Hi
I also have this issue.
My mother's hotmail/microsoft account appears locked. saying:
Having gone around in password reset circles for hours.
We eventually found some guidance on the forum to recover the account by using the instruction here: http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin/locked-out-of-hotmail-account-password-recovery/55f8eb23-2a4c-42ec-af21-3752ff7ace37
to verify data about her account, emails she sent, security questions etc. We used my hotmail email as an alternative email for a recovery and password reset link to be sent to.
Within minutes I received the password reset link.
Again entered a new password and then tried to log in. only to receive the same error message.
You've tried to sign in too many times with an incorrect email address or password.
PLEASE HELP - Extremely frustrated and annoyed at the time the is taking and that access after more than two hours of messing has still not been obtained.
Please also confirm what has caused this to happen in the first place as my mother believes she did not enter her password too many times - when it first initiated the fault and is worried that it might have been compromised.
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