unable to verify my email account

19. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Hi there, 

I have a problem verifying my email account. When i sign in to my email account, a message below shows

"It looks like someone else might be using your account

To help you—and only you—get back into *** Email address is removed for privacy ***, we need to verify that it's yours."

So, i clicked next and asked Microsoft to send me a security code to my alternative email account, which is also a hotmail account. However, there isn't any security code sent to my alternative email account. I have checked both the inbox and the spam folder and any other folders. I have done these steps about 5 times. There is just nothing in there.  

 i also tried another option which is to fill-out the questionnaire. But i could only answer a few question about my personal information and thus i was not able to submit the form. 

Therefore, i chatted to 3 customer support staffs from Microsoft support, they asked me to submit a request to the team. I submitted a request yesterday and have waited for more than 24 hours. Until now i still have not got any reply from the team. So, i post a question here and hope someone can help me with. I have much important information in my email account and need to get it back urgently. Please, Help!!!!

 

Outlook security code

16. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
Trying to sign in to outlook ( former Hotmail) e-mail, asks for a security code, options are alternate e-mail, or phone number. I DON"T WANT EITHER OF THESE OPTIONS, I DONT WANT A SECURITY CODE!!  I gave an alternate e-mail, says a security code will be sent to this alternate e-mail. When I try to log into the alternate e-mail to retrieve the security code it asks for the same thing. ( a security code or alternate email, or telephone Number to send a security code to )  NOW WHAT????  SO, can't rec/v the security code from the alternate e-mai, cuz it is asking for the same thing.. PLEASE FIX THIS!!!!! I don't want a security code, I don't want an alternate e-mail, and I don't want a telephone number attached to this or any other account. Am I being forced to take these options, along with the Outlook option I was forced to take instead of Hotmail????????   If so, Yahoo is looking better all the time !!!!!  

Help! I believe I may have been scammed by logmein123 claiming to be Hotmail support.

15. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I have 3 hotmail/outlook accounts. Lately I keep getting warnings that I need new security codes.  Today I tried to do as instructed, and it told me that it would mail my security code to one of the other addresses I use.  It said that once I retrieve it there, I should then place it in the box provided in the account  I was logged into when it instructed me to do this.  I cannot do that, as if I try to access another of my hotmail accounts when logged on to one, it will only take me to the same address unless I log off first.  This has never bothered me, but since I could not leave that box open I went ahead and logged off, then went to the address they claimed to have just sent this code to.  I then found that I could not get to my mail, as instead it took me straight to the page that began these problems...the one that says "Since you're trying to access sensitive info, you need to use a security code to verify your account. How would you like to receive your code?  I cannot receive the code if I cannot access my mail!
I then went to look on line for some kind of hotmail support and the first thing I found claimed to be a live support team one can call on the phone.  When someone answered he asked my name, date of birth, and whether or not I used my emails for business or personal use.  He also asked if I were on a mobile device or a regular computer.  He then told me I needed to go to Google and type in logmein123, which I did.  Then I got a screen that came up when I clicked on that site   https://secure.logmeinrescue.com/customer/code.aspx and he gave me a code to type in to access it.  I was starting to get very uneasy that he needed so much personal info. as he had a thick indian accent and I have heard of telephone scams where people call YOU from overseas and try to access information to steal identities.  Just after I typed in this code it appeared to activate something, so I asked what he was going to do now, and he informed me that this site gave him direct access to my computer,   That is when I panicked and told him that I was not comfortable with this at all and hung up, immediately logging off of my computer.  I logged back in soon after, and found this place.  Some of what I have read since indicates this was legitimate, some claim it is a scam, but I am very concerned now that I may have unleashed some kind of virus or worse!  

I managed to get back into one of my accounts and immediately changed my password, but I have serious doubts I will be able to access the other two.  Please help!

I have 2 security codes because I requested a code twice. Also, I can’t even get to the window prompting me for the code

15. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I signed up for security code twice.  I can't even check to see if the second one is valid because when I entered the first one it was accepted and I can't seem to get prompted again for the security code.  Also,  I can't figure out how to even sign out of this new damned Outlook.com,  or to print an email.

Can’t wait 30 days for a security code to be sent for my hotmail validation.

14. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I accessed my hotmail and was asked to send a security code to an alternate email address.  The email address offered to me no longer exists.  There is no option to send it to another email address and it says it will take 30 days to update my details with a new alternate address.  I am travelling overseas and cannot wait that long.  i depend on my hotmail account.  

How can I get the code sent elsewhere immediately?

If someone responds, where will I see the answer as I won't be able to access my hotmail the next time I log in?  Microsoft have presented me with a unique problem here and I really need it sorted so I will be able to access my mail.

Thanks for your help.  

Security Info validation problem with outlook.com

14. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I accessed my hotmail and was asked to send a security code to an alternate email address.  The email address offered to me no longer exists.  There is no option to send it to another email address and it says it will take 30 days to update my details with a new alternate address.  I am travelling overseas and cannot wait that long.  i depend on my hotmail account.  

How can I get the code sent elsewhere immediately?

If someone responds, where will I see the answer as I won't be able to access my hotmail the next time I log in?  Microsoft have presented me with a unique problem here and I really need it sorted so I will be able to access my mail.

Thanks for your help.  

hotmail account is being blocked

12. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

my e-mail account is being blocked; *** Email address is removed for privacy *** I am being asked for a phone number in order to send a security code. here in new jersey we had a major storm sandy, and lots of us don't have permanent homes or phones; we rely on e-mail for communications. can you help? thanks paul

 

ps the e-mail account *** Email address is removed for privacy *** is not mine!!!!!!!!!

 

 

can you sent a security code to : *** Email address is removed for privacy ***   thanks.

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