Windows Live Mail FAQ
After replying to another thread (http://answers.microsoft.com/thread/dd8811a0-c873-4e37-9d1c-da69a58f6a15), and providing more information in private messages to Microsoft support, I was asked by Eugene R. (http://answers.microsoft.com/en-us/profile/9e318ed7-b793-4987-af5d-16dce522e79e) to open up a new thread so this issue may be escalated.
To summarize, we are unable to receive messages on our domain (xdrradiology.com) from any Microsoft mail service (Hotmail, MSN, outlook.com).
We have no trouble receiving mail from other sources (including gmail.com for example). The problem is specific to email being sent from MS mail services.
Here is an example of the error (I put asterix in to mask part of the email address - I can send in the full header if you'd like in a private message):
Final-Recipient: rfc822;********@xdrradiology.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;554 The mail could not be delivered to the recipient because the domain is not reachable. Please check the domain and try again
This is preventing certain customers from reaching us so we'd like to get this resolved as soon as possible. I already had our web host (hostingdivision.com) look into things on their end, and they are not seeing anything unusual. And, like a said earlier, the addresses on xdrradiology.com are not having any trouble receiving mail from other sources. We are also not having any trouble sending mail to any sources from xdrradiology.com addresses.
Thank you very much for your help!
I have been waiting for Microsoft to solve a problem for over a year. I have been communicating via "Private Messages" and now the blog no longer accepts my private messages. What a mess.
My original Problem: http://answers.microsoft.com/en-us/windowslive/forum/email/why-does-my-font-change-unexpectidly-as-i-write/23c1b560-b2d2-4b16-b3f3-f7f07fa7b4f6
Strange as it may sound, I can't access my msn community account on my personal laptop but not my desktop.
In the former, when I tried to respond to a moderator's help to a problem of mine, I could not even see the red link for private messages. In fact, I couldn't even click on any reply button!
Conversely, I could do this on the desktop!
When I clicked on the link "please sign in and view your private message" on the two computers another difference was noted:
- on the laptop, the username on the topright hand corner was different(krisy) whereas the username was 'myworld(2)' the correct verson.
When I tried to sign out of this krisy, I was told to sign up! No problem with myworld(2)
Then when I click on 'update email settings' on both computers,
my profite name was myworld(2) but the rest was different.
On the laptop, I had those previous threads I subscribed to.
On the desktop, I had that page that said 'publicly displayed information'.
Because, I usually use my laptop, now I can't respond to the moderator's suggestions to my problem!
Please help.
b
Recently I have been trying to have my questions answered by Hotmail staff but when they reply via the private message section
and ask me to sign in to see my private messages I have found that :
1. there is no other separate signing in field to access my private message
2. When I use the "reply" button on the message screen sent by the person who claims it is a private message section I found that my
replies are either not being answered or it has not been printed and posted on the site.
3. I therefore do0 not know if my replies to the private messages are being received and read.
Recent Comments