Error after credit card during parental verification of child account

22. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I have been trying to create an account for my child for several days.  I can get the point of requesting parental verification.  It then indicates that a credit card must be charged $.50.  I have tried 3 different cards and each time the message below is returned and I cannot complete the process.

 

 

 

We're unable to complete your request

Microsoft account is experiencing technical problems. Please try again later.

  • Customer Support

Please help

Error after credit card during parental verification of child account

22. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I have been trying to create an account for my child for several days.  I can get the point of requesting parental verification.  It then indicates that a credit card must be charged $.50.  I have tried 3 different cards and each time the message below is returned and I cannot complete the process.

 

 

 

We're unable to complete your request

Microsoft account is experiencing technical problems. Please try again later.

  • Customer Support

Please help

parental verification for kids email acocunt not working?

20. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

I created a new outlook.com email address for my daughter (9), then was asked to verify the account thru my (adult) Microsoft account. I tried this multiple times now over the last few days and only get an error message. I get to log in with my  own MSFT account, then add the credit card for the verification charge, then get an error message "we are unable to complete your request"...  anybody else has this problem?


@Microsoft support...can you help to verify this account in another way?


thx!