My elderly mother has forgotten her msn email password - but doesn't have enough information to get the password reset via the form. She and I have both submitted it several times. I can provide a few emails she has and one folder name, but she doesn't
remember any previous email passwords or the subject lines of anything she's sent. (Yes, there are some cognitive issues here). How do I get this escalated beyond submitting the same stuff over and over so she can get back into her email?
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