email error message

24. November 2013 · Write a comment · Categories: Uncategorized · Tags: , , ,

I have two Road Runner email accounts setup in Windows Live Email.  When I click on Send/Receive, one of them always works properly but the other frequently gets stuck at Authorizing then times out with the message:

 

Unable to send or receive messages for the XXXXX account. A time-out occurred while communicating with the server.

Server: 'pop-server.stny.rr.com'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

 

Sometimes I get this message:

 

Unable to send or receive messages for the XXXXX account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'pop-server.stny.rr.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No

 

I did Internet searches for both Error IDs but could not find anything that would work.

 

I checked the settings for both accounts and they are the same.  I can access the account in question using RoadRunners webmail page.

 

Thank you.

 

 

 

Hotmail and Road Runner Email

28. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I sent an email through my Hotmail account to an individual with an nycapp.rr.com email account.  The person never received my email; however, the person sent me an email and I received it.  I replied to the individual and again it was not received.  Has anyone else encountered this problem?

Communication error between Outlook and Time Warner Cable Road Runner email.

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,

I am volunteering for a local teen center trying to fix an issue retrieving email through Outlook from TWC Road Runner email.  The network and email setups are all new, but both were communicating appropriately prior to last week.  TWC says it's a firewall issue.  I have, along with help from the company who set up the network, tried to troubleshoot just about every setting but cannot correct the problem.  All cookies, cached files, etc. have been dumped.

 

The issue lies with connecting to the TWC webmail site.  I cannot get to it via internet explorer at webmail.roadrunner.com.  I get the mesage:

Internet Explorer cannot display the webpage.

This problem can be caused by a variety of issues, including:

  • Internet connectivity has been lost.
  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.
  • There might be a typing error in the address.
  • If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

I have used IE 8 and 10 as well as firefox and google.  None of the 4 computers on this network, or any linked into the internet service here, can reach the website.  From my wireless phone, I can reach the webpage, but with security certificate issues. 

 

Any suggestions are welcome.  I have exhausted my limited expertise.  I am beginning to think there is some malware causing this.

 

Cheers!