Hi,
Have been sent numerous emails to change my credit card details due to them changing and my account renewal being due. Without realising I updated my security details and now its locked me out to update the details until it sorts itself out!
Its been nearly a week now and I'm worried something will happen to my Hotmail account due to none payment.
There is no help, or anyone I can speak to help say in billing.
Are you able to help at all?
Many thanks.
i was in ireland and my phone got stolen and whenever i change this number in EDIT SECURITY INFO some one use this number to reset my password again and again and hack my account , i can't wait those 30 days to get the old number removed
thanks to help urgently to remove this number immediatly
Hi Leah_V, I don't understand why you locked my original thread, I was about to reply this morning to the advice given by LindaSView, but by then, you had also responded and locked me out!
Have I offended someone? If so it wasn't intentional.
This morning I followed LindaSView's advice and checked the headers.
I do usually do this with suspect emails, but really have no idea what it is that I'm supposed to be looking for!
Linda's advice pointed me to the things I needed to check!
On the email advising me that my security info was due to be removed, I found the following :-
Line one (it's a long one!) contains amongst the gobbledygook was "(sender IP is 65.54.190.32)", and lines 4 and 5 show:- X-AUTH-Result: PASS
X-SID-Result: PASS.
The other 17 offering me a security code have a variety of senders IP's, which I've not yet checked out, but lines 4 and 5 in the ones I've looked at show the same info as mentioned above.
It would seem that the emails are in fact from MS.
This leads me to query just why these emails offering security codes were being sent to the subject email address when I had clearly specified a different address for such communication. To wit: the "Security info" which MS threatened was "Sheduled to be removed" and which I discovered was infact listed.
Having just looked at this page and satisfied myself that all the detail there was in fact correct (even if it was being ignored by MS!) I then found that there was no obvious way to "Save and Exit" from the page, or indeed just to confirm that no change was required....so I just closed the tab, not the best way to exit!
That done.....bearing in mind I had in fact done nothing, just had a quick "Look-see", behold, I received an email to my designated address thanking me for verifying my hotmail address and offering me yet another security code...not that I had requested one!
Can someone explain to me the logic of this please, as it totally escapes me!
Sorry to ramble on I'm just gratful that I seem to have found someone who knows the system!
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