I tried to log on to my skydrive to find a message stating that my account may have been used to send spam or violated a usage agreement. A link was provided to get a security code, and was sent to my alternate email. I entered this and the another page
came up that wanted me to enter a phone number to receive another code. On this page a drop down menu contains a country to select and a box for a phone number. Only trouble is there is no United States. So I just left it on the first country and entered
my number anyway. Have not received any text message, and support for skydrive seems almost non existent. Posting on here is my only recourse. Also there is no offending material on my skydrive, just some documents. At this point I would rather just close
the account and be done with it, However that seems to be impossible as well. I've done nothing wrong and microsoft is making it very difficult to even find out what has happened or how to fix it.
I can't sign in my hotmail account, *** Email address is removed for privacy *** after attempting too many tries for the password. I tried to reset my password but i don't remember the answer to the security question, and i can't get the security code because i forgot the password for
the email it sent to. I also tried filling in the questionnaire but i can't remember much information to fill it in because i seldom send out emails. So after too many attempts i was asked to create a new acccount, but i really need back my account because
all my other accounts are linked to the email. Please help me get back my account!!
How do I update a phone number in my e-mail account profile that is incorrect, if the system will not let me modify the profile without using the security code that it is texting to that incorrect phone number? When I log in, I receive this message that
I must use this code that is being sent to the wrong number that I can not change and I have only 5 days left to log on in this fashion or I suppose my account will be deactivated... I'd like to keep the account but seem to be in this catch 22. If I could
get around using this code that is being sent to the wrong number that would be okay as well. Thanks for any help.
Hello, I have been prompt to enter a security code within a few days or my account will be locked. While I had click on recieving the code via my mobile phone but I have no text message from Microsoft with the code.
While I had email my issue to customer support but it has been more than 24 hours and I have recieved no new information about the code (I even typed a new message in that link provided in that message confirmantion after I send it).
When will I recieved anything about the code soon? As I type this, I have 4 days left (the account will be locked at the end of the week if I don't get the code soon).
I believe my mobile phone number on my account is correct (as seen on my profile page) as the last two digits match up but the amount of * look less on that secruity info page (less then 11, the amount of digits for a mobile phone number). Is that normal?
Before you asked, I have clicked on the alternative on calling on that number instead of text but I got no call aswell.
While I had email my issue to customer support but it has been more than 24 hours and I have recieved no new information about the code (I even typed a new message in that link provided in that message confirmantion after I send it).
When will I recieved anything about the code soon? As I type this, I have 4 days left (the account will be locked at the end of the week if I don't get the code soon).
I believe my mobile phone number on my account is correct (as seen on my profile page) as the last two digits match up but the amount of * look less on that secruity info page (less then 11, the amount of digits for a mobile phone number). Is that normal?
Before you asked, I have clicked on the alternative on calling on that number instead of text but I got no call aswell.
Yesterday , I opened my laptop and tried to logged in my Hotmail account which i have been using for years. FYI, this account is always logged in on my HTC. After entering my user name & password I was taken to another page and asked to enter my password again. Then it showed me that my security code will be sent to my alternate email address which I did receive in no time and using that code was able to log into my primary account. I received following email from *** Email address is removed for privacy ***:
Thanks for helping us verify your Microsoft account (****@hotmail.com)! Here is your code: ** If you didn't request this code, we recommend that you go to https://account.live.com and change your password.
Thanks,
The Microsoft Management Team
Please let me know if it was a spam and account is compromised though I have not noticed any abnormal activity since then.
Hi John Aston Hall,
Thank you for posting your query in Microsoft Community Forums.
We would like to know more about the issue you're having. Can you please confirm if you can sign in to your account or you can sign in but cannot share files? Can you login through http://account.live.com/? Does the same issue using other browser and PC? Please verify which part you are being asked for a verification code.
We are looking forward to your response.
Thanks,
Hi,
I receive security code but after submitting still not able to login, account still blocked.
Kind regards,
Hong
Hello. I have been told that a security code has been sent to my hotmail account, but I cannot find it. When I entered hotmail, it also told me that this was the last time that it would let me access my account without first entering the security code.
I have either not received the Microsoft hotmail security code, or I have received it and forgotten it. How can I access it so that my hotmail account is not locked the next time I use it. (I have renewed my password in the last few months, but I don't think
that this is what they mean by a security code.)
I was using my hotmail account until I kept seeing the warning message from MS with the caption "Call us overprotected" last week. It then asked me to check an alternate email a/c for the security code which MS sent. However, that alternate a/c was already
inactivated 3-4 years ago. I was not able to change that default email address to another one which I currently have. Your system kept looping me to the same page over and over. After a few attempts, my hotmail was totally disabled yesterday. I am now
unable to get any of my hotmail records such as saved emails and contacts. How can I have my hotmail records restored?
On 08-17-13 I logged into Outlook, but before I got to the actual emails, I was prompted to make a selection. I selected my landline to receive the security code. I was called right away with the code by an automated system. I entered the code and was
then able to proceed to my Outlook mail account. My first thought was that the request had something to do with not being able to access mail at all on 08-14-13 (one day). However, later, I was worried that perhaps my account had been hacked by entering
the code and did a reverse lookup on the phone number that called me. The report I got did not show the number as belonging to Microsoft; all it said was that it was associated with heavy spam activities. I sent a secure e-form request 46 hours ago but no
response yet. Can anyone please give me any info on how I might determine that the "caller" was legit?
My security code is not accepted. I have spent hours trying to find out how to get a security code to access my a/c; trawled through unhelpul pages etc, info was spread out over many pages. Found out today by accident how to request
a code: the code never arrived by phone-do I put the +44 in or put 07 as it appears in the UK or just leave that part off? I tried the last 2 but the code never arrived. I was asked for an alternative e-mail (uhh? WHO has TWO a/c's?) I tried to open another
hotmail a/c but couldn't, I was just directed bak 2 my a/c. I used my Mother's e-mail address and hey presto, a code arrived!!! I entered it into the box 3times but it wouldn't work. WHAT am I, an ordinary person, to do with just 3days 2go before my a/c is
blocked(and presumably my mothers on this computer also!) I
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