Cannot add a new live alternate email address to my account

26. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

Hi

Earlier on today I logged on and I received the request to send a security code to an alternate address/telephone number etc. I deferred for seven days, but upon further research I read that I will be forced to have the code sent to an alternate email/telephone number (otherwise I will be locked out of my account.)

 

So I decided to try and update my info, and delete the old account and then add a new one. Though when I try to go back into security update I keep receiving the following message:

You recently updated your security info
We have a waiting period for the updates to take effect. On 26/10/2013, we'll delete your old security info:
(old email address)
Once this has been deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates.
 
So what do I do in seven days time? I fear that I will be locked out of my account... and I can't get the code sent to me.
 
Please can someone help?

Security code

26. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
After logging in I received a message that I needed a security code. I received it via phone call. When entering it error message said incorrect code. I'm wondering if this is real or hacker?

Dis not recieve a security code

26. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I am unable to access my hotmail account due to Microsoft asking me for a code. Aftera telephone conversation with Microsoft I was told that my account is active. Really??? I still can't get into it becuse it's asking me for a code. Microsoft suggested I set up a temporary hotmail account and then write my concern here for a technician to answer me. Do technicians actually read this site? I am waiting for code.

security code

25. September 2013 · Write a comment · Categories: livemail · Tags:
Hi,

How long does it take to receive the security code? I waited 3-4 hours no security code.Please help me.

Locked out of outlook – code not working

25. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I am locked out of my account - the security code that it sent to my designated email address yesterday is no longer working, and is insisting on sending a code to an old (and forgtotten) email address. Please help! I need to get in to my hotmail/outlook

Security code is not working!

24. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I have 2 hotmail accounts.

 

The first account is asking for a security code in order to access it. It then sends the second account the security code.

I log into the second account and retrieve the four digit security code. I then log out.

I now try log in to the first account again and submit the security code. The security repeatedly DOES NOT WORK!

 

THIS IS SOOOOOOOOO ANNOYING! IT DOESNT WORK FOR NO REASON AND IS DRIVING ME CRAZY! WHAT A JOKE OF SET UP.

 

Can someone please explain how to actually log into my email accounts without these nonsense security controls.

 

Thank you.

Outlook locked me out of my email account. they send me a security code and it doesn’t work.I

24. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Outlook has kept me out of my e mail for about two weeks. they say they want to verify that I am me. Believe me. I have been me for my whole life.  Outlook needs to prove to me that they are an honorable organization. They give me a code on another email and then state it is the wrong code. I have had this account trouble free for several years and now I have to prove to them who I am? I AM ME. I HAVE BEEN ME FOR OVER SEVENTY ONE YEARS. Now please who are you?

security code received but account mentioned in email is not mine

23. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I received a security code from the Microsoft Account team even though I have no problem accessing my account, and the account mentioned in the text of the email is different from my account name. Why, and is there anything I should do?
« Older articles
Newer articles »