What does the “security update” mean? Please answer the question as stated in the post.

19. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I was updating my security info, where it lists a backup email address. Because I had closed that backup email account previously, I wanted to remove it as my backup. It took me to a page stating the following:

I don't have my security info any more

If you ever lose access to your account, your security info helps you get back in. Update this info to help keep your account secure. It will take 30 days for the update to take effect. The waiting period makes it harder for a hacker to lock you out of your account with just a stolen password.
 
What does the sentence mean: It will take 30 days for the update to take effect.
 
What "update" is it specifically referring to? And why does it take 30 days to take effect?
 
MODERATORS: please do not ask me to communicate with you in private messages. Please just answer the question here, or refrain from posting a response if you don't know the answer. Irrelevant information is worse than no reply.
Thank you.

password and security info

16. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I have recently had problems with my email being hacked. This has been cleared now but checking on 'password and security info' under 'settings it list two alternative email addresses - the btinternet.com is fine but I do not recognise te*****@live.com or where it came from - how can Idelete this? how can I i

Delete the hold on the security info

15. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
My account was just hacked.  I changed the password, profile info and deleted email forward.  I accidentally selected for the security info to be on hold for 30 days.  I need that eliminated ASAP!!! How can I delete the hold?

I recently changed my verification email and now it wants to make me wait 30 days

06. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I changed a verification email on my account and now i cant get to my hotmail. It gives me this: You recently updated your security info
We have a waiting period for the updates to take effect. On 10/6/2013, we'll delete your old security info:
in*****@hotmail.com
Once this is deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates
HElp?

I recently changed my verification email and now it wants to make me wait 30 days

06. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I changed a verification email on my account and now i cant get to my hotmail. It gives me this: You recently updated your security info
We have a waiting period for the updates to take effect. On 10/6/2013, we'll delete your old security info:
in*****@hotmail.com
Once this is deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates
HElp?

Why can’t I access my inbox after updating my security code?

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hi there.

 

I have two live.com accounts and have been using them without a problem until 2 hours ago, when I was told to verify my account with some security code before further access. I tried clicking on the "Skip" link because I have 6 more days before this account gets locked, but that didn't work. So okay, I chose to send the new code to my alternate email address and that work. My security info was updated. I was then prompted to sign out.

 

Then I realised that it takes about 30 days for my info to be updated. After I was "done", and signed out, I signed in again only to be faced with the same message that on 9/28/2013, my old security info will be deleted and I can verify my account with info I have access to. And there was only a sign out button at the bottom. So..does this mean that I have to wait 30 days before I can have access to my inbox? I can't afford that.

 

Appreciate any assistance.

 

Thanks!

 

(PS: I don't use a smartphone so I can't download whatever authentication app that was required in the two-step verification portion.)

We couldn’t send the code. Please try again

27. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I have an linked Microsoft account, I tried to remove the default email for changing security info, the system said this would take a month so I canceled the process and tried to have it send an E-mail to the original E-mail account, but it claims We couldn't send the code. Please try again. every time I have it try to send. Also I still can not verify this computer as sending all verification E-mails have been messed up by this process. 

Locked out of Email Due to Hacker

23. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I have had this same email account for 20 years and use it for business.  It appears my email was hacked.  I did the appropriate steps and answered all security questions, a code was sent to my mobile phone and then I was able to reset my password.  But I still get this error message:

 

You recently updated your security info
We have a waiting period for the updates to take effect. On 9/7/2013, we'll delete your old security info:
tr*****@gmail.com
Once this is deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates.
 
I  USE THIS ACCOUNT FOR BUSINESS AND CANNOT BE LOCKED OUT UNTIL SEPTEMBER 7TH.  I answered every single security question accurately.  I do not understand why it is locking me out still. 
 
I've also spoken with 3 different Microsoft reps and they have not given me any assistance.  I have never in my life experienced such an issue.  I've had my email hacked and I simply had to reset my password.  To not have access to my email for 2 weeks is unacceptable.
 
I'm not sure how this forum notifies me if my email account is not working.  Another email is:  *** Email address is removed for privacy ***
« Older articles
Newer articles »