Windows Live Movie Maker Stops Working When Importing or Opening Project

12. December 2013 · Write a comment · Categories: Uncategorized · Tags: ,
Hi,

I have read through other posts on this question but I have not been able to resolve. I am running Windows 7 and Movie Maker 2012. When I try to import a video (.vob) or open previously created project, the application stops working. I have checked the Event Log and found that the error appears to be related to the ntdll.dll file.

Faulting application name: MovieMaker.exe, version: 16.4.3508.205, time stamp: 0x5111fa77
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753


-

System

 

-

Provider

 

[ Name]

Application Error

 

-

EventID

1000

 

[ Qualifiers]

0

 

Level

2

 

Task

100

 

Keywords

0x80000000000000

 

-

TimeCreated

 

[ SystemTime]

2013-12-11T23:52:06.000000000Z

 

EventRecordID

43749

 

Channel

Application

 

Computer

Daddy-PC

 

 

Security

 

-

EventData

 

MovieMaker.exe

 

16.4.3508.205

 

5111fa77

 

ntdll.dll

 

6.1.7601.18247

 

521ea8e7

 

c0000374

 

000ce753

 

14d0

 

01cef6cbf820644f

 

C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.exe

 

C:\Windows\SysWOW64\ntdll.dll

 

3cfc71e6-62bf-11e3-be44-f46d0495dc3f



I have tried uninstalling and reinstlling Windows Essentials. I have deleted and reinstalled the Windows Silverlight because that was suggested on another site. I have set the compatibility in Properties to Windows Vista, because that was also suggested. 

If the issue is the ntdll.dll file, what is the easiest way to replace this file? I also ran the System Checker and it found no problems with system files.

Any more suggestions?

Thanks.

Tim