security information › Page 2 › Question about Outlook Express

someone hacked my account and now it is russian. They changed the security information and i can’t understand it to change it.

10. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: security information

Someone hacked into my account and changed the security information. I can access my account, but there email is listed as the security one now and all of the information is in Russian. So, when I do log in I am not able to change anything.

My hotmail account cannot receive e mail—-why?

06. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Hotmail Account, security information

Dear Sirs/Madams,

Recently I discover that I can't receive e mail in my hotmail account but I don't know why? Does anyone privately contact me and help me solve this problem? Also, I want to delete 2 e mails information from my security information in my hotmail account because these 2 e mails do NOT belonged to me and don't know why they are appeared in my security information area? Hope someone can e mail me privately and help me out? Thanks a lot !! Have a nice day!!

LindaXX

outlook.com asked for security info when logging in

05. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Outlook account, security code, security info, security information

Please help....

I logged into Oulook.com last week and was presented with a screen asking me to provide my security information within 7 days or my account would become blocked. I skipped this for 5 days and then completed it on the 6th day.

It started with the line "Call us overprotective".

I entered an alternate email address and received an email with a security code on it. This security code was required to enable me to gain access to my Outlook account. I got straight into my Outlook account and it is working now. I have now (5 days later) changed my password as well.

The page appeared when i clicked on my usual link from my Favourites in IE9.

Please can somebody tell me if this was a genuine request from Outlook?

I'm more than a little worried that my account may have been hacked!

Thank you for your prompt help

Tony

New security notice shows a wrong e-mail address for me. They’ve added a number to my address. They also seem be demanding that I can’t use my old ‘hotmail’ address anymore. HELP!

01. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail address, security information

I've had a 'hotmail' e-mail address/account for years. The request to add security information shows a wrong e-mail address for me. They've added a number to my hotmail address. All my contacts know my address as it's been for years. I've never asked for a new address, not do I want one. I don't mind adding a security code, but WHY does Msn show a changed e-mail address for me. I've even tried to send to that address and it comes back 'failed'.

I've been told I've got only three more days before they freeze access to my Outlook (hotmal) account. When Msn send me the demand for a new security code, they send it to my long time, current hotmail.com address. But in the instructions to add security, they only show/allow the place to send information back to me as the new hotmail.com address where they've added a number to the what was total letters. Beginning to regret not having just gone with Google. But hope there's still time.

Any specific help on how to negotiate their "Why do I need to add security info? request, will be appreciated.

Thanks

Jasper1051

Cannot log in as i do not have my password or security information

28. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: security information

I am struggling to log into a very old account as it is not reconising my password and i do not have the security information. I am a little worried that my account has been hacked but cannot be sure. I have tried talking to your experts and seem to be getting no where, please help!

Sophie Rawle

Unauthorized E-Mail Addresses in Password Reset Link and Security Information

27. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: password reset, security information

Last autumn when I was traveling in Germany I was greatly distraught at not being able to access my *** Email address is removed for privacy *** address, which is my primary Hotmail account. What was especially alarming was that two E-mail addresses from hackers who had attacked my account in 2011 had never been deleted from the password reset link and security information, and thus I feared that codes being sent to me for regaining my account were being made accessible to hackers once again. The E-mail addresses for the hackers were *** Email address is removed for privacy *** and *** Email address is removed for privacy ***. HOW WOULD I PROCEED IN HAVING THESE TWO ADDRESSES AS WELL AS *** Email address is removed for privacy *** DELETED TO AVOID FUTURE SECURITY PROBLEMS?

PLEASE ADVISE ME ON THE PROCEDURE FOR CONTACTING MICROSOFT SUPPORT AFTER THE BEGINNING OF SEPTEMBER? WILL ALL OF THE POSTINGS I HAD MADE TO THE FORUM BE DELETED IN SEPTEMBER?

I AM ALSO BEING CONTACTED BY MICROSOFT FOR SECURITY INFORMATION FOR *** Email address is removed for privacy ***, WHICH, ALONG WITH *** Email address is removed for privacy ***, IS ONE OF MY ALTERNATE HOTMAIL ADDRESSES. MY HOME LANDLINE TELEPHONE NUMBER OF 301 725-1502 HAD BEEN ON FILE, AND I ELECTED TO HAVE A CODE SENT TO ME AT THAT NUMBER. I WAS USING A PUBLIC LIBRARY COMPUTER AND HAD TO RETURN HOME TO RETRIEVE THE CODE. IN THE FUTURE I WOULD PREFER TO HAVE MY ALTERNATE HOTMAIL ADDRESSES USED FOR SENDING CODES. PLEASE ADVISE ME HOW I SHOULD PROCEED.

ALSO, IN THE FALL I WILL ONCE AGAIN BE OUT OF THE COUNTRY AND WILL BE ACCESSING MY E-MAIL AT PUBLIC LIBRARY COMPUTERS. WHAT MEASSURES SHOULD I TAKE TO AVOID ANY DIFFICULTY IN ACCESSING MY E-MAIL ACCOUNTS?

Thank you for your attention.

John Joswick

Cant verify account. Help please :(

26. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Outlook account, security information

I set up my account about 5 years ago for use on my xbox, and have only recently been asked to update my security information through the xbox console. I had forgotten my log in information since it had been quite some time since I accessed my account, and I had to go through the recovery process to re-obtain my log in information. I was recently able to reset my password, and momentarily gain access to the internet through xbox, but I hit a bit of a brick wall attempting to access my outlook account online, and suddenly was not able to log in to my xbox account anymore recently as well. For the past few days I've been trying to "Verify my email" (Message reads: To use this email address, you need to verify that you own it. We'll send verification instructions to *the account I'm trying to verify*. Follow the instructions in the message to verify this email address.) and I am unable to do so as there is no way for me to check my inbox on that account. I added my phone number through the https://sms.live.com website, and received an account verified message, but I still receive the same message from before about activating my account when trying to access outlook.com. I'm sending this message from my primary account, which is linked into the one I'm trying to access, and I'm not sure if it's suppose to be sending the verification code to this email or not.. but I haven't received anything.

Thanks in advanced for your assistance,

Daniel

Xbox gamertag. old email address and much frustration!

25. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: security information, xbox gamertag

Hi All

Years ago I signed up for Xbox Live using a @sympatico,ca email address. I eventually switched providers and that email address became invalid. Later on I tried to change my information on Xbox Live and could not recall my password. I went through many hoops and never managed to get this accomplished. When I tried to sign on to Xbox Live tonight I was asked to verify my security information and of course was asked for my password to this long forgotten email address (which I also understand is no longer valid for Xbox accounts).

I need help to have this switched to my current email address so I can finally update my information and more importantly, so I don't lose the XP, friends list and immense history I have built over the years using Xbox Live.

Can anyone help me??

Scott

Receiving security emails for another account.

21. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: security info, security information

This morning I received a few emails for another email address the first of which was an email to verify the account and the second was confirming the security information they had added to their account. The third let me know the security info added was going to be removed. I just am not sure why i'm receiving these emails.

My hotmail account has been hacked and the password and security questions were changed so I can’t get back into

20. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: security information, security questions

My account was hacked and all of my security information has been changed so every time I try and reset my password it doesn't work. I have repeatedly tried resetting it and have now been locked out of trying. I also found a pone number online for Microsoft help and am now concerned that this number might have been a fake as the email I received from them doesn't quite look legitimate.

Question about Outlook Express