When I tried to delete e-mail from my Junk e-mail folder in Window Live Mail 2011, I got the message "An unknown error has occurred". I deleted one message via my ISP (Shaw.ca) on-line webmail program but this message was still appearing in my on-line Junk
E-mail folder in Windows Live Mail even after I re-started Windows Live Mail.
I checked \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder and it was empty.
I tried repairing Windows Live Mail via Control Panel\Programs and Features\Windows Live Essentials 2011\Repair but the message headings were still in the Windows Live folder.
I tried going off-line to delete the messages but I still got the "An unknown error has occurred" message.
I suspected that the actual messages may have been deleted from the \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder during disk clean-up.
I then:
- Backed up my e-mail
- Reinstalled Windows Live Essentials
- Restored the e-mail backup
The database is now corrupt:
- The folder tree is not the same as prior to the backup/restore
- In some of the sub-folders, the To, From and Subject appear to be correct in WLM but clicking on on each of the e-mails in this folder opens the same message
I am using Windows 7. Any assistance would be appreciated.
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