I have the error: "The application has failed to start becaues its side-by-side configuration is incorrect. Please see the application event log for more detail.

28. July 2012 · Write a comment · Categories: Messenger · Tags: , , , , , , ,
Can a microsoft representative explain to me how to check the log files, so they can further investigate how I can get rid of the problem? I have also tried this once, 

1.       Remove all Microsoft Visual C++ Redistributable Packages:

a.       Click Start, type appwiz.cpl in the Search box, and then hit on the Enterkey.
b.       A window will open up with a list of all the programs that’s currently installed on your computer.
c.        Look for any Microsoft Visual C++ Redistributable Package on the list and uninstall it.

2.       Uninstall Windows Live Essentials:

a.       Click on Start, type cmd in the Search box, and hit on the Enter key.
b.       It will provide a result on the Start Menu, right click on the cmd.exe, and choose Run as Administrator.
c.        A black box should pop up, type the following command to uninstall Windows Live Essentials

- For (64 bit): "C:\Program files (x86)\Windows Live\Installer\wlarp.exe" /cleanup:all /q
- For (32 bit): "C:\Program files\Windows Live\Installer\wlarp.exe" /cleanup:all /q

d.       It will start uninstalling Windows Live Essentials.
e.       Restart the computer.

3.       Browse your computer to C:\Program Files then delete the Windows Live folder if available
Windows Vista or Windows 7

a. Click Start
b. Type C:\Program Files on the Start Search box
c. Hit Enter
d. Look for the Windows Live folder
e. Right-click Windows Live folder and click Delete
* Note: If you are running 64 Bit, the Windows Live folder is located in C:\Program Files (x86).

4.       Browse your computer to C:\Program Files\Common Files then delete the Windows Live folder if available

Windows Vista or Windows 7

a. Click Start
b. Type C:\Program Files\Common Files on the Start Search box
c. Hit Enter
d. Look for the Windows Live folder
e. Right-click Windows Live folder and click Delete

* Note: If you are running 64 Bit, the Windows Live folder is located in C:\Program Files (x86).

5.       Download and install the latest Microsoft Visual C++ Redistributable Package:

For (64 bit): Click Here
For (32 bit): Click Here 

6.       Download and install Windows Live Essentials:

Please visit either of the links below to download and install Windows Live Essentials, depending on the version you wish to install.

Version 2009: Click Here
Version 2011: Click Here 

Let us know what happens. If issue persists, please send us fresh log files from the computer through my message below.

Thanks!


It worked once, and two days later, which was about a week ago. It stopped working again, and I repeated this process to see If I could fix it again. But it failed to work a second time. I really need help with this... Thanks.