Multiple re-activation of 365 account

04. April 2014 · Write a comment · Categories: Outlook for Mac · Tags: ,

I upgraded my Office for Mac 2011 to a 365 account, it was working for a while, now whenever I start an office application, after turning on my desktop, I have to re-activate on-line with my user name and password. 

I haven't seen this exact problem described on other posts, but doubtless I can't be the only one experiencing this. 

Hope its an easy fix someone out there has come across

Office for Mac 2011: Save Attachments to Desktop Rule on e-mail receipt fails after upgrade to Mavericks.

25. March 2014 · Write a comment · Categories: Outlook for Mac · Tags: ,
Please see the attached images for a description of the rule setup and also my current operating system version: I am running Mavericks OS X 10.9.2. When I have that rule setup and enabled it will automatically save an attachment, file away that email, and then mark the email as read if it meets the criteria. However, after I upgraded to a new computer that also sports the new operating system version of Mavericks, that specific rule has not worked since. It will file away and mark as read the e-mail, but it will not save the attachment to my desktop, which is a frustrating development. I believe this to be a bug with the mac 2011 outlook in Mavericks as it worked before just fine in the Mountain Lion operating system. Please help!

Tried to export a large file in Outlook to archive it, but it exported all files. How do I retrieve the files?

05. March 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,

I have Office for Mac 2011. I have been using Office for at least 20 years. 

I am semi retired but occasionally assist my son in law with his work. 

This result in a a large amount of correspondence which is relevant for a while. My Microsoft Identity gets quite large.

I combined a number of files into a file to archive. I selected the file and then selected export with the option to delete old files.

I came back a few hours later to find that all of my Outlook files had been deleted and the .olm contains 2.5gb of data. 

Is it possible to reinstate the information to Outlook?

I ran the Microsoft Database utility yesterday. There has not been much work carried out since the utility run. 

Am I able to select to last file and start with it?

Office for Mac 2011 / Calendar, Contacts, Tasks, Notes not syncing to iPhone

02. March 2014 · Write a comment · Categories: Outlook for Mac · Tags: ,

I have recently added Office for Mac 2011 to my Mac Air.  Email is working fine, I'm getting my email off gmail with no problems.

However, I am having some issues.  

If I add a new calendar item in Outlook, it does not show up on my iPhone.  I've got sync services setup done and calendar, tasks, contacts, notes are checked.  If I go to iTunes, it says Calendar (for example) is handled via wireless and controlled in my phone.  

I checked on phone, iCloud is set to sync contacts, calendar, notes, so that looks good.  

If I log into iCloud itself, I don't see my new calendar item though, so it's not getting from Outlook to iCloud.  

Needless to say, the opposite isn't happening either - my old info (Calendar, Contacts, etc) are not showing up in Outlook - though Calendar items are in iCloud.  

I'm guessing I just don't have something checked or setup on the Mac, but not finding what it is...

Any suggestions?

thanks,

B

Outlook 2011 for Mac constantly freezes at startup

11. February 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,

Hello, I work in IT for my company, and have a brand new MacBook Air, running OS X Mavericks, and Office for Mac 2011, that I am testing for deployment to a user.  It's our only Mac in our enterprise environment, a one off.


The problem I'm having is when opening Outlook 2011.  I can successfully setup and add an exchange account in Outlook 2011 connected to our Exchange 2010 server.  After that, each and every single time I open Outlook 2011, it will open, show my inbox/standard screen, and literally sit there for 3 mins.  I can't do anything, click on menu items, scroll, new email, nothing.  It will just hang.  After 3 mins or so, the program seems to work fine.  I've searched the internet, restored the MacBook Air, reinstalled Office 2011, I've even tried different user accounts and setup their exchange accounts in Outlook, with little to no mail, thinking that may be the problem.  But it will hang no matter what.  I'm also waiting on a contact back from the local Apple Store's Business Department, though I doubt they will know...


Please help! 


Thanks,


Mike K

How do I add old Office for MAC 20111 Outlook identities to Microsoft Database Utility to view old messages?

10. February 2014 · Write a comment · Categories: Outlook for Mac · Tags: ,
I have an old Office for MAC 2011 Outlook identity with lots of messages I need to urgently access, can anyone help as a matter of urgency?

I have read that if I change the file .olk14MsgSource to .eml I can then drag into a current identity, although I have no idea how to do this and cannot find out by searching on the net either.

Emails stuck in outbox – how to set up from GMail account?

07. February 2014 · Write a comment · Categories: Outlook for Mac · Tags: , , ,
Hi

I have just installed Outlook with Office for Mac 2011, and am having problems with emails getting stuck in the Outbox - I've tried all the solutions I can find on the Microsoft site - please can anyone help?

This is the error I'm getting:
Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.  (Error code 17092)

I am trying to use my gmail account and have enabled POP.  I'm using 'pop.gmail.com' '995' as the incoming server and 'smtp.gmail.com' '465' as the outgoing - emails are coming in OK I think, I just can't send anything.  Have I got the right outgoing server settings?

Many thanks

Office for Mac 2011 – Outlook Crashes

04. February 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,
MacBook Pro
OS 10.9.1
Outlook - 14.3.9 (131030)

I have spent days on the phone with Microsoft Tech Support over the last couple of weeks tying to get Outlook to work properly.
- Re-Installing Office
- deleting various library and preference files
- deleting emails (8MB+) from my gmail account
- deleting thousands of emails from POP accounts
- Changing Apple ID

All to no avail - and the damn program still crashes?
It was working fine before I updated to Mavericks 10.9.1

Any ideas here as to why or perhaps an idea that we've missed that is a potential solution?

Appreciate the help!




Is my product key out of date?

29. January 2014 · Write a comment · Categories: Outlook for Mac · Tags: , , ,
I purchased Office for Mac 2011 from Best Buy about 18 months ago.
I installed and used it, except I chose to NOT use the Outlook, opting to use Mac's iMail instead.

I've now decided to move to Outlook, and cannot get it to work.
I typed in the product key from the original package, which worked fine when I first used it. 
 But now I get this error message: 

The product key is not valid. Make sure that you entered the correct key.  If the key doesn't work, contact Microsoft Customer Service and Support.



How can I fix this?

Thanks,

Jason Beighley

Problems exporting contacts from Outlook into Excel

27. January 2014 · Write a comment · Categories: Outlook for Mac · Tags:
Hi,
I need to export a file of 7000 contacts from Outlook for Mac into Excel to get it processed by a third party.
When exporting from Outlook, normally I should received 7000 rows separated by the columns Name, First Name, e-mail, Address, Birthday, Notes, etc…
But every time, the Excel document shows totally messed up: p.ex. under the column “Name”, elements that should show up under "Notes” show up, totalling nearly 14'000 rows of data.
In the screenshot attached, everything marked in yellow should not be listed there, but on the same row as the contact.

I tried it with both, exporting "Contacts to a list" (tab-limited text), as well as .olm file.

After trying on several computers I believe there is an issue with Outlook.

Before upgrading to Office for Mac 2011, this never was a problem.
My system: Office for Mac 2011 14.3.9 , MacOs 10.6.8

Anyone has the solution to help me out? Your input is greatly appreciated as it is urgent!



« Older articles
Newer articles »