Outlook

03. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
This is not the first time I am asking about the poor performance of outlook. My out look takes forever to open.I have to troubleshoot several times and it never finds or solves the problem. So every time I open Outlook I go through a long process and have to open nd close it several times to finally get it to open.

When I finally get it open, it gives me problems to open the mail. It delays and delays and delays when I am doing any operation in my inbox.

This happens, on the three (3) laptops that I use. So I am sure that it is a problem with Outlook, or its settings. This is about my 4th time bringing this to your attention and it has never been resolved. HELP!!

I am running Windows 7 Professional.


Poor Outlook.com performance and support

24. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hi,

I've been paying for the add-free version of Hotmail for years. Since the move to Outlook.com I'm increasingly frustrated by the poor performance and, for the first time ever, have actually now signed up for a gmail account as a consequence.

Problems:
  • Service downtime and unreliability
  • Unable to sign in from my Android phone
  • Unable to drag-and-drop emails to folders
  • Unable to move emails to folders using the drop-down menus
  • Poor performance with non-Microsoft browsers, such as Chrome

On top of the technical problems, you're also offering an unbelievably poor user experience:
  • You send me emails about the renewal of my subscription, but no way to contact you about the problems
  • You offer feedback through Outlook.com, but state clearly at the top of the form that you won't reply to me
  • I try the online live chat option for product support, but there isn't one available
  • I try an online chat with general support, who tell me to call 0800 587 2920 
  • I call the number in the point above, but get disconnected as soon as I select the 'technical support' option
I don't expect the world, I just want:
  1. The service, which I pay for, to work properly
  2. To be able to contact someone when I have a problem
My question - who can I contact to discuss the problems I'm having with Outlook.com so that they can be resolved? 

Thanks,

Sarah