When I try signing in to hotmail a Windows Live screen sometimes automatically comes up asking me to add more security details, ie. mobile number, trusted pc, alternative email add, security question.  Is this genuine and, if so, is it just a case of answering one of these rather than all?  I would never respond to an actual email asking for info like this but can only presume as it's an actual page that pops up after signing in that it IS genuine....but you get so wary about anything these days!!
I have received a number of emails supposedly from "Windows Life Team" telling me I must send them my user name, password and date of birth.  I keep deleting but they say if I don't send I will be shut down.  Is this for real?
,m in serious problem with my account which i used it more than 6 years ,i did many times ,but could not ,i forgot post code number and the city i applied it for first time as i was living in china and always change living places ,i can send a copy of my orginal passport and university graduation certificats to proof that is mine. also my alternat email pass word !! help me please !!! 
Updated 14.2.2 and having issues with Office including the already mentioned ribbon issues with PP and Word.  However my Excel won't even open and my main issue is with Outlook.

Upon starting Outlook I'm asked to select an identity.  There are a number of them available but I can't find anything most recent...they are all from 2011 and I believe from before I purchased my MacBook Pro.  And when I select one I get the extremely helpful "Could not change to that identity."

So it's as if everything since then has disappeared.

So the most important thing is trying to find where the devil my most recent emails have gone and then I guess it's a matter of reinstalling Office???

Thanks.

Ward
i tried to send an event announcement to almost all my contact with large number going to blind copy. a message indicated that it could not be send because of a format problem. however, i continued to click send four times because the email did not show up in the sent folder. however, i have determined that the email went out four times but still is not listed in sent folder. i can not delete the sent file and can not send messages because i have exceeded the limit. please help i am not computer literate. my name if {Removed PII} and email is {Removed PII}
i tried to send an event announcement to almost all my contact with large number going to blind copy. a message indicated that it could not be send because of a format problem. however, i continued to click send four times because the email did not show up in the sent folder. however, i have determined that the email went out four times but still is not listed in sent folder. i can not delete the sent file and can not send messages because i have exceeded the limit. please help i am not computer literate. my name if {Removed PII} and email is {Removed PII}