Outlook – Schedule (sync) on quit not working

10. April 2014 · Write a comment · Categories: Outlook for Mac · Tags: ,

Hi -

I have Outlook 2011 running on my Mac (running Mavericks). I have it set up with Gmail over IMAP.

I am using IMAP IDLE and I can receive and send emails. My issue is largely around when I close (quit) Outlook. I have a schedule set to send and receive all on quit but whenever I quit it just closes without doing any kind of sync. So if I make changes to my Inbox content and quit Outlook before they sync, then my changes are not synced to the server. When I have used Outlook at work previously (albeit with MS Exchange) when I closed Outlook, it would do a sync before closing. Any ideas what might be wrong?

I also wanted to distinguish the behaviours for different types of sync:

 - If I mark an email as read, would this be considered as part of 'Send/Receive All'?

 - If I delete an email as read, would this be considered as part of 'Send/Receive All'?

If I hit the Send/Receive All button then it will sync the above type of changes but it does not do it automatically on quitting Outlook.

The other issue is that if I mark an email as read/delete an email, these changes take a long time to sync via IMAP IDLE - anything I can do to improve this?

I have highlighted my two issues/questions just in case it gets lost in the detail. :)

Can’t connect to inbox server, tried everything – Outlook 2011

09. April 2014 · Write a comment · Categories: Outlook for Mac · Tags:

I need to know if anyone has had the problem where you can only send files from Outlook but can't receive. I've tried everything listed on here and it still doesn't work. I've changed my gmail settings to enable IMAP forwarding and such. My ports are 993 and 587. Everything is checked that is recommended. Does anyone  have a work around? I'm going nuts not being able to use Outlook to both send and receive files. I've deleted the account and readded it hundreds of times. It'll connect for just a minute at the beginning and then stop. Any ideas? Thanks!

Cannot delete account from Outlook

05. April 2014 · Write a comment · Categories: Outlook for Mac · Tags:

The problem - part 1

After removing a Hotmail account (configured as pop3) from the 'Preferences>Accounts' pane, it is still listed in the left hand menu as one of the available inboxes and I can't make it go away permanently no matter what I try.

The problem - part 2

In the process of trying to delete the folder/inbox/emails Outlook 2011 has permanently deleted ~700 emails from my Outlook.com account even though my settings were set as 'NOT to delete from server' when deleting emails. This occurred when attempting to delete the entire inbox/emails from the left hand menu (from the list of inboxes).

Surely the intended functionality is that if the account has been 'removed' prior to attempting to manually delete the inbox that any actions taken within Outlook should have no impact on the contents of my live Hotmail account on the Outlook.com server but then of course, I expected the inbox to have been removed along with the account - when I clicked 'Ok' to confirm the 'Account' deletion from the accounts pane it told me that all associated data would also be removed - great because all I wanted to do was to add the same account again but this time configured as IMAP.

Other info

It seems the account therefore still exists even though it doesn't appear in the list of accounts.

I DO HAVE a TimeMachine backup

My questions

  1. Does anyone know a way to delete accounts permanently? and
  2. Can someone suggest a way that I can say reimport or restore the appropriate file from a TimeMachine backup to restore the 700 odd emails that were permanently deleted from Outlook.com?

Things I have tried or suggestions I have seen

  • I saw a script referenced in a couple of forums but read that it deletes all the account information and possibly more (here is the talkingmoose script)
  • I saw someone 'Exported' the appropriate folder and 'deleted the contents after exporting', but that won't work because I have 4 accounts and it will delete all of them.
  • I rebuilt the database
  • I have NOT yet created a new identity - sounds like it will take ages and I'm trying to save time

I would be greatly appreciative if anyone with any pointers might be able to assist me to solve this problem, thanks!

Outlook for Mac 2011 Search Issues

04. April 2014 · Write a comment · Categories: Outlook for Mac · Tags: ,
I have a client who is using Exchange 2007 at their site and connecting with Outlook for Mac.  When they search for a specific string in the inbox not all messages are displayed.  Once we click "all items" the other messages appear then disappear to never be seen again.  All the messages remain in the user mailbox and are accessible through Outlook Web Access or BES (on his blackberry device) but Outlook for Mac never shows them again in search.  Any ideas?

Outlook 2011 Time Machine Date Error

03. April 2014 · Write a comment · Categories: Outlook for Mac · Tags: ,

So 2011 iMac, Mountain Lion, Office 2011 - all app versions are current.

Machine crashed. Opened Outlook after reboot and have apparently lost the last fortnight's worth of all data.

Used Time Machine to restore Outlook and it too opened to a 2 week old window.

Used MDbase Utiity to rebuild identity - - same thing - - Main Identity Date Modified option is two weeks old.

Tried early TM backup version - - same thing.  Following Data Records path for Messages folder brings up the last modified date of two weeks ago.

So does anyone have an idea how I can recover two weeks worth of lost messages, contacts etc?   I am at a loss as to what to try next.

how to limit the number of simultaneous connections

02. April 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,
Is it possible to limit the number of simultaneous (imap) connections that Outlook uses to communicate with servers. As an example, I'm able to limit the number of active connections to 1 or 2 with Thunderbird. I'm not finding the same capability in Outlook though. I'm requesting this in response to the error message that comes from too many simultaneous connections with my Gmail account. By limiting it to 2 on Thunderbird, my account has not had any problems. 
How can I manage this in Outlook? Thanks.

Outlook has stopped retrieving messages on 1 account

01. April 2014 · Write a comment · Categories: Outlook for Mac · Tags:

I have 7 POP accounts set up in Outlook for Mac 2011 on my iMac. Everything has worked fine for years, until yesterday. Outlook will no longer retrieve messages for 1 of my email accounts. It will send and receive fine on the other accounts, and it will even send mail on the problematic account. But when retrieving mail, it stalls at "Messages Received: 0 / X".

Nothing has changed. No settings have been adjusted, either in Outlook or with my mail host. There is nothing wrong with my mail server. I have other accounts on this same domain (it's my company domain) and they all work just fine. And I can access this "problem" account via webmail and retrieve messages on other devices like my phone and laptop just fine. 

I've tried deleting the account and re-adding it.

I've tried rebuilding the Outlook database.

I've tried repairing permissions on the iMac.

Nothing. It still stalls. Curiously, it also never times out or gives me an error message.

Any tips on fixing this?

Thanks!

Outlook for Mac 2011

31. March 2014 · Write a comment · Categories: Outlook for Mac · Tags:

My Outlook 2011 will no longer send email, just started to do this several days ago, gives error 17897, " Authentication failed because Outlook doesn't support any of the available authentication methods."

Am using my Live mail via Outlook and all was ok until several days ago.

What do I do to fix this?

How to Disable Outlook 2011 Alerts (could not be received at this time, Simultaneous Connections, etc.)

26. March 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,

Hi,

I don't care what is causing the error, but I NEED to suppress the pop up alerts.  Once they start popping up, they deem Outlook unusable. I tried everything from rebuilding the database, reinstalling Outlook, disable error logging, etc. Once the cause of alert is gone, things go back to normal. Same behavior is replicated on my other two MBP's and iMacs.  Other colleagues are experiencing issues as well. 

The relentless pop up window is very destructive to productivity and a disappointing design.

Kyle

 

Outlook for Mac error code 179900

24. March 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,

I keep getting Error Code 179900.

Outlook then prompts me with:

The server for account "Packres" returned the error "[SYS/TEMP] (#AUTH701) Service is not available; please try again later.." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

I enter the password and Outlook keeps giving me the same error and prompt to reenter my password.

The email account is a Yahoo POP business mail account.

I have no problems accessing my account via my phone and tablet, or via yahoo.com.

I checked for updates, and all updates are up to date.

Any ideas?

Thanks.

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