I have this problem on both an iMac and a MacBookPro. Both with same version of Outlook and running MacOS10.7.5
When I delete messages from the Inbox they go away but reappear a few seconds/minutes later. This only happens with an IMAP account managed by Network Solutions. I also have a standard Mac account (also IMAP) and this problem does not happen. Sometimes,
if I open the message and then delete it, it does not reappear in the Inbox, but when I look at the trash, I will have multiple copies of the same trashed message. I have talked to Network Solutions multiple times, but they only "reset" the account and after
a few minutes, the problem reappears. This issue does not happen when I open/check this IMAP account with an iPad/iPhone. I am trying to diagnose if the problem is an Outlook problem or if it is a Network Solutions problem. I was about to close the Network
Solutions IMAP account and open it at another email provider, but I am not sure who is at fault.
Thank you very much for your help.
Im on an iMac using OS X 10.8.5. I've been using Outlook for
Mac 2011 for almost a year with no problems on a hosted Exchange server (Network Solutions).
After a recent Microsoft update (14.3.9), Outlook crashed
and had created a "recovered account." Ever since then I can't access any accounts (Exchange or iMail) through Outlook Preferences
(followed by Accounts) -- every time I try to do so the screen just freezes (I want to delete
accounts that seem to have duplicated with the recovery).
I'm receiving/sending emails through the accounts no problem -- but as noted I have duplicate accounts now (with thousands of emails) and can't delete the duplicate accounts (or do anything else
with them for that matter).
Any ideas?
I don't know what more I can add. I contacted the outfit (Network Solutions) that hosts our e-mail and they sent a video as to how to reset the e-mail but it didn't do anything. ???
Every few days Outlook crashes and makes me rebuild my database.
How do I stop this from happening?
I have three accounts feeding into Outlook. One from Hotmail, one from Network Solutions and one from Gmail (which I use to save messages and is quite large with a hundred folders).
This is the error message I keep getting:
Error Signature:
Exception: EXC_CRASH (SIGABRT)
Date/Time: 2012-10-10 16:53:06 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.2.4.120824
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
I use Outlook 2011 to collect email from a Network Solutions hosted IMAP mail service. Over the last several weeks, I've noticed issues with mail being picked up by Outlook HOURS after it arrived.
In troubleshooting this, I noticed that, despite the fact that a new message is sitting in my Inbox, I cannot convince Outlook to go get it. Right-clicking to bring up the contextual menu on the Inbox and then selecting "Synchronize Now" does nothing. Using
the "Send And Receive All" does nothing. Heck, even "Repair Folder" does nothing. Sometimes quitting Outlook and restarting it does the trick, but not always.
I have tried changing the time in the "Sync all IMAP folders every ___ minutes".
I have tried checking and unchecking the "Use IMAP IDLE if the server supports it" option.
I have tried changing the time in the "Refresh server connection after ___ minutes".
I have verified that Outlook 2010 for Windows operates properly, thereby eliminating server-side issues.
I have deleted the IMAP account in Outlook, repaired the database, and then added it back. After the initial sync, the problem reappears.
I have created a new user in Mac OS X and then launched Outlook from there and the problem persists.
I have installed a fresh copy of Mac OS X (Lion) and Office 2011 on another Mac and have verified the problem there.
I created a new email account in our Network Solutions hosted IMAP service and have verified the problem with the new account through all of the permutations above.
I am running the latest version of Mac OS X Lion (not Mountain Lion) and Outlook 14.2.3
The one thing I did notice, through all of the above tests, including the ones with the new email account, is Outlook is doing some sort of IMAP communications with the server even when Send And Receive All is not set to run, and even when all of the "sync"
options are turned off. According to the log (yes, I did have logging turned on), the following shows up every 4 minutes whether I have Outlook syncing or not:
[ 204049us, d 6885us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 5 potentially modified local records since 1/1/1904
0:0:0 [159360480]
[ 204049us, d 0us] Outlook Exchange Web Services: Scanning map for required actions
[ 204049us, d 0us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 0 remote records to add locally
[ 204049us, d 0us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 0 changes to push up
[ 204049us, d 0us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 0 changes to pull down
[ 204049us, d 0us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 0 conflicting records
[ 204049us, d 0us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 0 local records to push up
[ 204049us, d 0us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 0 local records to delete
[ 204049us, d 0us] Outlook Exchange Web Services: Engine[IMAP folder ]: There are 0 remote records to delete
[ 204055us, d 6us] Outlook Exchange Web Services: ---------- Engine: Ending "IMAP folder " Sync [time:8/31/2012 2:12:43 [216514212]] ----------
All of the other log entries are of the form "[IMAP folder INBOX]" or "[IMAP folder Sent Items]". I do not know what folder this is. The above is from my efforts with a brand new email account. The only folders that are automatically there are Inbox, Trash,
Sent Items and Draft. Outlook adds Drafts and Junk E-mail. I added nothing, nor made any changes to the folder structure. I can see no other folders through an email web interface, the Folder Browser in Outlook, or through any other mechanism.
**SO WHAT IS THIS NON-EXISTENT IMAP FOLDER THAT OUTLOOK KEEPS SYNCING?**
I am convinced that this is the key to the issue, since that 1/1/1904 date just smells bad. (and, yes, I have reset the NVRAM and the PRAM on my computer and this shows up on both computers, so it's very unlikely to be a hardware issue).
Thank you in advance for your time and consideration.
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