Question about Outlook Express

I've been trying to remove the parental permission from my Hotmail account for several days. 

Now I have been told that I must answer some questions and my problem will be fixed.  Only problem is

that I don't know what questions or where to find them.  My account is a club and I need access to my

contacts.  I am not a child and would gladly prove it, but keep getting directions to choose options that

either aren't available, can't find, would prefer not to do, or just plain can't figure out how to do them.

So Mike Tillman, tell me how to answer your questions, and I will gladly do so.  Right now, I can't find them.

Thanks!