Cancellation of paid services – Ad Free outlook subscription – Help!

07. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
How do I cancel my ad-free outlook subscription but not my basic hotmail? Every time I try it puts me into the help section then comes up with nothing? If I finally do find the way to cancel the paid subscription will I still get to keep my email account but just as the basic one? I have a lot of important emails etc that I need to keep in there.

Also, I got a notice that it was renewing and tried to cancel it then, but couldn't. Then it renewed automatically but was with an old defunct credit card which had expired - I got a notice that it had expired so was expecting some contact, hoping then I would be able to cancel and resolve but I didn't. Now under transactions it shows that it was paid, how can this be? Will it have reactivated my old Credit card? I hope not, as it's from the UK and I'm now living in New Zealand! I have a wee baby in the house so don't have time to spend hours searching for something as simple as cancellation and I don't see how keeping it so vague and hard to do can be legal at all. It should be a simple and transparent process!

Many thanks in advance for any advice offered...

Outlook Calendar

17. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Why don't the outlook subscription calendars update automatically? Also when I contacted Microsoft on Twitter, it came back, eventually, that I had to delete the calendar and subscribe to it again, but after doing this it came back with the same events as the first calendar, as though it hadn't been deleted in the first place, how can I solve this?