POP email.
Thanks for your help.
I've read the posts. Creating a new identity is complex and long (and I'm a novice). There HAS to be a simpler way to get rid of those non-deletable inbox emails.
When I open Outlook, one particular message keeps popping-up.
I have tried deleting but keeps returning. I tried emptying my "deleted items" folder but when I try I'm told I need to rebuild the database.
The data base rebuild utility keeps failing with error -18000.
Tried creating a new identity and copy the database header and copy to main identity (suggested on one of the forums) - no change.
Tried to export - thinking I could import in new identity - export fails.
Everything seems to work normal, as long as I don't try to open the "deleted items" folder.
I'm using a POP account.
Any suggestions?
Hello,
We originally installed Office 2008 that came with Entourage. After about 6 months Entourage has been giving us trouble.
We installed the upgrade to Office 2011 when it came available but our version did not include outlook.
After many continuing problems with Entourage, we decided to download the Trial version of office that included outlook.
Upon trying to run outlook for the first time, a message pops up saying that it cannot switch to the identity and pops up a box to choose the identity.
I tried creating a new identity but this did not solve the problem.
I tried the database repair tool but this did not solve the problem
I tried putting the 2011 identities folder in the trash but this did not solve the problem.
I do not want to remove the existing software as I am worried that entourage will stop working all together.
What can we do to get this running?
Thank you,
Alex
We originally installed Office 2008 that came with Entourage. After about 6 months Entourage has been giving us trouble.
We installed the upgrade to Office 2011 when it came available but our version did not include outlook.
After many continuing problems with Entourage, we decided to download the Trial version of office that included outlook.
Upon trying to run outlook for the first time, a message pops up saying that it cannot switch to the identity and pops up a box to choose the identity.
I tried creating a new identity but this did not solve the problem.
I tried the database repair tool but this did not solve the problem
I tried putting the 2011 identities folder in the trash but this did not solve the problem.
I do not want to remove the existing software as I am worried that entourage will stop working all together.
What can we do to get this running?
Thank you,
Alex
All my messages, contacts, etc. disappeared between shutting the computer down and turning it on. I need to take an identity saved on Time Machine and make it it my new identity for Outlook. I am totally at a loss and panicked that I've lost all my information
in Outlook 2011.
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