I went through the removal of Win Essentials and did a clean install to no avail. I have collected the System Information, Event logs, and the DxDiag logs. I placed all three of them inside of a folder and zipped that folder. How do I attach the compressed folder to send it to you?
Thank you
Areas of JPG photos that appear white in "file Preview", Powerpoint, & Windows 8.1 "Photos" show up as a pink-yellow shade, since November 30, 2013, in both Photo Gallery and Photo Viewer. How can this be fixed? This makes it impossible to correct color with these programs.
Does Microsoft know about the problem? It appears to have happened at the same time as the C++ (KB2538243), and Update for Windows (KB2902864)
Windows 7 Home Prem 64 Bit.....HP Printer Deskjet 3050
I can print Emails, I can print a web Page...I cannot print any pictures. When I open a Picture and click Print the Picture opens in Windows Photo Viewer, I select Print.....you see printing 1of1...the green line goes across...I see the Printer Icon display on the Taskbar......I can even open the Printers Queue...it shows Printing the job....then disappears....but nothing happens....no Print....no activity heard from the Printer.
I tried printing pictures (they are .jpg) from an email in WLM, and from my Folder where I have saved many pictures.....they would not print.
I sent the same pictures I could not Print to a friend, my friend was able to print the Pictures, he also is running Win7....he also has an HP printer but a different Model. I have ruled out my Printer....because I can print all other things from email (Text)...web pages, etc. It seems to me the problem is with Windows Photo Viewer, that is where the Photos appear after I select Print.......
Seems to me Windows Photo Viewer is part of the OS so it cannot be deleted and re-installed.
As a test, is there another software I could install to open Pictures in and try to print.....if they printed it would confirm Photo Viewer is the cause.......
suggestions?
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