I posted the following question a little while back and was in private contact with a microsoft moderator and then the link or tread went blank and I did not receive a reply to info I provided.  Can I get some assistance here to figure this out?

Several months ago but less than a year I tried to close my account.   I need to recover the emails as something very important is in need of retrieving.  I noticed when I went to the close the account it said it would be possible to recover emails withing a certain time period.  I am hoping I can still do this.  Is there anyone that can help me to figure this out?  My account is still active, I can still log in.  It did not close down.


When it was still Microsoft, not Outlook, when you close the account you are given a message that all emails will be retained for a specific period and then after that they may or may not be available (the period I saw was 6 months).  It was stated upon closing the account it was possible to recover emails in the account.  

 

Is this something Microsoft used to do with hotmail and not a feature with Outlook?

 

I want to know if I can recover emails from my hotmail account from less than 6 months ago?

 

 

I had tried online chat and they were not helpful at all.

 

Jude: I understand that you would like to recover your email in your Hotmail account. Am I right?

Bear: Yes. I tried to close the account 6 months ago. I need to recover the emails from then if possible. The account never closed it is still active.

Jude: Thank you for the information.

Jude: Please give me a couple of minutes while I search our resources regarding your issue. If I am unable to find any relevant information quickly, I will discuss the applicable support options. I'll be back the soonest.

Bear: ok

Jude: Thank you for waiting. I'll be with you in just a moment.

Jude: I'm sorry for the delay. I'll be right with you.

Jude: I am sorry to inform you that I have checked my resources and I do not find any relevant information.

Jude: In this case, I request you to post this question in the forum. Our support professionals will contact you within 24 hours.

Jude: Please click here to post the question in the forum.

Jude: As the team is well equipped and will help you with your concern. Do you have any customer service related questions?

Bear: i have done that already and the reply was based upon recover of a simple detetion of email not what I mentioned regarding account closing

Jude: I hope your issue will be resolved soon. Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day. Have a great day.

Chat session has been terminated by the agent.

 

 This is a private message.

Melanie_D. replied on September 26, 2013

·        

Microsoft Forum Moderator

Dear BearPawvoid, 
Your issue has been escalated and you will be provided with additional help by one of our support agents. Please click on the URL below to view your issue
https://support.microsoft.com/oas/default.aspx?tp=il&incno=1218440180&tenant=WOL&sd=winlive

Background of the case:

 

On the 5th of October 2013 someone committed inter alia identity fraud  and tried to pass themselves off as me by sending an email to lots of people using the from address of my Hotmail account.  The email was cc'd to me and multiple people and showed up in my junk account.   While trying to check out the evidence I marked it as a phishing scam.  Unfortunately this disappeared the evidence from the junk mail folder and my outlook account without any warning.

 

I need a copy of this email and the associated ip address of the person who sent it and have tried multiple routes to get access to the mail. Microsoft security on twitter referred me to Microsoft helps on twitter who referred me here. It has already been taken up with the likes of action fraud uk and an open crime number exists in the uk, and we have tried contacting the outlook.com team via their feedback form with no success and we have also gone through the Microsoft security support site.

 

This isn't the first time this type of e-mail has happened and the from email and body wasn't chosen at random. It was deliberate and targeted and the financial implications and repercussions are potentially severe which is why we want to bring the perpetrators to justice.

 

Questions:

 

Q1: Does anyone know who's in charge of outlook.com and the email servers at Microsoft's end?

 

Q2: Does anyone have a contact phone, email address or physical address of whoever is responsible for auctioning this type of data access request?

 

Q3: Does anyone know what legal jurisdiction "outlook.com" are operating in? (or think they are operating under regarding people looking after servers, their chain of command regarding responsibility inter alia) i.e. which state or country their offices are in.

 

Note: I would like to resolve this without having to travel to Seattle or Reading , UK in person (or any other countries - Microsoft offices) to file on people in person with court orders for that legal jurisdiction.  If we have to go that far we will treat outlook.com as aiding and abetting the perpetrators of the crime for all future engagements on the political scene.

 

On a side note: If anyone knows anyone on the outook.com development team who can make changes to outlook.com front end to handle this type of thing (put the change requests through) it would be helpful as getting hold of this type of information should be instant rather then long winded and political.  The e-mail didn't seem to fit into the "my friend has been hacked" category and I knew it wasn't  phishing however the warnings on outlook threw me regarding checking if outlook mail is safe.  I need access to all the mime headers and anything else that can help identify the sender notwithstanding getting access to this type of information should take place in 30 seconds not weeks.

 

This has gone international, but the perpetrators and probably UK based (maybe) and I am UK as well. However we need that e-mail back quickly and with the minimum expense involved.

 

p.s. we just checked that the whois lookup information for outlook.com just shows mark monitor (Thomson routers) as protecting the outlook brand. We would like to know who to speak to at outlook which we understand to be Microsoft? (And if necessary) who we are going to have to file against to get access to the required information - if we are forced to go that far.  It would be nice to do this without any stress. 

 

Thanks for your time and any help you can give in answering the above questions in the body of this post. Please indicate if you know for sure.

Someone from Microsoft please help!
As a government employee I have been using Outlook for years. I use Internet Explorer 10 and Windows 8. I just discovered that Microsoft had somehow "modified" the Federal Outlook application last night, I can access my email page BUT it displays that it is loading, does not complete the loading cycle and does not provide any access to my messages or files. I changed the preferences from IE7 to 9 and 10 without any success. Please provide your input because Microsoft won't.
I am signed into the Microsoft Community. 

How do I find the “private message” you sent?

Since I upgraded to Win 8.1, I get error message "Couldn't create SkyDrive on this PC".


From: Microsoft Community
Sent: ‎Saturday‎, ‎October‎ ‎19‎, ‎2013 ‎8‎:‎37‎ ‎PM
To: 




Hello John A Shaw:

A thread that you are following on
Microsoft Community has received a reply:
You can review the thread
here
Your SkyDrive couldn't be created on this PC Windows 8.1

Reply

@Ryan, @Bovej,

 

Welcome to Microsoft Community.

 
We understand you're also unable to access your SkyDrive app after upgrading to Windows 8.1. We've sent you a private message as well with some instructions. Please make sure you're signed in to this forum to see the private message.

 

We'll wait to your response.

Thanks,



Want to unsubscribe from this thread?
. Click 
to go to the thread, click on the original post and click on 'Stop emails'
Thank you for being a part of Microsoft Community!

* You'll have to enter your password first, but when you get to the thread, you'll see your action has been automatically recorded.


Please do not reply directly to this message. If you did not sign up or feel that you received this email in error to remove your email from Microsoft Community.
Update email settings  |   Privacy Policy  |   Code of Conduct


Outlook is rubbish! Why couldn't Microsoft have left things alone - as the saying goes, 'Why fix it when it ain't broke?'. This morning, I can sign in - but that's as far as it goes. No folders displayed - just a message saying 'We can't access Outlook right now. Please try later.'. I wonder how many thousands of complaints Microsoft have had since they made this stupid decision?