Windows Live Mail FAQ
My computer has recently been attacked by virus. The computer has been cleaned. However, I can no longer able to open or save an attachment no matter it is a Microsoft document or PDF document. I need to forward the email to gmail to open the attachment. It will be appreciated if you can help.
Many thanks.
My attachments are blocked even though I know they do not contain security issues of any kind. I can't follow the instructions given on your website "What do I do if I can't download my attachments in Windows Live Mail?
I cannot open attachments in emails I receive. A paperclip displays but when I hover over it, it disappears. I have checked spam and it is not listed. How do I open attachments?
I'm running Windows 8.1 with Internet explorer 11 and since updating to Windows 8.1 I can no longer open attachments to Windows Live email that contains a photo. Icon has a red X in the middle of the icon. Won't view as slide show either.
Suggestions say to allow all attachments. Did that and had the email forwarded to me again but still can't open the attachment. Strange is that my wife on her Windows 7 computer can open the files with no problems.
Tried adding the email address of the person sending the email as always accept attachments but that did no good either.
Had a customer who reported the same problem with some of her customers but back then a couple of weeks back before upgrade to Windows 8.1, I could open the file, so thought she was doing something wrong.
Removing all the security still won't let it open or download the attachment.
When I try to open an attachment in an Outlook email message, I get the following pop-up:
Do you want to save GetAttachment_aspx?file=6ed80a17-d782-4fe2-8bcd-........from bay178.afx.ms?
At that point, I can't save or cancel the pop-up nor can I open the attachment. A search of the Internet seems to associate bay178.afx.ms with an organization called Hip-Hop International in the Bahamas. My guess is that my son downloaded something from that Web site while I was on vacation.
How do I get rid of that file / pop-up and allow myself to open attachments in Outlook again. I am using Windows 7 Home Premium on a Toshiba Satellite laptop.
Moderator:
Please answer SPECIFICALLY: Why can't users open attachments and PDF files using Outlook???
ALL previous Microsoft answers were no answers and no help. You have been told over and over your answers do not solve the problem. Please answer above question.
Recent Comments