Hi,
My sister is travelling, she is currently in New Zealand. She has logged into her hotmail email in Brazil, Argentina, Chile, Peru, and now New Zealand. However recently she got a message saying that Microsoft was suspicious about her recent logins and the account needed to be verified. I assume this was due to the fact she had changed her location frequently during this time.
She attempted to fill out the form but was told it was rejected. We spoke to a Microsoft Support chat representative who suggested I log into her email in the UK and pass on the details to her so that the form would pass. I took screen-shots of the relevant sections (folders/sent email etc). And so we are 100% sure that the information provided was correct. However, the form has still been rejected. I was advised to 'escalate' the request, and have sent off two forms to do that. However they were also rejected and it was suggested that my sister re-submit the form 'from the location she usually accesses her email' despite it being abundantly clear that she would not be able to do that as she was is on the other side of the world, in New Zealand.
My sister needs this email as it includes important flight details/travel itineraries/contacts and is her main way of contact with back home. For this reason, creating a new account isn't really an option. The only suggestion from Microsoft is to re-submit the escalation request, but that would seem pointless. The information we provided was 100% correct, so it would seem there is a problem on Microsoft's end, rather than ours.
Anyone got any idea how to resolve this/has had the same experience?
Thanks
I just purchased a new computer with windows 7. When I was inputting my password and the incoming and outgoing data and port #'s, I must have made an error as I received a message from microsoft that an error occured. The error window with instruction to repair is only partly visable and quite vague on how to fix it. I called Microsoft but as you probably already know, they don't provide live support. They suggested I contact the community.
Would really appreciate any help you might be able to give. I assume that there is a file that can be accessed and edited, but figuring out where is beyond my limited technical abilities.
One hopefully appreciative Senior.
We need/want/would like to download such simple programs as "Microsoft Security Essentials" in a Language we can gawdarned READ.
When we go to a Microsoft and have the page and language set to English, and we go to a download, it always appears in some gobbldygook regional language we dont read (and its not just Microsoft).
So HOW in heck do we do it?
Is it really so gawdarned hard to give us a damn CHOICE of the language we want to install in?
Did nobody tell anyone at Microsoft that English is the INTERNATIONAL Buisness language of Choice?
So; Should it not be the SECOND INSTALL OPTION ON ALL PROGRAMS AND/OR ADD-ON`S???
Why does it drag its feet over the issue?
There's a new version of Windows Live Writer released; 16.4.3522.0110.
What OFFICIAL updates have been made by Microsoft on the application?
I can tell the name of the application still hasn't been updated to reflect the death the 'LIVE' products, but I'd like to see the official release notes on the application.
Until next time,
Larry Henry Jr.
LEHSYS.Blogspot.com
2. I took out a subscription to the Microsoft Answers Desk. They searched for viruses (none), checked that various potentially vulnerable applications had the latest updates (they did), took over desktop operation and looked in my folders but decided it was a corrupt folder and out of their scope.
3. Assuming that was the end of it and the email was lost and my subscription to Windows Answer Desk to be wasted I mentioned it to my brother, a recently retired Senior Software Engineer for the Zurich Stock Exchange. He had a look a the folder, diagnosed the problem within an hour and wrote a script which fixed my email.
4. The problem is a bug in WLM.
5. Microsoft Answers Desk were unable to deal with this reported bug and said the only means of letting Microsoft know about a Microsoft bug is via this forum.
6. I am uncomfortable publishing a bug on a website in case it's exploitable in the wrong hands.
7. My brother is happy to explain the problem and solution (though having gone to the trouble of diagnosing it he's not inclined to go to some trouble to report a Microsoft problem).
8. Please provide a means by which he can privately explain the issue.
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