Several months ago but less than a year I tried to close my account. I need to recover the emails as something very important is in need of retrieving. I noticed when I went to the close the account it said it would be possible to recover emails withing a certain time period. I am hoping I can still do this. Is there anyone that can help me to figure this out? My account is still active, I can still log in. It did not close down.
When it was still Microsoft, not Outlook, when you close the account you are given a message that all emails will be retained for a specific period and then after that they may or may not be available (the period I saw was 6 months). It was stated upon closing the account it was possible to recover emails in the account.
Is this something Microsoft used to do with hotmail and not a feature with Outlook?
I want to know if I can recover emails from my hotmail account from less than 6 months ago?
I had tried online chat and they were not helpful at all.
Jude: I understand that you would like to recover your email in your Hotmail account. Am I right?
Bear: Yes. I tried to close the account 6 months ago. I need to recover the emails from then if possible. The account never closed it is still active.
Jude: Thank you for the information.
Jude: Please give me a couple of minutes while I search our resources regarding your issue. If I am unable to find any relevant information quickly, I will discuss the applicable support options. I'll be back the soonest.
Bear: ok
Jude: Thank you for waiting. I'll be with you in just a moment.
Jude: I'm sorry for the delay. I'll be right with you.
Jude: I am sorry to inform you that I have checked my resources and I do not find any relevant information.
Jude: In this case, I request you to post this question in the forum. Our support professionals will contact you within 24 hours.
Jude: Please click here to post the question in the forum.
Jude: As the team is well equipped and will help you with your concern. Do you have any customer service related questions?
Bear: i have done that already and the reply was based upon recover of a simple detetion of email not what I mentioned regarding account closing
Jude: I hope your issue will be resolved soon. Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day. Have a great day.
Chat session has been terminated by the agent.
This is a private message.
Melanie_D. replied on September 26, 2013
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Microsoft Forum Moderator
Dear BearPawvoid,Your issue has been escalated and you will be provided with additional help by one of our support agents. Please click on the URL below to view your issuehttps://support.microsoft.com/oas/default.aspx?tp=il&incno=1218440180&tenant=WOL&sd=winlive
Background of the case:
On the 5th of October 2013 someone committed inter alia identity fraud and tried to pass themselves off as me by sending an email to lots of people using the from address of my Hotmail account. The email was cc'd to me and multiple people and showed up in my junk account. While trying to check out the evidence I marked it as a phishing scam. Unfortunately this disappeared the evidence from the junk mail folder and my outlook account without any warning.
I need a copy of this email and the associated ip address of the person who sent it and have tried multiple routes to get access to the mail. Microsoft security on twitter referred me to Microsoft helps on twitter who referred me here. It has already been taken up with the likes of action fraud uk and an open crime number exists in the uk, and we have tried contacting the outlook.com team via their feedback form with no success and we have also gone through the Microsoft security support site.
This isn't the first time this type of e-mail has happened and the from email and body wasn't chosen at random. It was deliberate and targeted and the financial implications and repercussions are potentially severe which is why we want to bring the perpetrators to justice.
Questions:
Q1: Does anyone know who's in charge of outlook.com and the email servers at Microsoft's end?
Q2: Does anyone have a contact phone, email address or physical address of whoever is responsible for auctioning this type of data access request?
Q3: Does anyone know what legal jurisdiction "outlook.com" are operating in? (or think they are operating under regarding people looking after servers, their chain of command regarding responsibility inter alia) i.e. which state or country their offices are in.
Note: I would like to resolve this without having to travel to Seattle or Reading , UK in person (or any other countries - Microsoft offices) to file on people in person with court orders for that legal jurisdiction. If we have to go that far we will treat outlook.com as aiding and abetting the perpetrators of the crime for all future engagements on the political scene.
On a side note: If anyone knows anyone on the outook.com development team who can make changes to outlook.com front end to handle this type of thing (put the change requests through) it would be helpful as getting hold of this type of information should be instant rather then long winded and political. The e-mail didn't seem to fit into the "my friend has been hacked" category and I knew it wasn't phishing however the warnings on outlook threw me regarding checking if outlook mail is safe. I need access to all the mime headers and anything else that can help identify the sender notwithstanding getting access to this type of information should take place in 30 seconds not weeks.
This has gone international, but the perpetrators and probably UK based (maybe) and I am UK as well. However we need that e-mail back quickly and with the minimum expense involved.
p.s. we just checked that the whois lookup information for outlook.com just shows mark monitor (Thomson routers) as protecting the outlook brand. We would like to know who to speak to at outlook which we understand to be Microsoft? (And if necessary) who we are going to have to file against to get access to the required information - if we are forced to go that far. It would be nice to do this without any stress.
Thanks for your time and any help you can give in answering the above questions in the body of this post. Please indicate if you know for sure.
I'm posting this for a friend of mine:
She's messed up a new Microsoft account she was trying to set up for her new Surface RT. She got the verification mail, but when she clicked the link, it said the service was unavailable.
Now, she can no longer log in (she forgot what password she entered exactly).
When she goes to https://account.live.com/acsr?sol=&sig=&cxt=Default to recover her password, it says: "The Microsoft account you've entered does not exist."
No problem I think, we'll register again. But on this page (https://signup.live.com/signup.aspx?wa=wsignin1.0&rpsnv=11&ct=1382338484&rver=6.1.6206.0&wp=SAPI&wreply=https:%2F%2Faccount.live.com%2Fsummarypage.aspx&id=38936&bk=1382338503&uiflavor=web&mkt=EN-US&lc=1033&lic=1), it says: "marliesvanderh***@gmail.com isn't available.".
There's also a page to reset (not recover) your password: https://account.live.com/password/reset. Here, she gets the message: "The Microsoft account is incorrect. Please try again."
So I guess the account is locked somewhere in the Microsoft databases. As this her my primary email address, she very much would like to set up a MS account with this email address (the Hotmail address she's using now is for newsletters, shops, etc).
I can provide the gmail address in a PM if necessary.
How do I find the “private message” you sent?
From: Microsoft Community
Sent: Saturday, October 19, 2013 8:37 PM
To:
| |
Hello John A Shaw: Reply @Ryan, @Bovej,
Welcome to Microsoft Community.
We'll wait to your response.
* You'll have to enter your password first, but when you get to the thread, you'll see your action has been automatically recorded. | |
Please do not reply directly to this message. If you did not sign up or feel that you received this email in error to remove your email from Microsoft Community. |
I would like to know if this domain is valid (Microsoft Email) or what exactly and how do I know if it is coming from Microsoft? What I did next was change my password and security questions in order to avoid being hacked.
I sign on with password to the Hotmail account as is necessary with Windows 8. It then asks for extra security by means of a code which Microsoft say they will send to my email address. But there never is any response so there is no code.
This is frustrating because without this I cannot trust PC and synch.
How do I go about getting a code.
Thanks
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