Unfortunately, we were unable to verify your ownership of this account using the information you provided

25. June 2014 · Write a comment · Categories: livemail · Tags: ,

I can't recover a hacked hotmail account, I've filled in the form many times and it just gives me the same automated response each time saying can't verify ownership. I then went to customer support and guess what! they told me to fill in another form. They give you the same generic replies too, it's so annoying!

why is it impossible to recover an email account? why is the support so useless? you just get sent around in a loop. my yahoo account got compromised a while back and all I had to do was go on a live chat with support, verify my identity and boom, got my account in no more than 10-15mins.

not the several days of submitting the same info over and over and told it's wrong by a generic email, don't you guys keep stuff on record? oh wait, you can't say because of the privacy rubbish.

what's the point of a recovery system that doesn't recover anything?

difficulty downloading yahoo mail to windows live mail

09. May 2014 · Write a comment · Categories: livemail · Tags: , , ,

Hi, 

I am having difficulty sending and receiving all of my yahoo mail from the windows live mail. All my settings and passwords are correct. Does anyone know what the problem is? The screenshot of error msg is below. And here is a close up of the error message : 

Unable to send or receive messages for the Yahoo.com (janslee79) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'pop.mail.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes 

Would appreciate any answers. 

Thanks! 

Rgds,

Jan 

unable to send emails from websites

05. April 2014 · Write a comment · Categories: livemail · Tags: , ,

I installed windows live mail when I got my new windows 7 computer. the print is so small I can hardly read it. when I tried to send an email from a website. the only option was to send it to my desk top. the other two were shaded. so I uninstalled windows live mail and installed yahoo mail. I still can not email from a website. I would like to make my yahoo mail as my default. no one seems to know how to do that. I can not email from either email account from a website. I could not even email from the windows live mail it`s self.  I had incredimail first and it just froze up so I had to uninstall it. I do not know why Microsoft would put an email program on windows 7 that makes impossible to use any other email account. also I tried to find where I could reinstall windows live mail thinking I missed something the first time I installed it and hoping I could sent out an email. I can not even find where to reinstall it now, not that I want it anyway.

 Also I just downloaded windows essentials 2012 thinking it might help. well now I just have another icon on my desktop and I don`t see anything I would use it for. I have not uninstalled it because I think I saw it before in my control panel. can I uninstall it or is it something I need?

Unable to send or receive messages

19. February 2014 · Write a comment · Categories: livemail · Tags: , ,

When trying to log on windows live mail with my Microsoft username and password I get the following message:

Windows Live Mail Error ID: 0x80004004

unable to send or receive messages for MSN account.

however it accepted my Yahoo account, but not my Gmail account. Same thing on my Smartphone- accepts only Yahoo sign in, but not Gmail nor MSN sign in.

Live Mail

24. January 2014 · Write a comment · Categories: Uncategorized · Tags: , ,
I have not been able to send or receive messages since 12/29/13.  I get an error message that reads: 
Unable to send or receive messages for the Maine.rr (sswayze) account. The connection to the server has failed.
 
Server: 'POP'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 10060

PLEASE  PLEASE  help me.  I am NOT computer savvy so you have to speak in very simple terms.  Thanks.
Susan    P.S. the box below says you will notify me....use my Yahoo email address or I won't receive it.

Outlook for Mac 2011 keeps downloading old emails & asking for password

02. January 2014 · Write a comment · Categories: Outlook for Mac · Tags: , , ,
Hi, 

I recently installed Outlook for Mac 2011. I have 3 email accounts - imap (Yahoo & Gmail) and a personal email with Go Daddy. 

I have 2 problems:

1. Outlook keeps downloading old emails, but only for my Yahoo account. I tried re-setting the "check for new mail" time to 30 minutes but this didn't fix it. I want to keep my messages on the server as I need to check my mail across different devices.

2. Outlook intermittently requests my password for both Yahoo and Gmail. When I enter it, the mail comes through so I'm confident it's not an incorrect password issue.

I actually have product support with Microsoft but using the service was as frustrating as the email issue itself (the guy asked lots of questions, said he would call me back and then didn't). 

Does anybody have a solution? I'd be really grateful for any help.

Thanks,

Jo

Outlook for Mac 2011 keeps downloading old emails & asking for password

02. January 2014 · Write a comment · Categories: Outlook for Mac · Tags: , , ,
Hi, 

I recently installed Outlook for Mac 2011. I have 3 email accounts - imap (Yahoo & Gmail) and a personal email with Go Daddy. 

I have 2 problems:

1. Outlook keeps downloading old emails, but only for my Yahoo account. I tried re-setting the "check for new mail" time to 30 minutes but this didn't fix it. I want to keep my messages on the server as I need to check my mail across different devices.

2. Outlook intermittently requests my password for both Yahoo and Gmail. When I enter it, the mail comes through so I'm confident it's not an incorrect password issue.

I actually have product support with Microsoft but using the service was as frustrating as the email issue itself (the guy asked lots of questions, said he would call me back and then didn't). 

Does anybody have a solution? I'd be really grateful for any help.

Thanks,

Jo

Need to shut down an account set up by a hacker

15. December 2013 · Write a comment · Categories: livemail · Tags: ,
Hi,
I use Yahoo as my primary email account. That account was hacked just long enough for someone to take my contact list. Yahoo then shut them down and I changed my password and haven't had a problem. BUT since then, many of my contacts have said that someone contacted them from *** Email address is removed for privacy *** pretending to me, asking them for help. It seems the hacker set up that account and is emailing my contacts. The hacker even emailed me last night at my yahoo account as part of their mass emailing.

I would like to shut down the *** Email address is removed for privacy *** account to stop them. I tried doing this over the phone with Microsoft and they said I had to come on here and post a question to get help. I did not have an account, so now I've had to set one up just to try to get this resolved. Please advise.

Note: I have tried to "change the password" for the *** Email address is removed for privacy *** account but as part of that process, I'm asked what were recent passwords, what is my financial information, and what were folders I had created. Since I know none of that information, I could not proceed. I also could not have a password reset texted to me because my phone number is not the one associated with the account since the hacker set it up.

Thank you.

windows live error 0X800CCC78 can’t send email

11. December 2013 · Write a comment · Categories: livemail · Tags: ,

Windows 7  Windows Live Mail 2011

I receive error code 0x800CCC78  when trying to send email.  I can receive messages just fine and can send via my yahoo web service, but cannot send via windows live mail.  Have tried deleting messages from my  outbox and retrying, also disabled virus software  but still not working.  Please help!

error code: [SYS/TEMP] (#AUTH201) Service is not available; please try again later.

30. November 2013 · Write a comment · Categories: Outlook for Mac · Tags: , , ,
I can no longer access my yahoo mail pop accounts. 

Incoming server: pop.mail.yahoo.com     port 995
ssl encryption enabled
Outgoing server: smtp.mail.yahoo.com   port 465
ssl encryption enabled 


password and username all correct. 

Please help! from yahoo's end, I'm signed up for the premium service, so I know it isn't an issue. 
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