A few months ago I changed my hotmail password and enabled the Save Password feature in Google Chrome, recently when I deleted all my history, cookies etc it also erased the password which unfortunately, I cannot remember. The only thing I can remember
was that it was 11 characters long I think, and nothing else. I tried submitting a Password Reset form which did not work since I did not submit enough information to prove the account was mine. I've had this hotmail account for over 5 years now and have around
15,000+ emails, some of which are very important. So I will be very annoyed and angry if I cannot get access back to it.
I'm currently posting this using my friends alternate email.
Thank you for your time.
Hi Support,
I would appreciate if you can please advise on how to get the password reset option enabled on the following custom domains I have registered at domains.live.com.
Thanks in advance and Best Regards,
Zuber Patel
| waficard.com | closed |  Active |
| call011.com | closed | Active |
| wafitek.com | closed | Active |
| wafitravels.com | closed | Active |
| wafisoft.com | closed | Active |
| mywafishop.com | closed | Active |
| obliotel.com | closed | Active |
| wafimart.com | closed | Active |
| mywaficard.com | closed | Active |
| wafimail.com | closed | Active |
| lafleurhijabs.com | closed | Active |
I am trying to help a customer recover his Microsoft Account. Apparently someone hacked into it and changed the password. We have tried the password recovery process multiple times and it simply does not work.
We go to the password reset link and enter the Microsoft Account that is locked out and the captcha word. It reveals a page to "Reset Your Password" and options to "Email me a reset link" and "I can't use any of these options".
The former reveals two other email addresses to send the password link. We choose "Next" and it says "We've sent a password reset link to these email addresses." NO PASSWORD RESET LINK IS EVER RECEIVED.. We've tried this a hundred times.. The 2ndary
email addresses are correct. Microsoft simply is NOT sending the reset link emails.. Doesn't work for text messages either.
The 2nd option requires us to enter the user's personal information, name, birthdate, other personal questions.. The response is that someone will review the request and get back to the customer in 24 hours.. It's been 24 hours already. NOTHING EVER
HAPPENS HERE either..
So is this how Microsoft "helps" it's customers? IF we don't hear from anyone at Microsoft who can HELP with this problem and we end up not being able to get into this account, we will abandon Microsoft services and go to Google.. This means all consideration
of Office 365 subscription for business and Google Apps will get this customer's business.
This is the most ridiculous excuse of support and service I've ever encountered.. It is no wonder that Microsoft has such poor reputation these days. I will stop recommending Microsoft services until there is a better and more reliable recovery method
established.
Bryan
Hi MCSFT,
Plz enable password reset option for the users of the domain : shreejicorporation.in
shreejicorporation.in : Importer & supplier of Digital Printing Machines for Textile Industries.
Waiting for your early response !
_Thanks
Hi,
I need the password reset option enabled for my user's account on my custom domain on the Windows Live Admin center. Some accounts on my domain are pass from users to users and I don't want to delete and recreate the same account each time.
domain name: www.purpleleague.com
Thank you.
I need the password reset option enabled for my user's account on my custom domain on the Windows Live Admin center. Some accounts on my domain are pass from users to users and I don't want to delete and recreate the same account each time.
domain name: www.purpleleague.com
Thank you.
Hello,
My name is Miriam and I have called on several occasion to receive the access code that accompanies the link to unlock and regain access to my original account, *** Email address is removed for privacy ***
I have opened a new account to which escalations can hopefully send the access code and link to unlock my account. The new email account is *** Email address is removed for privacy ***
I have two reference numbers provided by escalations technical support at Microsoft. These reference #'s are 1212072274 and 1212244989
I have sent an account recovery request on July 16th and July 18th, and have received an email titles "Final Update" on July 18th.
I received a request for feedback on July 22nd, to which I provided feedback.
I provided an account recovery request on July 24, with Issue # 94666509
I received another Final Update on July 24th regarding my locked out account *** Email address is removed for privacy ***
I have received a Windows Live Customer Support Response on July 26th, with Reference # SRX1212072274ID. This email stated that I had received a password reset link to my alternate email address *** Email address is removed for privacy ***
Upon attempting to access this link, I was asked for a password/code which was never provided to me with the link. As a result, when I attempted to access this link a second time, I was advised that it had already expired.
I contacted Windows Live Customer Support again, and on July 27th was advised via email that I had again been provided with a password reset link, and once again it expired before I had received any new password or code to unlock my account. The email subject line had reference # SRX1212244989ID.
Today, I have once again called Customer Support and was advised to open a new account. I did so, and the new account is *** Email address is removed for privacy ***
I was advised that once a new account had been opened, I should then go to answers.microsoft.com and post as much information as possible related to my case, so that I may hopefully receive a THIRD password reset link, but this time, with the code or password to accompany it, so I may finally unlock and access my blocked account.
I await your prompt response. I have been dealing with this issue patiently for about three weeks now, and hope to finally be able to resolve this issue and recover more than 15 years of email information which is currently in-accessible to me. Thank you.
My hotmail account was hacked. It's my main email account. I just created this one because I'm unable to get into my main account. The hacker changed my password as well.
I filled out a form & received a letter from Microsoft, that I was to update my password reset information. But when I click on the link, my old password doesn't work. So I thought that maybe I'm supposed to provide a new password instead. But that doesn't
work either.
I have important email addresses & phone numbers in there. Please can someone help me?
I'll be happy to provide my hacked hotmail account to anyone from Microsoft who can help.
Also: Is there any way of contacting Microsoft by email or phone directly for help? If so, is there a fee for that?
Thank you.
My hotmail account was hacked. It's my main email account. I just created this one because I'm unable to get into my main account. The hacker changed my password as well.
I filled out a form & received a letter from Microsoft, that I was to update my password reset information. But when I click on the link, my old password doesn't work. So I thought that maybe I'm supposed to provide a new password instead. But that doesn't
work either.
I have important email addresses & phone numbers in there. Please can someone help me?
I'll be happy to provide my hacked hotmail account to anyone from Microsoft who can help.
Also: Is there any way of contacting Microsoft by email or phone directly for help? If so, is there a fee for that?
Thank you.
My hotmail account was hacked. It's my main email account. I just created this one because I'm unable to get into my main account. The hacker changed my password as well.
I filled out a form & received a letter from Microsoft, that I was to update my password reset information. But when I click on the link, my old password doesn't work. So I thought that maybe I'm supposed to provide a new password instead. But that doesn't
work either.
I have important email addresses & phone numbers in there. Please can someone help me?
I'll be happy to provide my hacked hotmail account to anyone from Microsoft who can help.
Also: Is there any way of contacting Microsoft by email or phone directly for help? If so, is there a fee for that?
Thank you.
Hello!
Can you please enable the password reset feature for tarko.dk?
Reset password feature didn't work for
*** Email address is removed for privacy ***, and now it seems to be closed - why is that?
Thank you, Lasse P.
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