had email/account problems with Microsoft before so if this is a somewhat uninformed question, sorry.

I was looking for a direct link to support via a ticket or something similar, and for the life of me couldn't find it (no other options were appropriate), if there is something of the type please, a link would be great.

Thanks for all the help

importing windows mail (vista) into outlook.com

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Outlook Express, Windows Live Mail, Windows Mail

Microsoft's getting started email reads as below. BUT WHICH ADD-ON and HOW DO I FIND IT . PLEASE HELP!!!

............................................................................................................................

If you've been using Outlook Express, Windows Mail or Windows Live Mail, you can easily upload your emails and address book to Outlook.com. Once you've uploaded them, you can manage them along with your emails and contacts on Outlook and People web service.

It's easy to get your emails on the cloud. Here are the steps:

Install the add-on. It'll check your email accounts on this PC.
Choose the email account. The add-on will give you a list of accounts on this PC that you can upload emails and contacts from.
Upload your emails and contacts. The add-on will upload your emails and contacts to the cloud.

Mass Confusion Due to /another/ STUPID Name change!

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, STUPID Name change

One would think that Microsoft would learn from previous mistakes, as when they renamed File Manager to Explorer and totally confused the public by using the same name as the browser. Now they've renamed Hotmail to Outlook, but it's still Hotmail but with a lot of BAD changes that only make it more difficult to use.
Trying to find Help for this so-called Outlook is a chore, and most results refer to the screens of Outlook in Windows Office, not the webmail within a browser. What a idiotic situation. It required numerous tries and several hours to find the appropriate location for the "new" Outlook help, the "correct" search terms
(if you don't "speak Microsoft" you're out of luck!), and worst, the instruction that actually matched what I was seeing on the screen. Google finally saved my bacon with its fuzzy logic search. One of the problems was trying to whitelist a sender (oh, sorry, Microsoft insists on "safe list" and won't find whitelist!), and when I finally found the correct version of Outlook with the correct instructions, the number of steps to accomplish that simple task was ABSURD! A simple right click on an email address should be all that's necessary. There have been complaints about that for months, yet no sign of a promised fix!
This nonsense may instigate another hard look at Mac!

Question about Outlook Express