please i cant access to messenger

15. June 2012 · Write a comment · Categories: Messenger · Tags: , , , , , ,
i have windows live id and my hotmail works good, but messenger service doesnt work.
i cant access to messenger, it just say that is  in process of sign to messenger but nothing.

An account that I use has been blocked and I don’t have access to the alternate email that seems to be used in the restoration process

02. June 2012 · Write a comment · Categories: Hotmail · Tags: , , , ,
An account that I use has been blocked, and I no longer have access to the email address that the block page wants to send instructions to in order to start the process of unblocking; how can go about reinstating the blocked account if I don't have access to the alternate email I must have set up when the account was created?

How should I report fraudulent calls made supposedly from Microsoft?

31. May 2012 · Write a comment · Categories: livemail · Tags: , , , , , , ,
I received a telephone call from  a Sandy (supposedly from Microsoft) informing me that my computer was on the verge of becoming inoperable because of several viruses. They claimed they had been alerting me via computer about these viruses but to no avail. If I did not speak with them then they would just call again requesting the same informtion. I have been trying to call Microsoft to provide information given to me from this person but the process is not user friendly.

Unable to unblock my account

25. May 2012 · Write a comment · Categories: Hotmail · Tags: , , , ,
Hi,

My account has apparently been blocked due to spam email (I have no knowledge of this so assume the account has been hacked), the accoutn in question is "Removed PII"(I have had to create a separate new account in order to post this request for help).

Unfortunately the process that is in place to unblock the account does not work for me as it does not send the code required to a location I can access.

I keep getting taken to a page that says my account has been blocked, and once I continue there is a question asking how I want to receive the code that will unblock my account. The prompter only gives me one email address that the unblock code can be sent to but I do not know what account this is (it looks to be the account that is blocked..).

How can I get  the code sent to me on a different back up email? The new address I have set up could be used (Removed PII) or even my mobile number (as the account does not have a record of my mobile number that option is not currently open to me).

Any help that is available quickly to unblock this would be appreciated, form the forum it looks as though a lot of people have the same issue so am surprised a better solution has not been put in place.

Thanks
Laurence

How can i delete contact categories?

25. May 2012 · Write a comment · Categories: Hotmail · Tags: , , ,
I have deleted my contact categories but still appearing it in my category list. I need to know the process to delete that entire category from the list of category.

hacked email and delivery status notification delay

24. May 2012 · Write a comment · Categories: Hotmail · Tags: , , , , , , , ,
My email was hacked and spam sent to all of my contacts (only 4 spam emails were in my sent folder).  I've changed the hotmail password and am in the process of changing my other passwords as a precaution.  During the process about 40 minutes ago I noticed that I received three delivery status notification delays.  I think the spam emails are still trying to be delivered but I'm not 100% sure.  If I'm right, is there anyway to stop them and prevent others from being sent?
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