Question about Outlook Express

Hi Hotmail/Microsoft/Everyone,

I'm trying to recovery my old hotmail account (*** Email address is removed for privacy ***) because my Xbox Live account is asking me to verify my email address and password (which I don't know). Xbox live requires this information to update the security on the Xbox profile. I've tried to recover my account by entering the security question, sent subjects, list of email addresses i've sent emails too, folders i've created,  old password's, (i can still access the email account from my iPhone) but no luck. Microsoft rejected my recovery request and to be honest, i can't think of any additional information to add. Can there be another way to resolve this?

Thanks
Chris

Hi Hotmail/Microsoft/Everyone,

I'm trying to recovery my old hotmail account (*** Email address is removed for privacy ***) because my Xbox Live account is asking me to verify my email address and password (which I don't know). Xbox live requires this information to update the security on the Xbox profile. I've tried to recover my account by entering the security question, sent subjects, list of email addresses i've sent emails too, folders i've created,  old password's, (i can still access the email account from my iPhone) but no luck. Microsoft rejected my recovery request and to be honest, i can't think of any additional information to add. Can there be another way to resolve this?

Thanks
Chris

Somewhere around the end of July my account was hacked. I've had this account for quite awhile and it has a lot of personal information in there including my tax forms, clients, and family, so I considered this as an urgent issue. The hackers made a mess of my account. They changed my recovery email, and my security question is invalid even though I'm sure it wouldn't be anything else. I figured, no biggie, I'll contact support they'll help me. I've dealt with customer service before and did not have a problem getting my email back before. This time was completely different.
For the past month I have been lied to and run in so many circles I'm dizzy with frustration. I've talked to 3 live support members, all of which just dumped me into "Level 2" support. At one point I didn't get a response from Level 2 for three days. At this point it's been a total of three weeks since I first contacted Microsoft Support, so I contact a live agent and spoke with her for at least an hour. During this conversation I was treated like a moron and basically lied to. I was told by this employee that I "was talking to the billing department" and not the actual escalation team, and that she would "link me to the right department". I promptly told her that was not true because why would the billing department email me about my email? After not getting anywhere after an hour I just took her link and submitted another escalation form only to be told that I already had an escalation form open!
During all of this, I just get the same responses.
"Get a recovery code from your phone." Yeah I've done that multiple times and your system tells me there is an error and to check back later.
"Get a password reset from your secondary email address." That would be awesome if my recovery email address hadn't been changed.
"Send in a Recovery Form." The first three I sent in, I didn't even get a reply. I've probably sent in a total of 9 of these forms by now. Tell me, how is it that I can't recover my account if I know my past 5 passwords?
I can't tell you how many times I've heard all these responses and nothing has been done to further help my situation. I just get the same scripts over and over again.

I don't want to talk to a robot that receives a paycheck to send me scripts anymore.
I can honestly say this is the worst support I have ever received. I've supported Microsoft products for many years, but now that I see how I've been treated, I'm not so sure anymore. So what next? Is the next message I see going to be a repeat of what I've been going through for the past month? Has anyone else had this issue?

>I wanted to add that I just submitted a recovery request form. Microsoft is now telling me to just create a new address because I've submitted too many. Am I supposed to let the criminals who did this to my account just have it? Is there any way to shut the account down if that is the case?