I tried to log into my account and was told to re-type my password and a series of characters to verify I'm "not a robot" because someone had been trying to access my account unsuccessfully. I couldn't get the password and the series of characters to
work (after multiple tries) so I clicked on "Can't access your account?" and was asked to reset my password, then verify my secondary email address and phone number. After I did that, it took me to my inbox which was completely empty - none of my emails were
there nor were any of my folders I had created. I then proceeded to receive two new emails that someone who had just opened an account would receive. I have had this account for 10+ years! I need to recover my emails - I have some sensitive information
in there that I desperately need access to. Please help!!!!
Hello my hotmail account has been hacked. The phone number attached is an old number no longer in service and the password reset email has been changed by the hacker. I have tried the identity validation by providing information but received an email telling
me that "Unfortunately, we were unable to verify your ownership of this account using the information you provided" would it be possible to either a) receive a PM allowing me to prove the ownership of this account. or b) deleting
the account and all its content
Thank you
I need to get a hold of a tech from Microsoft to recover a email account on Hotmail. I have tried all of the ways here and cannot find a solution. I have created a new account but cannot get into my old account at all. I changed the name and by mistake
typed it as J.......@hoymail.com and it is not recognized. I need to recover my original account, important information comes on it. Help. Is there a phone number I can call or What? How do i get a hold of a tech or HELP.????? I have put my new address
in this reply section because the old account was there and I cannot access it.
I went thru the options, looking for Time zone and noticed Billing. Microsoft wanted me to type in my phone number, using a code.
Am I being billed for using Outlook?? If so, not a happy camper about this:(( I'd rather continue grief with Hotmail.
how to retreive hotmail password when one cannot remember the answers to all the questions...i have many photos in my hotmail account that i need to retreive..i have failed the validation process twice. i do not have an xbox live account and not sure
about some of the answers relating to state and post code as my daughter set up the account a few years ago.
i have tried to use the security code option but as my daughter set up the account i do not know what phone number she used and she doesnt remember either. i have put my mobile phone number in but did not receive the code. i have also tried sending the password reset to the email addresses attached to the account but dont know whose they are as my daughter set up the account and she doesnt remember either or they dont exist anymore.
the photos and contacts are the most important to me...if you could please just
i am using my computer technicians account to contact you as i cannot sign into my own email..they are from format c computers and are friends of my daughter. you can send any information to her as she is still helping me, her name is janine howe.
this is very important.
thanks
doreen merrick
*** Email address is removed for privacy ***
i have tried to use the security code option but as my daughter set up the account i do not know what phone number she used and she doesnt remember either. i have put my mobile phone number in but did not receive the code. i have also tried sending the password reset to the email addresses attached to the account but dont know whose they are as my daughter set up the account and she doesnt remember either or they dont exist anymore.
the photos and contacts are the most important to me...if you could please just
i am using my computer technicians account to contact you as i cannot sign into my own email..they are from format c computers and are friends of my daughter. you can send any information to her as she is still helping me, her name is janine howe.
this is very important.
thanks
doreen merrick
*** Email address is removed for privacy ***
i received a phone call at work whereby the caller stated he was from Microsoft and told me that my computer was sending error messages and that I had viruses and that he would show me how to fix it and like a fool, I let him have control of my computer.
Can that person gain access to my information that way?
I received the same call at my home, My caller ID has him name and phone number. Who do I report it to?
I received the same call at my home, My caller ID has him name and phone number. Who do I report it to?
i received a phone call at work whereby the caller stated he was from Microsoft and told me that my computer was sending error messages and that I had viruses and that he would show me how to fix it and like a fool, I let him have control of my computer.
Can that person gain access to my information that way?
I received the same call at my home, My caller ID has him name and phone number. Who do I report it to?
I received the same call at my home, My caller ID has him name and phone number. Who do I report it to?
Hello, I accidently changed my email address from one to another and now cannot get into either account. When I try to get into resetting my password it says that the phone number & text number ends in 05 which is not one of my current phone numbers. Also my security question is "who am I" which I have entered many times and with no luck.
I would really like my old email address but now with the new hotmail email, I did not ever set in any information which means what is there is not correct. How can I get into either account.
Thank you, Dennis
Hello. I have hotmail and it now uses People for the contacts list. However, the phone numbers don't seem to have carried over. Also, when I enter a new contact, there's a "phone" designation but no box to enter the phone number and no apparent functionality.
How can I solve these 2 problems? I'm not a technically savy person. Thanks.
I had an MSN email account for years that was hacked into a year ago. I have filled out the online forms 50 times, but they can't verify it was my account because the hackers not only changed the password, but also the security question and contact phone
number. I have proof it was my account, and I need it back for some emails I had on there for an upcoming court case. I have provided contacts, emails and everything else they should need to verify it was my account. Also, if you go to Spokeo email look up,
and put in my hacked email address, it shows ME as the owner. Microsoft has been no help to me thus far. THIS HAS BEEN THE MOST FRUSTRATING THING I HAVE EVER GONE THROUGH.
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