Mac Outlook 2011 Users unable to view PDF files sent via webmail.

06. May 2013 · Write a comment · Categories: Outlook for Mac · Tags: , , ,
I have users in my work environment who created emails with a .PDF attachment in webmail. They sent the email to coworkers and the end users with Mac OS Outlook 2011 are unable to open the PDF files. Windows 7 users with Outlook 2010 are able to open the PDF files just fine. I have both a Windows 7 laptop and a MacBook Pro with 10.7.5 OS all fully updated and get the same issue. This almost appears to be an encoding/decoding error. Just to throw another piece into the puzzle if the user or myself forward the email back to ourselves we are able to open the PDF just fine.... 

The exact error we get is as follows:

"Acrobat could not open "******.PDF" because it is either not a supported file type or because the file has been damaged (for example, it was sent as in email attachment and wasn't correctly decoded).

Does anyone have any ideas? 

Mac Outlook 2011 Users unable to view PDF files sent via webmail.

06. May 2013 · Write a comment · Categories: Outlook for Mac · Tags: , , ,
I have users in my work environment who created emails with a .PDF attachment in webmail. They sent the email to coworkers and the end users with Mac OS Outlook 2011 are unable to open the PDF files. Windows 7 users with Outlook 2010 are able to open the PDF files just fine. I have both a Windows 7 laptop and a MacBook Pro with 10.7.5 OS all fully updated and get the same issue. This almost appears to be an encoding/decoding error. Just to throw another piece into the puzzle if the user or myself forward the email back to ourselves we are able to open the PDF just fine.... 

The exact error we get is as follows:

"Acrobat could not open "******.PDF" because it is either not a supported file type or because the file has been damaged (for example, it was sent as in email attachment and wasn't correctly decoded).

Does anyone have any ideas? 

how do i change a document to pdf for mailing

04. January 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,
 how do i change a email to pdf or a document that requires sending in pdf form

Outlook 2011 for Mac – search function only searches text of emails and not attachments

23. December 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,
Hello,

I have had previous versions of Microsoft Outlook for Dell computers. The past few versions have all had a feature that has become essential for me. When using the general search function, if I typed in a few words it scanned text in the body of the emails, but also in attachments such as Excel, Word and PDF.

I have not been able to figure out how to do this on my 2011 for Mac. When I type in some words to search it only scans the body of the email and not any attachments. This is very difficult to use as is for my business. 

Is there some sort of setting I need to change to make the search function more robust? I tried adding Excel, Word and Adobe in Spotlight Privacy and then removing them to re-index, but that did not work. 

Thank you and I look forward to hearing from you. 

When I try to past a jpeg (or pdf) on to an email Outlook crashes

15. December 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , ,
When I try to past a jpeg (or pdf) on to an email Outlook crashes.  Any suggestions?

Save email message as a file?

12. December 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , ,
When I go to save an email message, I do not get the "save AS..." option that Outlook Help says that I should be seeing. I just see "save," so I can't save the file as txt or PDF or anything else. This happens whether I'm simply highlighting the message in a list or trying to save the email when it's open. I'm using Ver. 14.2.5, the latest.

PDF attachment and security settings.

12. December 2012 · Write a comment · Categories: livemail · Tags: , , , , , , , , ,

I have Windows 7 and Windows Live Mail.  My mother has Windows Vista and Windows Mail.  She scanned a document and saved it as a pdf.  She tried to send it to me as an attachment to an e-mail.  The attachment arrived, Expert PDF Reader opened it, but it was blank.  I tried to research why it was blank and informed that my security settings kept some attachments from opening as a security measure.  Where do I find my security settings and what do I do to open my mother's attachment?  Is there anything else I need to know about this issue?  

 

60640

Secured hotmail

27. November 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , , , ,
suppose I need to send my financial documents to ,say, Bank Of America for a home loan. Would it be safe to use secured hotmail (https) to send pdf files (financial docs) to <removed by moderator>?

Online .pdf displays as Microsoft Word – xxxxxxx.doc in Browser Title

26. November 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , ,
We have a pdf posted online that has a Web Page Title that includes Microsoft Word - and ends with .doc when viewed on a mobile device. I understand that this is part of the meta data, and cannot find a place to modify this. Firstly it is annoying that the .doc suffix would be included on a .pdf and Secondly, how do I remove the Microsoft Word Prefix. 

I tried to change the web options preferences, and under web page title no matter what is inputted we still get Microsoft Word and .doc displayed as part of the title name. I just need to change the title. Under get info in finder the title is listed as the same thing.... of course this is not the file name, I am having no issues with that. 

Hopefully this makes sense, I need to change the title name, not the file name. It needs to not say Microsoft Word in the title and not be appended with .doc as it is a .pdf and is reflected as a .pdf in it's file name. Please help... this cannot remain on our website in this manner. 

It's probably that I am so frustrated now, I may have put this in the wrong forum, this is for Microsoft Office 2011 for Mac. 

How can I export a mailbox/folder from Outlook for Mac to a PDF?

09. November 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , , ,
New Mac Book Pro and Office for Mac 2011. In Office 2010 running in Windows 7, I can right-click to export a folder to a PDF. Is this functionality (even if it takes additional software) available in Office for Mac 2011?
« Older articles