After successfully having been able to access my MSN Hotmail account for many years going back to 2006, I find myself now in the uncomfortable situation of being unable to access any of the contents of my Hotmail box. I have a new Outlook.com mailbox
which was empty, swept clean as it was put. I do have a Microsoft billing account and an account number associated with it. However, it seems the only way to access this account is by password. Until 9/2/13, I was able to sign in to my Hotmail box and
would have been able to enter my Microsoft account. On 9/5/13, however, when I clicked on the Outlook.com link on my MSN homepage, instead of going directly to the sign-in page, I was sent to a page requiring that I change my password. After changing my
password and then signing in with the new password, I received the message that my password was "invalid". On 9/22/13, if I remember correctly, I was signing into Outlook.com instead of Hotmail.com. I've been without access to my Hotmail box for nearly
a month now after many online searches and phone calls and reassurances from Outlook that there would be no changes to mail service.
I would like to keep the Microsoft Windows Hotmail Plus account active by whatever name MSN chooses for it. I do need to have a way to recover my last working Hotmail password or to create a new password. I really do need to read and respond to mail that
is time-sensitive. Is there anyone who can provide a direct way to sign-in to my Hotmail box? If so, please contact me at
*** Email address is removed for privacy ***. I will be most grateful!
Carolyn
Reference #1218213452
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